{"id":470,"date":"2026-04-01T08:00:00","date_gmt":"2026-04-01T05:00:00","guid":{"rendered":"https:\/\/plain-shop-multilingual-template.gr.178-21-171-246.oramacms1.gr\/?page_id=470"},"modified":"2026-06-04T09:09:46","modified_gmt":"2026-06-04T06:09:46","slug":"terms-of-use","status":"publish","type":"page","link":"https:\/\/axinar.com\/en\/terms-of-use","title":{"rendered":"Terms of Use"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"470\" class=\"elementor elementor-470 elementor-343\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8eb8e2 e-con-full e-flex e-con e-parent\" data-id=\"a8eb8e2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af34ef6 elementor-widget elementor-widget-html\" data-id=\"af34ef6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- \u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\r\n\r\n     BLOCK 1: HERO + COMPANY INFO + GLOBAL CSS\r\n\r\n     Copy-paste into Custom HTML block (first block on the page)\r\n\r\n     \r\n\r\n     After this, write normally with the Gutenberg editor:\r\n\r\n     - Heading blocks (H2, H3)\r\n\r\n     - Paragraph blocks\r\n\r\n     - List blocks\r\n\r\n     CSS is applied automatically.\r\n\r\n     \u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588 -->\r\n\r\n\r\n\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Barlow+Condensed:wght@300;400;500;600;700&family=Barlow:wght@300;400;500;600&display=swap\" rel=\"stylesheet\">\r\n\r\n<link rel=\"stylesheet\" href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.5.1\/css\/all.min.css\">\r\n\r\n\r\n\r\n<style>\r\n\r\n    \/* ===== SCOPE: we add a class to body via script ===== *\/\r\n\r\n\r\n\r\n    \/* ---------- HERO ---------- *\/\r\n\r\n    .ax-terms-hero {\r\n\r\n        position: relative !important;\r\n\r\n        height: 600px !important;\r\n\r\n        display: flex !important;\r\n\r\n        align-items: flex-end !important;\r\n\r\n        overflow: hidden !important;\r\n\r\n        margin: 0 !important;\r\n\r\n        padding: 0 !important;\r\n\r\n    }\r\n\r\n    .ax-terms-hero-bg {\r\n\r\n        position: absolute !important;\r\n\r\n        inset: 0 !important;\r\n\r\n        background: url('https:\/\/axinar.com\/wp-content\/uploads\/2026\/01\/\u039f\u03b9-\u03b2\u03ac\u03c3\u03b5\u03b9\u03c2-\u03c6\u03c9\u03c4\u03bf\u03b2\u03bf\u03bb\u03c4\u03b1\u03ca\u03ba\u03ce\u03bd-\u03c0\u03bf\u03c5-\u03c0\u03b1\u03c1\u03ac\u03b3\u03b5\u03b9-\u03b7-AXINAR.webp') center 40% \/ cover no-repeat !important;\r\n\r\n    }\r\n\r\n    .ax-terms-hero-bg::after {\r\n\r\n        content: '' !important;\r\n\r\n        position: absolute !important;\r\n\r\n        inset: 0 !important;\r\n\r\n        background: linear-gradient(to top, rgba(21,22,22,0.95) 0%, rgba(21,22,22,0.55) 45%, rgba(21,22,22,0.35) 100%) !important;\r\n\r\n    }\r\n\r\n    .ax-terms-hero-content {\r\n\r\n        position: relative !important;\r\n\r\n        z-index: 2 !important;\r\n\r\n        width: 100% !important;\r\n\r\n        max-width: 1200px !important;\r\n\r\n        margin: 0 auto !important;\r\n\r\n        padding: 0 clamp(25px, 2.22vw, 46px) clamp(31px, 2.78vw, 57px) !important;\r\n\r\n    }\r\n\r\n    .ax-terms-hero-breadcrumb {\r\n\r\n        display: flex !important;\r\n\r\n        align-items: center !important;\r\n\r\n        gap: 8px !important;\r\n\r\n        margin-bottom: 14px !important;\r\n\r\n        font-family: 'Barlow', sans-serif !important;\r\n\r\n        font-size: 13px !important;\r\n\r\n        font-weight: 400 !important;\r\n\r\n        color: rgba(255,255,255,0.5) !important;\r\n\r\n        letter-spacing: 0.3px !important;\r\n\r\n    }\r\n\r\n    .ax-terms-hero-breadcrumb a {\r\n\r\n        color: rgba(255,255,255,0.5) !important;\r\n\r\n        text-decoration: none !important;\r\n\r\n        transition: color 0.3s !important;\r\n\r\n    }\r\n\r\n    .ax-terms-hero-breadcrumb a:hover { color: #DD2B1C !important; }\r\n\r\n    .ax-terms-hero-breadcrumb .current { color: #fff !important; }\r\n\r\n    .ax-terms-hero-title {\r\n\r\n        font-family: 'Barlow Condensed', sans-serif !important;\r\n\r\n        font-size: clamp(48px, 3.65vw, 71px) !important;\r\n\r\n        font-weight: 700 !important;\r\n\r\n        color: #fff !important;\r\n\r\n        line-height: 1.05 !important;\r\n\r\n        text-transform: uppercase !important;\r\n\r\n        letter-spacing: 2px !important;\r\n\r\n        margin: 0 !important;\r\n\r\n        padding: 0 !important;\r\n\r\n    }\r\n\r\n    .ax-terms-hero-accent {\r\n\r\n        display: block !important;\r\n\r\n        width: 60px !important;\r\n\r\n        height: 4px !important;\r\n\r\n        background: #DD2B1C !important;\r\n\r\n        margin-top: clamp(12px, 1.00vh, 21px) !important;\r\n\r\n        border-radius: 2px !important;\r\n\r\n    }\r\n\r\n    @keyframes axFadeInUp { from { opacity: 0; transform: translateY(20px); } to { opacity: 1; transform: translateY(0); } }\r\n\r\n    .ax-terms-hero-content > * { animation: axFadeInUp 0.7s ease-out forwards !important; }\r\n\r\n    .ax-terms-hero-breadcrumb { animation-delay: 0.1s !important; }\r\n\r\n    .ax-terms-hero-title { animation-delay: 0.2s !important; }\r\n\r\n    .ax-terms-hero-accent { animation-delay: 0.3s !important; }\r\n\r\n\r\n\r\n    \/* ---------- COMPANY INFO BOX ---------- *\/\r\n\r\n    .ax-terms-company {\r\n\r\n        background: #F0F0F0 !important;\r\n\r\n        border-left: 4px solid #DD2B1C !important;\r\n\r\n        padding: clamp(15px, 1.33vw, 28px) clamp(19px, 1.67vw, 35px) !important;\r\n\r\n        border-radius: 0 8px 8px 0 !important;\r\n\r\n        margin-bottom: 10px !important;\r\n\r\n        max-width: 80vw !important;\r\n\r\n        margin-left: auto !important;\r\n\r\n        margin-right: auto !important;\r\n\r\n    }\r\n\r\n    .ax-terms-company p {\r\n\r\n        margin-bottom: 4px !important;\r\n\r\n        font-family: 'Barlow', sans-serif !important;\r\n\r\n        font-size: 14px !important;\r\n\r\n        color: #151616 !important;\r\n\r\n        line-height: 1.6 !important;\r\n\r\n    }\r\n\r\n    .ax-terms-company strong {\r\n\r\n        font-weight: 600 !important;\r\n\r\n        color: #151616 !important;\r\n\r\n    }\r\n\r\n\r\n\r\n    \/* ---------- GLOBAL STYLES FOR GUTENBERG BLOCKS ---------- *\/\r\n\r\n    \/* Scoped via .ax-terms-page on body *\/\r\n\r\n\r\n\r\n    \/* Wrapper padding *\/\r\n\r\n    .ax-terms-page .entry-content,\r\n\r\n    .ax-terms-page .wp-block-post-content,\r\n\r\n    .ax-terms-page .page-content {\r\n\r\n        padding-top: clamp(43px, 3.89vh, 81px) !important;\r\n\r\n        padding-bottom: clamp(56px, 5.00vh, 103px) !important;\r\n\r\n    }\r\n\r\n\r\n\r\n    \/* Headings (H2) *\/\r\n\r\n    .ax-terms-page .wp-block-heading:where(h2),\r\n\r\n    .ax-terms-page .entry-content h2,\r\n\r\n    .ax-terms-page .wp-block-post-content h2 {\r\n\r\n        font-family: 'Barlow Condensed', sans-serif !important;\r\n\r\n        font-size: clamp(22px, 1.65vw, 32px) !important;\r\n\r\n        font-weight: 600 !important;\r\n\r\n        color: #151616 !important;\r\n\r\n        text-transform: uppercase !important;\r\n\r\n        letter-spacing: 0.5px !important;\r\n\r\n        margin-top: clamp(34px, 3.06vh, 63px) !important;\r\n\r\n        margin-bottom: clamp(12px, 1.00vh, 21px) !important;\r\n\r\n        padding-bottom: 12px !important;\r\n\r\n        border-bottom: 2px solid #DD2B1C !important;\r\n\r\n        line-height: 1.2 !important;\r\n\r\n        max-width: 80vw !important;\r\n\r\n        margin-left: auto !important;\r\n\r\n        margin-right: auto !important;\r\n\r\n    }\r\n\r\n\r\n\r\n    \/* Headings (H3) *\/\r\n\r\n    .ax-terms-page .wp-block-heading:where(h3),\r\n\r\n    .ax-terms-page .entry-content h3,\r\n\r\n    .ax-terms-page .wp-block-post-content h3 {\r\n\r\n        font-family: 'Barlow Condensed', sans-serif !important;\r\n\r\n        font-size: clamp(17px, 1.29vw, 25px) !important;\r\n\r\n        font-weight: 600 !important;\r\n\r\n        color: #151616 !important;\r\n\r\n        margin-top: clamp(22px, 1.94vh, 40px) !important;\r\n\r\n        margin-bottom: 14px !important;\r\n\r\n        letter-spacing: 0.3px !important;\r\n\r\n        line-height: 1.3 !important;\r\n\r\n        max-width: 80vw !important;\r\n\r\n        margin-left: auto !important;\r\n\r\n        margin-right: auto !important;\r\n\r\n    }\r\n\r\n\r\n\r\n    \/* Paragraphs *\/\r\n\r\n    .ax-terms-page .wp-block-paragraph,\r\n\r\n    .ax-terms-page .entry-content p,\r\n\r\n    .ax-terms-page .wp-block-post-content p {\r\n\r\n        font-family: 'Barlow', sans-serif !important;\r\n\r\n        font-size: 15px !important;\r\n\r\n        color: #5a6577 !important;\r\n\r\n        line-height: 1.7 !important;\r\n\r\n        margin-bottom: 14px !important;\r\n\r\n        max-width: 80vw !important;\r\n\r\n        margin-left: auto !important;\r\n\r\n        margin-right: auto !important;\r\n\r\n    }\r\n\r\n\r\n\r\n    \/* Lists *\/\r\n\r\n    .ax-terms-page .wp-block-list,\r\n\r\n    .ax-terms-page .entry-content ul,\r\n\r\n    .ax-terms-page .entry-content ol,\r\n\r\n    .ax-terms-page .wp-block-post-content ul,\r\n\r\n    .ax-terms-page .wp-block-post-content ol {\r\n\r\n        font-family: 'Barlow', sans-serif !important;\r\n\r\n        font-size: 15px !important;\r\n\r\n        color: #5a6577 !important;\r\n\r\n        line-height: 1.7 !important;\r\n\r\n        margin-bottom: 14px !important;\r\n\r\n        padding-left: clamp(12px, 1.11vw, 23px) !important;\r\n\r\n        max-width: 80vw !important;\r\n\r\n        margin-left: auto !important;\r\n\r\n        margin-right: auto !important;\r\n\r\n    }\r\n\r\n    .ax-terms-page .wp-block-list li,\r\n\r\n    .ax-terms-page .entry-content li,\r\n\r\n    .ax-terms-page .wp-block-post-content li {\r\n\r\n        margin-bottom: 6px !important;\r\n\r\n    }\r\n\r\n\r\n\r\n    \/* Links inside paragraphs *\/\r\n\r\n    .ax-terms-page .wp-block-paragraph a,\r\n\r\n    .ax-terms-page .entry-content p a {\r\n\r\n        color: #DD2B1C !important;\r\n\r\n        text-decoration: none !important;\r\n\r\n        font-weight: 500 !important;\r\n\r\n    }\r\n\r\n    .ax-terms-page .wp-block-paragraph a:hover,\r\n\r\n    .ax-terms-page .entry-content p a:hover {\r\n\r\n        text-decoration: underline !important;\r\n\r\n    }\r\n\r\n\r\n\r\n    \/* Separator block *\/\r\n\r\n    .ax-terms-page .wp-block-separator {\r\n\r\n        border: none !important;\r\n\r\n        height: 1px !important;\r\n\r\n        background: #e2e6ec !important;\r\n\r\n        margin: clamp(37px, 3.33vw, 69px) auto !important;\r\n\r\n        max-width: 80vw !important;\r\n\r\n        opacity: 1 !important;\r\n\r\n    }\r\n\r\n\r\n\r\n    \/* Group block (for highlighted sections) *\/\r\n\r\n    .ax-terms-page .wp-block-group.has-background {\r\n\r\n        background: #F0F0F0 !important;\r\n\r\n        border-radius: 8px !important;\r\n\r\n        padding: clamp(19px, 1.67vw, 35px) !important;\r\n\r\n        margin: clamp(19px, 1.67vw, 35px) auto !important;\r\n\r\n        max-width: 80vw !important;\r\n\r\n    }\r\n\r\n\r\n\r\n    \/* ---------- RESPONSIVE ---------- *\/\r\n\r\n    @media (max-width: 768px) {\r\n\r\n        .ax-terms-hero { height: 320px !important; }\r\n\r\n        .ax-terms-hero-content { padding: 0 24px 35px !important; }\r\n\r\n        .ax-terms-hero-title { font-size: 40px !important; }\r\n\r\n        .ax-terms-hero-breadcrumb { font-size: 11px !important; }\r\n\r\n\r\n\r\n        .ax-terms-page .wp-block-heading:where(h2),\r\n\r\n        .ax-terms-page .entry-content h2 { font-size: 24px !important; }\r\n\r\n        .ax-terms-page .wp-block-heading:where(h3),\r\n\r\n        .ax-terms-page .entry-content h3 { font-size: 20px !important; }\r\n\r\n    }\r\n\r\n    @media (max-width: 480px) {\r\n\r\n        .ax-terms-hero-title { font-size: 34px !important; }\r\n\r\n        .ax-terms-page .wp-block-heading:where(h2),\r\n\r\n        .ax-terms-page .entry-content h2 { font-size: 22px !important; margin-top: 40px !important; }\r\n\r\n    }\r\n\r\n<\/style>\r\n\r\n\r\n\r\n<!-- Script: adds class to body for scoping -->\r\n\r\n<script>document.body.classList.add('ax-terms-page');<\/script>\r\n\r\n\r\n\r\n<!-- HERO -->\r\n\r\n<section class=\"ax-terms-hero\">\r\n  <img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/axinar.com\/wp-content\/uploads\/2026\/01\/\u039f\u03b9-\u03b2\u03ac\u03c3\u03b5\u03b9\u03c2-\u03c6\u03c9\u03c4\u03bf\u03b2\u03bf\u03bb\u03c4\u03b1\u03ca\u03ba\u03ce\u03bd-\u03c0\u03bf\u03c5-\u03c0\u03b1\u03c1\u03ac\u03b3\u03b5\u03b9-\u03b7-AXINAR.webp\" alt=\"Axinar - Terms of use\" class=\"hero-img-seo\" style=\"position:absolute;inset:0;width:100%;height:100%;object-fit:cover;z-index:0;\" width=\"1920\" height=\"800\" loading=\"eager\">\r\n\r\n\r\n    <div class=\"ax-terms-hero-bg\"><\/div>\r\n\r\n    <div class=\"ax-terms-hero-content\">\r\n\r\n        <div class=\"ax-terms-hero-breadcrumb\">\r\n\r\n            <a href=\"\/en\/\">Home<\/a>\r\n\r\n            <span>\u203a<\/span>\r\n\r\n            <span class=\"current\">Terms of Use<\/span>\r\n\r\n        <\/div>\r\n\r\n        <h1 class=\"ax-terms-hero-title\">Terms of Use<\/h1>\r\n\r\n        <span class=\"ax-terms-hero-accent\"><\/span>\r\n\r\n    <\/div>\r\n\r\n<\/section>\r\n\r\n\r\n\r\n<!-- COMPANY INFO BOX -->\r\n\r\n<div class=\"ax-terms-company\" style=\"margin-top: 70px;\">\r\n\r\n    <p><strong>AXINAR A.E.<\/strong><\/p>\r\n\r\n    <p>VAT: EL801933291 | Tax Office: Ampelokipon<\/p>\r\n\r\n    <p>GEMI (Business Registry): 149521206000<\/p>\r\n\r\n    <p>VIPA Oraiokastrou 1055, 57013, Thessaloniki, Greece<\/p>\r\n\r\n<\/div>\r\n\r\n\r\n\r\n<!-- ================================================\r\n\r\n     FROM HERE ONWARDS:\r\n\r\n     Add Gutenberg blocks normally:\r\n\r\n     - Heading (H2) for section titles\r\n\r\n     - Heading (H3) for sub-sections\r\n\r\n     - Paragraph for body text\r\n\r\n     - List for lists\r\n\r\n     - Separator for separators\r\n\r\n     - Group block (with background) for highlighted sections\r\n\r\n     ================================================ -->\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e493dd4 elementor-widget elementor-widget-text-editor\" data-id=\"e493dd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>1. INTRODUCTION<\/strong><\/p><p>Welcome to the website of AXINAR S.A. (hereinafter the &#8220;Company&#8221;, &#8220;we&#8221;, &#8220;us&#8221;). Our Company operates in the field of metal fabrication, including photovoltaic mounting systems, pellet and wood boilers, as well as various metal constructions of up to 1 ton in weight and up to 3 meters in length. In addition, we manufacture automation systems such as thermostats, SolBox and microcontrollers for photovoltaic applications.<\/p><p>These Terms of Use (hereinafter the &#8220;Terms&#8221;) govern the use of our website at www.axinar.com (hereinafter the &#8220;Website&#8221;) and the online shop (e-shop) hosted on it. Please read these Terms carefully before using our Website.<\/p><p>Use of our Website implies your full and unconditional acceptance of these Terms. If you do not agree with any of these Terms, please do not use our Website.<\/p><p><strong>2. DEFINITIONS<\/strong><\/p><p>&#8220;<strong>Content<\/strong>&#8220;: refers to all content on the Website, including texts, images, videos, software, graphics, drawings and any other material that appears on or is made available through the Website.<\/p><p>&#8220;<strong>User<\/strong>&#8220;: any natural or legal person who visits, browses or uses the Website in any way.<\/p><p>&#8220;<strong>Account<\/strong>&#8220;: the registration and creation of a user profile on the Website for making purchases or other transactions.<\/p><p>&#8220;<strong>Products<\/strong>&#8220;: all goods offered for sale through the Website.<\/p><p>&#8220;Services&#8221;: any services offered through the Website, including custom service offerings.<\/p><p><strong>3. USER REGISTRATION<\/strong><\/p><p><strong>3.1 Account Creation<\/strong><\/p><p>In order to make purchases through our Website, the creation of an Account is required. When registering, you must provide accurate, complete and up-to-date information. You are solely responsible for maintaining the confidentiality of your password and for all activities that take place through your Account.<\/p><p><strong>3.2 Age Restrictions<\/strong><\/p><p>The creation of an Account and the making of purchases is permitted only for persons over 18 years of age or for minors who have the express consent of their parents or guardians.<\/p><p><strong>3.3 Suspension and Termination of Account<\/strong><\/p><p>We reserve the right to suspend or terminate the operation of your Account at our sole discretion, without notice, if we identify a breach of these Terms or any suspicious activity.<\/p><p><strong>4. PURCHASES AND PAYMENTS<\/strong><\/p><p><strong>4.1 Products and Prices<\/strong><\/p><p>All information regarding the Products, including descriptions, specifications and prices, is provided with the greatest possible accuracy. However, we do not guarantee the absolute accuracy of this information and we reserve the right to correct any errors.<\/p><p>The prices of the Products are stated in Euros (EUR) and include VAT, unless otherwise specified. Shipping costs are calculated and displayed separately before the order is completed.<\/p><p><strong>4.2 Order Procedure<\/strong><\/p><p>To complete an order, you must follow the steps indicated on the Website, selecting the Products you wish, adding them to the shopping cart and filling in all the necessary information for the order and shipping.<\/p><p>Submitting an order constitutes a purchase offer by you. Your order is considered accepted only when we send you a confirmation by email.<\/p><p><strong>4.3 Payment Methods<\/strong><\/p><p>The available payment methods and the details regarding the payment procedures are described in a separate document titled &#8220;Payment Methods&#8221;, which is available on our Website in the payment methods section. The information in this document forms an integral part of these Terms.<\/p><p><strong>4.4 Shipping and Delivery<\/strong><\/p><p>The delivery time of our products varies significantly depending on the type of product:<\/p><p>For products that are in stock, we make every effort to ship within 1-3 business days.<\/p><p>For custom constructions or large-dimension metal constructions, the delivery time cannot be determined with precision as it depends on various factors, such as the complexity of the construction, the dimensions, the weight, the materials, the production workload and the availability of raw materials.<\/p><p>For each order, we will contact you and provide you with an estimated delivery time. This estimate is indicative and there may be deviations due to unforeseen circumstances or factors beyond our control.<\/p><p>In the event of a significant delay beyond the estimated delivery time, we are committed to informing you promptly and providing you with a new estimate for the completion date of your order.<\/p><p><strong>4.5 Order Cancellation<\/strong><\/p><p>You have the right to cancel your order within 24 hours of its submission, provided that the shipping or production process (for custom products) has not yet begun.<\/p><p><strong>4.6 Prohibition of Resale<\/strong><\/p><p>The products offered through our Website are intended exclusively for use by the buyer or as a gift to third parties and not for commercial resale. Specifically:<\/p><p><strong>General prohibition<\/strong>: It is expressly prohibited to purchase products from our Website for the purpose of resale, distribution, commercial use or promotion without the prior written consent of our Company.<\/p><p><strong>Custom constructions<\/strong>: Specifically for personalized (custom) constructions and products manufactured to customer specifications, resale or commercial exploitation in any manner is strictly prohibited. These products are designed and manufactured exclusively for the specific customer and are not intended for further commercial distribution.<\/p><p><strong>Intellectual property<\/strong>: The designs, specifications and technical details of our products, particularly of custom constructions, constitute the intellectual property of our Company and are protected by applicable law. Their copying, reproduction or use for commercial purposes without permission is prohibited.<\/p><p><strong>Commercial partnerships<\/strong>: For businesses interested in reselling our products, a separate, written distribution or representation agreement with our Company is required. Interested parties can contact the sales department at sales@axinar.com for further information.<\/p><p><strong>Consequences of breach<\/strong>: Breach of this prohibition on resale may lead to immediate termination of the cooperation, cancellation of orders, rejection of future purchases, and possibly to legal action to protect the rights and interests of our Company.<\/p><p><strong>Monitoring of purchases<\/strong>: The Company reserves the right to monitor unusual purchasing patterns that may indicate purchases for the purpose of resale and to restrict or refuse such orders at its sole discretion.<\/p><p>This prohibition on resale aims to ensure the quality and reputation of our products, to protect our intellectual property and to maintain the integrity of our distribution network.<\/p><p><strong>5. RIGHT OF WITHDRAWAL<\/strong><\/p><p><strong>5.1 General Information on Withdrawal<\/strong><\/p><p>In accordance with Greek law and Directive 2011\/83\/EU on consumer rights, you have the right to withdraw from the sales contract within 14 calendar days from the date of receipt of the Products, without stating any reasons and without any penalty.<\/p><p>The withdrawal period expires 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the products.<\/p><p>The customer has the right to return within 14 days from the moment the product is received.<\/p><p><strong>5.2 Exceptions to the Right of Withdrawal<\/strong><\/p><p>The right of withdrawal does not apply to the following cases:<\/p><p>Products manufactured according to consumer specifications or clearly customized to the consumer&#8217;s personal needs (custom constructions).<\/p><p>Products that have been used and the use has reduced their value.<\/p><p>Products that have suffered damage after receipt.<\/p><p>Products that cannot be returned for hygiene or health protection reasons, where the seal has been removed.<\/p><p>Products which, by their nature, are inseparably mixed with other items after delivery.<\/p><p>Sealed products which are not suitable for return for reasons of health protection or hygiene, and which have been unsealed after delivery.<\/p><p><strong>5.3 Procedure for Exercising the Right of Withdrawal<\/strong><\/p><p>To exercise the right of withdrawal, you must inform us of your decision to withdraw from the present contract by an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the model withdrawal form attached to these Terms of Use, but use of it is not mandatory.<\/p><p>To meet the withdrawal deadline, it is sufficient that you send the communication regarding the exercise of the right of withdrawal before the 14-day period expires.<\/p><p>The withdrawal statement may be sent in one of the following ways:<\/p><p>By email:<\/p><p>Email address: e-commerce@axinar.com<\/p><p>Subject: &#8220;Withdrawal from sales contract&#8221;<\/p><p>By post: AXINAR S.A., VIPA OREOKASTROU, 57013 Thessaloniki<\/p><p>Via contact form: On our website, in the &#8220;<strong>Contact<\/strong>&#8221; section, by completing the form and selecting the subject &#8220;<strong>Withdrawal<\/strong>&#8220;.<\/p><p><strong>5.4 Consequences of Withdrawal<\/strong><\/p><p>If you withdraw from this contract, we will refund to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this contract.<\/p><p>We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.<\/p><p>We may withhold reimbursement until we have received the products back or until you have supplied evidence of having sent them back, whichever is the earliest.<\/p><p><strong>5.5 Return of the Products<\/strong><\/p><p>You must send the products back or hand them over to us or to a person authorized to receive them on our behalf, without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the products before the period of 14 days has expired.<\/p><p>The products must be returned to the following address:<\/p><p>AXINAR S.A.<br \/>VIPA OREOKASTROU, 57013<br \/>Thessaloniki, Greece<br \/>Attn: Returns Department<br \/>Contact Telephone: +30 2310808159<\/p><p><strong>5.6 Cost of Return<\/strong><\/p><p>The direct cost of returning the products will be borne by you. The cost of return depends on the size, weight and nature of the products, as well as on the shipping method you choose.<\/p><p>For products which, by their nature, cannot normally be returned by post (e.g. bulky products, metal constructions), the estimated maximum cost of return is approximately equal to the cost of shipping paid for the initial order. You can contact us to obtain an estimate of the return cost for specific products.<\/p><p><strong>5.7 Condition of Returned Products<\/strong><\/p><p>You are only liable for any diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the products. In other words, you may examine the product in the same way as you would in a physical store, but no more than that.<\/p><p>Specifically, the products returned must:<\/p><p>Be in excellent condition<\/p><p>Be in their original packaging, where this is feasible<\/p><p>Be accompanied by all accessories and documents included in the original delivery<\/p><p>Not have been used beyond what is strictly necessary to establish their nature and characteristics<\/p><p><strong>5.8 Model Withdrawal Form<\/strong><\/p><p>In accordance with Directive 2011\/83\/EU, we provide a standard model withdrawal form which is attached to these Terms of Use as &#8220;Annex A \u2013 Model Withdrawal Form&#8221;. You may complete and submit this form if you wish to withdraw from the contract, but use of this specific form is not mandatory.<\/p><p>The withdrawal form is also available in electronic form on our website, in the &#8220;Returns &amp; Withdrawal&#8221; section, from where you can download it, complete it and submit it electronically or by post.<\/p><p><strong>5.9 Confirmation of Receipt of Withdrawal<\/strong><\/p><p>As soon as we receive your withdrawal statement, we will send you without delay a confirmation of receipt of the withdrawal on a durable medium (e.g. by email).<\/p><p><strong>5.10 Information on the Progress of the Withdrawal<\/strong><\/p><p>After receiving and inspecting the returned products, we will inform you of the acceptance of the withdrawal and the commencement of the refund procedure, or of any problems identified during inspection which may affect the amount of the refund.<\/p><p>The procedure for inspecting returned products and processing refunds is usually completed within 7 business days of receipt of the products by our Company.<\/p><p><strong>5A. SPECIAL POLICY FOR CUSTOM CONSTRUCTIONS<\/strong><\/p><p><strong>5A.1 Definition of Custom Constructions<\/strong><\/p><p>For the purposes of these Terms of Use, &#8220;Custom Constructions&#8221; are defined as products that are designed, configured or manufactured specifically to the specifications of the customer and\/or clearly customized to the customer&#8217;s personal needs. Custom Constructions include, by way of example:<\/p><p>Metal constructions of special dimensions or specifications<\/p><p>Photovoltaic systems with special configuration or customization<\/p><p>Pellet and wood boilers with modifications based on the customer&#8217;s needs<\/p><p>Automation systems with special specifications or functions<\/p><p>Any other product that undergoes customization based on specific customer instructions and is not part of the Company&#8217;s standard production<\/p><p><strong>5A.2 Exception to the Right of Withdrawal<\/strong><\/p><p><strong>5A.2.1 Legal Framework<\/strong><\/p><p>In accordance with Article 16(c) of Directive 2011\/83\/EU of the European Parliament and of the Council on consumer rights and the corresponding Greek legislation (Law 2251\/1994, as amended and in force), the 14-day right of withdrawal does NOT apply to:<\/p><p>&#8220;contracts for the supply of goods made to the consumer&#8217;s specifications or clearly personalized&#8221;<\/p><p><strong>5A.2.2 Express Exception of Custom Constructions<\/strong><\/p><p>Based on the above legal framework, it is expressly clarified that for Custom Constructions produced by our Company upon the customer&#8217;s order, the 14-day right of withdrawal does not apply, because:<\/p><p>These constructions are produced specifically for the particular customer based on the customer&#8217;s specifications and requirements<\/p><p>They are not standard products that could be sold to other customers without significant loss of value<\/p><p>Their production process begins immediately after order confirmation and payment of the relevant deposit<\/p><p>The Company invests significant resources (materials, labor, design) specifically for each Custom Construction<\/p><p><strong>5A.3 Ordering Procedure for Custom Constructions<\/strong><\/p><p><strong>5A.3.1 Confirmation of Exception to the Right of Withdrawal<\/strong><\/p><p>During the ordering procedure for a Custom Construction, and before the customer&#8217;s final commitment, the Company:<\/p><p>Informs the customer clearly and intelligibly that they are ordering a product manufactured to their specifications and for which the right of withdrawal does not apply<\/p><p>Requests the customer to expressly confirm that they have taken notice of and accept the loss of the right of withdrawal<\/p><p>Provides the customer with a copy of the order confirmation stating the exception to the right of withdrawal<\/p><p><strong>5A.3.2 Quotation and Approval of Specifications<\/strong><\/p><p>For each Custom Construction, our Company follows the following steps:<\/p><p>Sends the customer a detailed quotation with the specifications, characteristics, dimensions and technical details of the requested construction<\/p><p>Requests the customer&#8217;s written approval of the specifications and drawings<\/p><p>Begins production only when the customer has approved the specifications and has paid the prescribed deposit<\/p><p><strong>5A.4 Limited Right of Order Cancellation<\/strong><\/p><p><strong>5A.4.1 Cancellation before the Start of Production<\/strong><\/p><p>Notwithstanding the exception to the right of withdrawal, our Company provides customers with a limited right to cancel orders for Custom Constructions, as follows:<\/p><p>The customer may cancel the order within 24 hours of its confirmation, provided that the Company has not yet started production or the procurement of special materials for the execution of the order<\/p><p>In the event of such cancellation, the Company will refund the deposit in full, withholding only any transaction charges related to the original payment<\/p><p><strong>5A.4.2 Cancellation after the Start of Production<\/strong><\/p><p>After production or the procurement of special materials has begun:<\/p><p>Cancellation of the order is not possible, unless the Company expressly consents<\/p><p>If the Company accepts the cancellation, it reserves the right to withhold all or part of the deposit, depending on the stage of production and the costs that have already been incurred<\/p><p>The amount to be withheld will correspond to the actual cost incurred by the Company (materials, labor, design) and will not constitute a penalty<\/p><p><strong>5A.5 Non-Conformity with Specifications<\/strong><\/p><p><strong>5A.5.1 Inspection on Receipt<\/strong><\/p><p>Upon receipt of the Custom Construction, the customer must immediately check that it conforms to the agreed specifications and drawings which the customer had approved.<\/p><p><strong>5A.5.2 Right of Rejection<\/strong><\/p><p>If the Custom Construction presents material deviations from the agreed specifications that had been approved by the customer, then and only then does the customer retain the right to:<\/p><p>Reject delivery and request correction or replacement so that the construction complies with the agreed specifications<\/p><p>Accept the construction at a reduced price, by agreement with the Company<\/p><p>If compliance is impossible and no reduction in price is agreed, cancel the order and receive a full refund of the amount paid<\/p><p><strong>5A.5.3 Non-Material Deviations<\/strong><\/p><p>It is clarified that small deviations which do not affect the functionality, safety or substantial appearance of the construction are not considered material and do not give rise to a right of rejection. Such small deviations may include:<\/p><p>Slight variations in color or texture of the material<\/p><p>Small differences in dimensions within the permissible tolerance limits for industrial constructions (typically \u00b12mm)<\/p><p>Differences due to the handcrafted nature of certain operations<\/p><p><strong>5A.6 Warranty for Custom Constructions<\/strong><\/p><p>Notwithstanding the exception to the right of withdrawal, all Custom Constructions of our Company are covered by the standard warranty of proper operation that we provide for the corresponding standard products, in accordance with section 6 &#8220;RETURNS AND WARRANTIES&#8221; of these Terms.<\/p><p><strong>6. RETURNS AND WARRANTIES<\/strong><\/p><p><strong>6.1 Returns<\/strong><\/p><p>You may return the Products in the event of defect or non-conformity with the description within 30 days of receipt.<\/p><p>To return a Product, please contact us for instructions. The cost of return is borne by the Company only in the case of a defective product. Otherwise, the cost is borne by the customer.<\/p><p><strong>6.2 Warranties<\/strong><\/p><p>Our Products are covered by the statutory warranties provided for by Greek and European law. In addition, we provide an additional commercial warranty for certain products, the details of which are stated in the description of each product or in the warranty document accompanying it.<\/p><p><strong>6.3 Protection against Warranty Abuse<\/strong><\/p><p>Our Company is committed to providing high-quality products and after-sales service, including warranty coverage in accordance with these Terms. At the same time, we have a duty to protect our legitimate interests from cases of abusive invocation of warranty. This article clarifies the cases that are considered abuse of our warranty policy and the measures applied in such cases.<\/p><p><strong>6.3.1 Cases Constituting Warranty Abuse<\/strong><\/p><p>The following cases are considered, by way of example but not exhaustively, as abusive invocation of warranty:<\/p><p>a) Intentional Damage<\/p><p>Any intentional damage or injury to the product with a view to replacing it under warranty cover<\/p><p>Mechanical stress that significantly exceeds the normal use and specifications of the product<\/p><p>Use of tools or methods designed to cause controlled damage that resembles a manufacturing defect<\/p><p>b) False or Misleading Statements<\/p><p>Providing false information about how the damage was caused<\/p><p>Concealing significant information related to the cause of the damage<\/p><p>False statements regarding the date of purchase or duration of use of the product<\/p><p>Presenting a product as new when it has been extensively used<\/p><p>c) Breach of Usage Specifications<\/p><p>Use of the product in a manner that expressly contravenes the instructions for use and the manufacturer&#8217;s specifications<\/p><p>Installation or operation of the product in an environment that is not compatible with its specifications (e.g. unsuitable temperatures, humidity, dust)<\/p><p>Use of the product for purposes other than those for which it was designed, particularly where such use is expressly stated as not permitted<\/p><p>d) Unauthorized Modifications or Repairs<\/p><p>Modification of the product without the written approval of the Company<\/p><p>Repair or attempted repair by unauthorized personnel<\/p><p>Removal or breaking of the security seals or special markings indicating unauthorized intervention<\/p><p>Use of unapproved spare parts or consumables that destroy or damage the product<\/p><p>e) Claims outside Warranty<\/p><p>Claims for compensation for alleged damages not covered by the terms of the warranty<\/p><p>Invocation of warranty for a product whose warranty period has expired, by falsifying proof of purchase<\/p><p>Repeated unfounded claims for the same or different products<\/p><p>f) Abuse of the DOA (Dead On Arrival) Procedure<\/p><p>Stating that the product was defective on receipt when in fact it has been used<\/p><p>Tampering with the packaging or product to make it appear that it was delivered in that condition<\/p><p>Attempting to return a different product from the one purchased, claiming that the wrong product was delivered<\/p><p>g) Systematic Abuse<\/p><p>A pattern of repeated returns or warranty claims indicating bad-faith behavior<\/p><p>Coordinated efforts by groups of individuals to exploit the warranty policy<\/p><p>Use of multiple accounts or identities to conceal repeated claims<\/p><p><strong>6.3.2 Procedure for Investigating Abusive Warranty Claims<\/strong><\/p><p>In the event of suspicion of abusive invocation of warranty, our Company follows a strict and fair investigation procedure:<\/p><p>Technical Examination: Detailed examination of the product by specialized technical personnel to determine the actual cause of the damage.<\/p><p>Request for Additional Evidence: The possibility of requesting that the customer provide additional information or evidence supporting their claim.<\/p><p>Cross-Checking of Data: Examination of the purchasing and warranty claim history of the specific customer.<\/p><p>External Expert Opinion: In cases of dispute, the right of the Company to request an independent expert opinion from an approved third party.<\/p><p>Customer Information: Detailed information to the customer regarding the findings of the investigation and the final decision.<\/p><p><strong>6.3.3 Consequences of Abusive Warranty Claims<\/strong><\/p><p>If an abusive warranty claim is established, the Company reserves the right to take the following actions:<\/p><p>Rejection of the Claim: Refusal to cover the specific claim under the terms of the warranty.<\/p><p>Examination Charge: Imposition of a reasonable cost for the inspection and diagnostic procedure carried out.<\/p><p>Cancellation of Warranty: Partial or total cancellation of the remaining warranty period for the specific product.<\/p><p>Refusal of Future Transactions: In cases of serious or repeated abuse, the right to refuse future transactions with the specific customer.<\/p><p>Legal Action: In cases of attempted fraud or systematic abuse, the right of the Company to take legal action to protect its interests.<\/p><p><strong>6.3.4 Right of Objection<\/strong><\/p><p>In the event that the customer disagrees with the Company&#8217;s decision, they have the right to submit a reasoned objection in writing within 10 days of notification of the decision. The objection will be examined by a higher tier of the Company or, if deemed necessary, by an independent expert.<\/p><p><strong>6.3.5 Good-Faith Handling of Legitimate Claims<\/strong><\/p><p>Our Company confirms that all legitimate and good-faith warranty claims will be examined with care and satisfied in accordance with the terms of the warranty and applicable law. The purpose of this policy is solely the protection against abusive and bad-faith actions, and not the limitation of the legitimate rights of consumers.<\/p><p><strong>7. INTELLECTUAL PROPERTY RIGHTS AND TRADEMARKS<\/strong><\/p><p><strong>7.1 Intellectual Property of the Website<\/strong><\/p><p>All Content of the Website, including trademarks, logos, texts, graphics, images, photographs, drawings, videos and software, is the intellectual property of the Company or its licensors and is protected by Greek, European and international laws on intellectual property and trademarks.<\/p><p>The reproduction, distribution, modification, transmission, re-use, publication or exploitation of the Content for commercial purposes without the prior written consent of the Company is strictly prohibited.<\/p><p><strong>7.2 Intellectual Property of Products and Constructions<\/strong><\/p><p><strong>7.2.1 Designs and Technical Specifications<\/strong><\/p><p>All designs, technical specifications, construction details, manufacturing methods and procedures related to our products, and in particular to custom constructions, are the exclusive intellectual property of our Company. Specifically:<\/p><p>The designs of the products and their components, whether presented on the Website or provided to the customer in any other manner, remain the exclusive property of the Company.<\/p><p>The technical specifications, detailed dimensions, characteristics and manufacturing methods constitute confidential information and intellectual property of the Company.<\/p><p>The designs created at the customer&#8217;s order for custom constructions, although they incorporate the customer&#8217;s requirements, remain the intellectual property of the Company, unless otherwise agreed by express written agreement.<\/p><p><strong>7.2.2 Know-How and Innovations<\/strong><\/p><p>The know-how, innovative solutions, manufacturing methods and special techniques used for the production of our products constitute valuable assets of the Company and are protected by:<\/p><p>Intellectual property laws<\/p><p>Trade secret laws<\/p><p>Confidentiality agreements<\/p><p>Provisions on unfair competition<\/p><p>Customers undertake not to disclose, share or use this know-how for any purpose beyond the intended use of the products they have purchased.<\/p><p><strong>7.2.3 Patents and Industrial Designs<\/strong><\/p><p>Our Company holds various patents, industrial designs and other industrial property rights relating to our products, including photovoltaic systems, pellet and wood boilers, and automation systems. These rights are registered with the Industrial Property Organization (OBI) and\/or with the corresponding European and international organizations.<\/p><p>Any copying, reproduction, modification or exploitation of these registered technologies, without the written authorization of the Company, constitutes infringement of intellectual property rights and is prosecuted both criminally and civilly.<\/p><p><strong>7.3 Customer Use Rights<\/strong><\/p><p>7.3.1 Scope of Use License<\/p><p>By purchasing a product from our Company, the customer acquires only the right to use the specific product for its intended purpose and not any intellectual property rights in the design, manufacturing or technology of the product.<\/p><p>For custom constructions, although they are created based on the customer&#8217;s specifications, the Company retains all intellectual property rights in the design, manufacturing methods and technical solutions developed, unless otherwise agreed by special written agreement.<\/p><p><strong>7.3.2 Restrictions<\/strong><\/p><p>The customer is not permitted to:<\/p><p>Copy, reproduce or manufacture copies of our products<\/p><p>Modify the products without our written consent<\/p><p>Reverse engineer our products<\/p><p>Use the products as templates for the development of similar products<\/p><p>Remove or alter any markings, distinctive features or indications relating to intellectual property rights<\/p><p>Transfer or assign to third parties any technical drawings, specifications or other material that has been provided to them<\/p><p><strong>7.4 Customer Contribution to Design<\/strong><\/p><p>In cases where the customer contributes ideas, designs or specifications to the creation of a custom construction:<\/p><p>If these contributions concern solely the configuration or adaptation of existing designs and technologies of the Company, the relevant intellectual property rights remain with the Company.<\/p><p>If the customer provides original designs, special specifications or innovative ideas that constitute the customer&#8217;s own intellectual property, the rights to these specific contributions remain with the customer, unless otherwise agreed.<\/p><p>In any event, the Company retains the rights to the know-how and methods used to implement any custom construction.<\/p><p><strong>7.5 Reporting Infringements<\/strong><\/p><p>If you identify any infringement of the intellectual property rights of our Company, such as unauthorized copying of our products, reproduction of designs or unlawful use of trademarks, please inform us immediately by email at anastasia@axinar.com or by phone at +30 2310808159.<\/p><p><strong>7.6 Sanctions for Infringements<\/strong><\/p><p>Our Company takes the protection of its intellectual property very seriously and will take all necessary legal action to protect its rights, including:<\/p><p>Civil claims for damages<\/p><p>Applications for injunctive relief<\/p><p>Criminal prosecutions in cases of infringement of intellectual property rights<\/p><p>Complaints to the competent supervisory authorities<\/p><p><strong>8. PROTECTION OF PERSONAL DATA<\/strong><\/p><p>The collection and processing of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms and is available in the Privacy Policy section.<\/p><p>By using our Website, you consent to the collection and processing of your personal data in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR) of the European Union.<\/p><p><strong>9. LIMITATION OF LIABILITY<\/strong><\/p><p><strong>9.1 Interruption of Website Operation<\/strong><\/p><p>The Company makes every reasonable effort to ensure the continuous and uninterrupted operation of the Website. However, it does not guarantee that the Website will be available at all times without interruption, delay or defects.<\/p><p>We reserve the right to temporarily interrupt the operation of the Website for reasons of maintenance, upgrading or repair, without prior notice.<\/p><p><strong>9.2 Accuracy of Information<\/strong><\/p><p>Although we make every effort to ensure the accuracy of the information provided on the Website, we cannot guarantee the completeness, accuracy or timeliness of this information.<\/p><p><strong>9.3 Limitation of Compensation<\/strong><\/p><p>To the maximum extent permitted by applicable law, the Company shall not be liable for any direct, indirect, incidental, special or consequential damages arising from the use or inability to use the Website or the Products purchased through it.<\/p><p>In any event, the total liability of the Company to the User for any claim related to the use of the Website or the purchase of Products shall not exceed the amount paid by the User for the purchase of the specific Product.<\/p><p><strong>9.4 Limitation of Liability for Third-Party Content<\/strong><\/p><p>Our Website may contain links to third-party websites, embed third-party content or provide information about third-party products and services. With regard to such content:<\/p><p>Links to third-party websites are provided only for your convenience and information. We do not control, endorse or adopt the content, policies or practices of such websites.<\/p><p>We are not responsible for the accuracy, completeness, suitability or legality of content provided by third parties, including products, services, advertisements, offers or other information.<\/p><p>We do not warrant that third-party websites are secure or free from viruses, malware or other harmful elements.<\/p><p>Any transactions you make with third parties through links or references on our Website are exclusively between you and the third party. We are not responsible for any loss or damage that may arise from such transactions.<\/p><p>We reserve the right to remove links to third parties or third-party content from our Website at any time, without notice.<\/p><p>If you decide to visit any third-party website through a link from our Website, you do so at your own risk and are subject to the terms and conditions of use of those specific websites.<\/p><p>We recommend that you read carefully the terms of use and privacy policies of any third-party website before using it or before providing personal information.<\/p><p>If you identify problematic, unlawful or inappropriate content on any link of our Website, please inform us immediately so that we may take the necessary action.<\/p><p><strong>10. CHANGES TO THE TERMS OF USE<\/strong><\/p><p>We reserve the right to modify, revise or update these Terms at our sole discretion and without prior notice. The changes will be effective from the moment of their publication on the Website.<\/p><p>Continued use of the Website after the publication of the amended Terms constitutes acceptance of the changes. It is recommended that you regularly check the Terms for any changes.<\/p><p><strong>11. APPLICABLE LAW AND JURISDICTION<\/strong><\/p><p>These Terms are governed by and interpreted in accordance with Greek law. Any dispute arising from or relating to these Terms is subject to the exclusive jurisdiction of the courts of Thessaloniki.<\/p><p><strong>11.1 Applicable Law<\/strong><\/p><p>These Terms are governed by and interpreted in accordance with Greek law. For users within the European Union, they additionally retain the rights granted to them by the law of their country of residence, where these are mandatory and cannot be limited contractually.<\/p><p><strong>11.2 Jurisdiction<\/strong><\/p><p>Any dispute arising from or relating to these Terms is subject to the exclusive jurisdiction of the courts of Thessaloniki, subject to any mandatory provisions providing for alternative jurisdiction for consumers residing in other EU Member States.<\/p><p><strong>11.3 Dispute Resolution and Arbitration<\/strong><\/p><p><strong>11.3.1 Tiered Dispute Resolution Procedure<\/strong><\/p><p>In the event of any dispute or disagreement arising from or relating to these Terms, including any dispute concerning the existence, validity, interpretation, performance, breach or termination thereof, or the consequences of their invalidity, the parties agree to follow the following tiered dispute resolution procedure:<\/p><p>a) Amicable Settlement<\/p><p>As a first step, the parties shall make good-faith efforts to settle the dispute amicably. The customer must initially contact the Company in writing, setting out in detail the issue and their requests. The Company will respond within 15 days of receipt of the communication, proposing a solution or substantiating its position.<\/p><p>b) Mediation<\/p><p>If the dispute is not resolved through amicable settlement within 30 days of the initial communication, either party may propose submitting the dispute to a mediation procedure, in accordance with Law 4640\/2019 on mediation in civil and commercial matters.<\/p><p>The mediation will be conducted by an accredited mediator from the official list of mediators of the Ministry of Justice, who will be selected by mutual agreement of the parties.<\/p><p>Each party will bear its own costs of participation in the mediation, while the mediator&#8217;s fee will be shared equally, unless otherwise agreed.<\/p><p>c) Arbitration<\/p><p>If the dispute is not resolved through mediation within 60 days of the commencement of the mediation procedure, and before resort to the ordinary courts, the parties agree to submit the dispute to arbitration, in accordance with the provisions of Article 867 et seq. of the Code of Civil Procedure.<\/p><p><strong>11.3.2 Arbitration Rules<\/strong><\/p><p>The arbitration procedure will be conducted in accordance with the following rules:<\/p><p>a) Composition of the Arbitral Tribunal<\/p><p>The arbitral tribunal will consist of a single arbitrator for disputes with a monetary value of up to EUR 50,000, or of three arbitrators for disputes of greater monetary value.<\/p><p>In the case of a sole-arbitrator tribunal, the arbitrator will be appointed by agreement of the parties. If the parties do not reach agreement within 15 days of the proposal for arbitration, the arbitrator will be appointed by the competent section of the Thessaloniki Bar Association.<\/p><p>In the case of a three-member arbitral tribunal, each party will appoint one arbitrator, and these two arbitrators will appoint the third arbitrator who will act as president of the arbitral tribunal.<\/p><p>b) Place of Arbitration<\/p><p>The arbitration will be conducted in Thessaloniki, Greece, in a venue agreed by the parties or determined by the arbitral tribunal.<\/p><p>c) Language of Arbitration<\/p><p>The arbitration will be conducted in the Greek language, unless the parties agree otherwise.<\/p><p>d) Applicable Law<\/p><p>The arbitral tribunal will apply Greek substantive law.<\/p><p>e) Confidentiality<\/p><p>The arbitration procedure, including all documents submitted or exchanged, witness statements and the arbitral award, will be treated as confidential and will not be disclosed to third parties, unless required for the enforcement or challenge of the arbitral award, or where required by law.<\/p><p>f) Timetable<\/p><p>The arbitral tribunal will make reasonable efforts to issue the arbitral award within six (6) months of its constitution.<\/p><p>g) Costs<\/p><p>The arbitral tribunal will decide on the allocation of the costs of the arbitration in its arbitral award, taking into account the outcome of the dispute and other relevant factors.<\/p><p><strong>11.3.3 Arbitral Award<\/strong><\/p><p>The arbitral award will be final and binding on the parties, and the parties undertake to comply with it without delay.<\/p><p>The arbitral award may be challenged only on the limited grounds provided in Articles 897-903 of the Code of Civil Procedure.<\/p><p><strong>11.3.4 Judicial Protection<\/strong><\/p><p>Notwithstanding the agreement to arbitrate, each party retains the right to seek interim or precautionary measures from the competent courts, where it considers that its interests are immediately at risk.<\/p><p>Resort to the ordinary courts for the resolution of the dispute is permitted only after the completion of the arbitration procedure, or if the arbitration agreement is held to be invalid or inapplicable.<\/p><p><strong>11.3.5 Exceptions to Arbitration<\/strong><\/p><p>The following are excluded from mandatory submission to arbitration:<\/p><p>Disputes with a monetary value of less than EUR 5,000<\/p><p>Disputes concerning personal injury or death<\/p><p>Disputes for which applicable law prohibits mandatory arbitration<\/p><p><strong>11.3.6 Validity of the Arbitration Agreement<\/strong><\/p><p>This arbitration clause constitutes a self-standing agreement, independent of the other terms. The invalidity or voidability of other terms does not affect the validity of this arbitration agreement.<\/p><p><strong>11.3.7 Online Dispute Resolution Platform (ODR)<\/strong><\/p><p>For consumer disputes, in accordance with Regulation (EU) No 524\/2013, customers residing in the European Union also have the right to use the European Commission&#8217;s Online Dispute Resolution (ODR) platform for the resolution of disputes related to online purchases. The ODR platform is available at: https:\/\/ec.europa.eu\/consumers\/odr\/.<\/p><p><strong>11.4 GDPR Compliance<\/strong><\/p><p>With regard to the processing of personal data, the provisions of the General Data Protection Regulation (GDPR) and of the related Greek Law 4624\/2019 apply. Further information is provided in our Privacy Policy.<\/p><p><strong>11.5 E-Commerce Provisions<\/strong><\/p><p>The operation of our website complies with the requirements of Presidential Decree 131\/2003 on electronic commerce, as well as with Law 2251\/1994 on consumer protection, as amended and in force.<\/p><p><strong>11.6 Severability of the Terms<\/strong><\/p><p>If any of these Terms is held to be invalid, unlawful or unenforceable for any reason, such invalidity will not affect the validity and force of the remaining terms, which will remain in full force.<\/p><p><strong>11.7 Limitation of Claims<\/strong><\/p><p>Any claims arising from the use of our website are subject to the limitation periods provided by Greek law, and specifically to the five-year limitation period for contractual claims under Article 250 of the Civil Code, unless otherwise provided by specific provisions.<\/p><p><strong>12. CONTACT<\/strong><\/p><p>For any question, query or request concerning these Terms or the operation of the Website, you may contact us at the following details:<\/p><p>AXINAR S.A.<\/p><p>Address: VIPA OREOKASTROU, 57013 Thessaloniki, Greece<\/p><p>Telephone: +30 2310808159<\/p><p>Email: e-commerce@axinar.com<\/p><p><strong>13. FORCE MAJEURE CLAUSE<\/strong><\/p><p><strong>13.1 Definition of Force Majeure<\/strong><\/p><p>&#8220;Force Majeure&#8221; means any unforeseeable or unavoidable event that is beyond the reasonable control of the parties and which could not have been avoided even with the exercise of utmost diligence. Such events include, by way of example and not exhaustively, pandemics, epidemics, natural disasters (such as earthquakes, floods, fires), armed conflicts, terrorist acts, embargoes, strikes, power or telecommunications outages, cyberattacks, acts or omissions of public authorities, and generally any extraordinary circumstance that renders the fulfillment of contractual obligations extremely difficult or impossible.<\/p><p><strong>13.2 Suspension of Obligations<\/strong><\/p><p>In the event of a Force Majeure event, we will not be liable for any inability or delay in performing our obligations under these Terms, for as long as such event and its consequences last. The contractual obligations affected by the Force Majeure event are suspended for the duration of the event, without giving rise to any right of compensation for the user.<\/p><p>13.3 Notification<\/p><p>We will make reasonable efforts to inform you within a reasonable period of time of the occurrence of a Force Majeure event affecting the operation of the website or the provision of our services, as well as of the estimated duration of the disruption, by means of an announcement on our website or by another suitable means.<\/p><p><strong>13.4 Alternative Measures<\/strong><\/p><p>In the event of Force Majeure, we will make every reasonable effort to limit the consequences and to find alternative ways of performing our obligations. However, we cannot guarantee the uninterrupted operation of our services in such circumstances.<\/p><p><strong>13.5 Extended Duration<\/strong><\/p><p>In the event that a Force Majeure event lasts for a period of more than three (3) months, we reserve the right to amend, restrict or permanently discontinue certain services offered through our website, after informing you accordingly.<\/p><p><strong>13.6 Prepaid Services<\/strong><\/p><p>In the event that you have prepaid for specific services which cannot be provided due to a Force Majeure event, we will offer you, at our discretion, either an extension of the duration of the services for the corresponding period of time, or credit for future use, or a partial or full refund, depending on the nature of the service and the duration of the interruption.<\/p><p><strong>13.7 Termination Due to Prolonged Force Majeure<\/strong><\/p><p>Both we and you retain the right to terminate the contractual relationship governed by these Terms, without compensation, in the event that a Force Majeure event lasts for a period of more than six (6) months and renders impossible the performance of essential contractual obligations.<\/p><p>14. FINAL PROVISIONS<\/p><p>14.1 Invalidity of Terms<\/p><p>If any term of these Terms is held to be invalid, unlawful or unenforceable, the validity, lawfulness and enforceability of the remaining terms remain unaffected.<\/p><p><strong>14.2 Entire Agreement<\/strong><\/p><p>These Terms, together with the Privacy Policy and any other terms expressly referred to herein, constitute the entire agreement between the User and the Company regarding the use of the Website and supersede any prior agreement.<\/p><p><strong>14.3 No Waiver<\/strong><\/p><p><strong>14.3.1 Preservation of Rights<\/strong><\/p><p>The failure of the Company to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Specifically:<\/p><p>No delay or omission on the part of the Company in exercising any right, power or privilege arising from these Terms or from applicable law will operate as a waiver of that right, power or privilege.<\/p><p>The single or partial exercise of any right, power or privilege does not preclude any other or further exercise of it or the exercise of any other right, power or privilege.<\/p><p>The non-enforcement of compliance with any provision of these Terms in a specific instance does not constitute a waiver of the Company&#8217;s right to enforce compliance with that provision in any other instance.<\/p><p><strong>14.3.2 Continuing Force of the Terms<\/strong><\/p><p>The provisions of these Terms remain in full force regardless of:<\/p><p>Any tolerance or leniency shown by the Company toward breaches or omissions by the User\/Customer.<\/p><p>Previous instances where the Company chose not to strictly enforce the Terms or to grant special exceptions to specific users.<\/p><p>Any informal or oral agreement between the Company and the User\/Customer that has not been put in writing and formally incorporated into these Terms.<\/p><p><strong>14.3.3 Requirement of Written Waiver<\/strong><\/p><p>Any waiver of any right or provision of these Terms is valid only if:<\/p><p>It has been expressly agreed in writing<\/p><p>It bears the signature of an authorized representative of the Company<\/p><p>It specifically references the right or provision being waived by the Company and the exact circumstances under which the waiver applies<\/p><p>Oral statements, conduct or practices may in no event be interpreted as a waiver of any right or provision.<\/p><p><strong>14.3.4 Limited Application of Waiver<\/strong><\/p><p>In the event that the Company issues a written waiver of a specific right or provision of these Terms:<\/p><p>That waiver applies exclusively and only to the specific instance and the specific circumstances stated in the waiver document.<\/p><p>It may not be interpreted as a general waiver or as a waiver applicable to other instances, even similar ones.<\/p><p>It does not affect the validity and application of the remaining terms and provisions of the agreement.<\/p><p>It does not create a precedent nor does it oblige the Company to make similar waivers in the future.<\/p><p><strong>14.3.5 Preservation of Rights against Third Parties<\/strong><\/p><p>Any waiver of the enforcement of a specific provision against one User\/Customer:<\/p><p>Does not entail a waiver of the enforcement of the same provision against other Users\/Customers.<\/p><p>Does not create a right for third parties to invoke similar treatment or exemption.<\/p><p>The Company retains the right to apply and enforce these Terms at its sole discretion and without notice, regardless of previous practices or instances of leniency.<\/p><p><strong>14.4 Prohibition of Assignment<\/strong><\/p><p><strong>14.4.1 Prohibition of Assignment by the User\/Customer<\/strong><\/p><p>The rights and obligations of the User\/Customer arising from these Terms of Use and from any transaction with our Company are strictly personal and non-transferable. Specifically:<\/p><p>The assignment, transfer, substitution or any other transfer of any rights or obligations of the User\/Customer arising from these Terms to any third natural or legal person is expressly prohibited, without the prior written consent of our Company.<\/p><p>The rights to use the products purchased through the Website, particularly for custom constructions and specialized products, are provided exclusively to the specific User\/Customer who made the purchase and cannot be transferred or assigned to third parties in any manner whatsoever.<\/p><p>Any warranties, special terms, member privileges or other benefits granted to the User\/Customer by our Company are strictly personal and non-transferable to third parties, unless expressly provided otherwise.<\/p><p>In the case of an order placed on behalf of a third party, the User\/Customer placing the order remains solely responsible for all obligations arising from the transaction.<\/p><p><strong>14.4.2 Assignment in the Case of Legal Entities<\/strong><\/p><p>For Users\/Customers who are legal entities:<\/p><p>In the event of a merger, acquisition, change of control or other material change in the structure or ownership of the legal entity, prompt written notice to our Company is required.<\/p><p>Our Company reserves the right, upon such notification, to approve the continuation of the cooperation on the same terms, to require an amendment of the terms or to terminate the cooperation, if it considers that the conditions of trust and reliability that existed at the time of the initial agreement are no longer met.<\/p><p><strong>14.4.3 Special Cases and Assignment Requests<\/strong><\/p><p>For special cases where the assignment of rights or obligations is deemed necessary, the following shall apply:<\/p><p>The User\/Customer must submit a written request to our Company, in which the following shall be set out in detail:<\/p><p>The nature and scope of the rights\/obligations to be assigned<\/p><p>The full details of the proposed assignee<\/p><p>The reason for which the assignment is requested<\/p><p>The Company will examine the request and respond within a reasonable period of time (typically within 30 days).<\/p><p>Even in the case of approval of the assignment, the original User\/Customer may remain jointly and severally liable with the assignee for the performance of the obligations arising from these Terms.<\/p><p><strong>14.4.4 Right of Assignment by the Company<\/strong><\/p><p>Our Company reserves the right to assign, transfer or otherwise transfer any of its rights and obligations arising from these Terms to:<\/p><p>Any affiliated company or subsidiary<\/p><p>Its successor in the event of a merger, acquisition or sale of assets<\/p><p>A third party undertaking the provision of the products or services covered by these Terms<\/p><p>In the event of such assignment, the Company will make reasonable efforts to inform Users\/Customers via the Website or by another suitable means.<\/p><p><strong>14.4.5 Consequences of Breach<\/strong><\/p><p>Any attempted assignment in breach of the above is null and void and may lead to:<\/p><p>Immediate cessation of the supply of products or services<\/p><p>Termination of the User\/Customer&#8217;s account<\/p><p>Legal action to protect the interests of our Company<\/p><p>A claim for damages for any losses caused by the unauthorized assignment<\/p><p><strong>15. CONFIDENTIALITY FOR CUSTOM CONSTRUCTIONS<\/strong><\/p><p><strong>15.1 Definition of Confidential Information<\/strong><\/p><p>In the context of custom constructions, &#8220;Confidential Information&#8221; is defined as:<\/p><p>Customer Information: Designs, technical specifications, models, prototypes, photographs, functional requirements, architectural drawings, ideas, innovations and any other information provided by the customer to our Company for the implementation of custom constructions.<\/p><p>Company Information: Technical solutions, methodologies, manufacturing procedures, suppliers, costings, schedules and any other information disclosed by our Company to the customer during the design and production of custom constructions.<\/p><p>Joint Information: The final designs, specifications and details of the custom construction resulting from the cooperation of the two parties, including the documents, files and communications created during the cooperation.<\/p><p><strong>15.2 Confidentiality Obligations of the Company<\/strong><\/p><p>Our Company undertakes:<\/p><p>To use the customer&#8217;s Confidential Information exclusively for the purposes of the specific custom construction and not for any other purpose without the prior written consent of the customer.<\/p><p>Not to disclose the customer&#8217;s Confidential Information to third parties, except to those of its employees, partners or subcontractors who need to know it for the execution of the construction, and who are bound by corresponding confidentiality obligations.<\/p><p>To take reasonable security measures, at least equivalent to those used for the protection of its own Confidential Information, to prevent unauthorized access to, use or disclosure of the customer&#8217;s Confidential Information.<\/p><p>To return or destroy, upon the customer&#8217;s request, all of the customer&#8217;s Confidential Information, including any copies, after the completion of the construction or the termination of the cooperation, subject to the right of the Company to retain records for legal and administrative purposes.<\/p><p><strong>15.3 Confidentiality Obligations of the Customer<\/strong><\/p><p>The customer undertakes:<\/p><p>Not to disclose to third parties the Company&#8217;s Confidential Information, including the technical solutions, manufacturing methods and specifications developed specifically for the customer&#8217;s custom construction.<\/p><p>Not to use the Company&#8217;s Confidential Information to compete with the Company, to reproduce similar constructions through third parties or for any other purpose beyond the use of the specific custom construction.<\/p><p>To inform the Company promptly in the event that the customer becomes aware of any unauthorized use or disclosure of the Confidential Information.<\/p><p><strong>15.4 Joint Ownership and Restrictions on Use<\/strong><\/p><p>For the designs and specifications resulting from the cooperation of the two parties (Joint Information):<\/p><p>The Company and the customer agree that the intellectual property of such information is governed in accordance with section 7 of these Terms (Intellectual Property Rights and Trademarks).<\/p><p>The Company reserves the right to use general ideas, concepts, techniques and know-how developed or acquired during the implementation of custom constructions, provided that no specific Confidential Information of the customer is disclosed.<\/p><p>The customer retains the right to use the custom construction for the purposes for which it was intended, but does not acquire any rights to the methods, techniques or know-how of the Company.<\/p><p><strong>15.5 Exceptions to the Confidentiality Obligation<\/strong><\/p><p>The confidentiality obligations do not apply to information that:<\/p><p>Was already known to the receiving party without an obligation of confidentiality prior to its disclosure.<\/p><p>Is or becomes publicly available without fault of the receiving party.<\/p><p>Is lawfully obtained from a third party without an obligation of confidentiality.<\/p><p>Is independently developed by the receiving party.<\/p><p>Is required to be disclosed by law, court order or other governmental or regulatory order, provided that the receiving party promptly informs the other party (to the extent permitted) and reasonably cooperates to protect the information.<\/p><p><strong>15.6 Duration of Confidentiality Obligations<\/strong><\/p><p>The confidentiality obligations remain in force throughout the duration of the cooperation for the implementation of the custom construction and for a period of five (5) years after the completion of the cooperation or the delivery of the construction, whichever is later.<\/p><p>Specifically for information that constitutes trade secrets, the confidentiality obligations are maintained for as long as such information remains a trade secret.<\/p><p><strong>15.7 Damages and Remedies<\/strong><\/p><p>The parties acknowledge that breach of the confidentiality obligations may cause irreparable harm, for which monetary damages may not constitute adequate redress.<\/p><p>In the event of actual or threatened breach, the aggrieved party has the right, in addition to all other available remedies, to seek the issue of injunctive relief, specific performance or other equitable judicial protection, without the obligation to post security or prove damage.<\/p><p><strong>15.8 Return or Destruction of Confidential Information<\/strong><\/p><p>Upon expiration or termination of the cooperation, or upon written request by either party, the other party shall immediately return or destroy (with written certification) all copies of the Confidential Information in its possession.<\/p><p>Each party may, however, retain one copy of the Confidential Information for compliance with its legal, regulatory or professional obligations or as part of standard backup procedures, provided that the confidentiality obligations are observed.<\/p><p><strong>15.9 General Provisions<\/strong><\/p><p>This section on confidentiality constitutes a complete agreement between the parties regarding the confidentiality of information for custom constructions.<\/p><p>No amendment of this section shall be binding unless made in writing and signed by an authorized representative of each party.<\/p><p>In the event of conflict between this section and any other confidentiality agreement between the parties, the provisions providing the highest level of protection of Confidential Information shall prevail.<\/p><p>Last update: 14\/05\/2025<\/p><p>Clarification for International Customers<\/p><p>1. Orders from Abroad<\/p><p>Our Company accepts orders from international customers. However, please take into account the following information regarding international orders:<\/p><p><strong>1.1 Product Availability<\/strong><\/p><p>Certain products may not be available for shipment to specific countries due to export restrictions, local regulations or other legal restrictions. We reserve the right to refuse or cancel orders in cases where we cannot supply the products to the destination country.<\/p><p><strong>1.2 Delivery Times<\/strong><\/p><p>Delivery times for international orders are typically longer than for domestic orders and may range from 7 to 30 business days, depending on the destination, the chosen shipping method and customs clearance procedures. Delays due to customs procedures are beyond our control.<\/p><p><strong>2. Customs Duties, Taxes and Additional Charges<\/strong><\/p><p><strong>2.1 Customer Responsibility<\/strong><\/p><p>The customer is solely responsible for the payment of all import customs duties, taxes, customs clearance fees and other local charges imposed by the destination country. These charges are not included in the purchase price of the products or in the shipping costs displayed at the completion of your order.<\/p><p><strong>2.2 Estimation of Charges<\/strong><\/p><p>Although we attempt to provide estimates for likely customs duties and taxes, these estimates are indicative and we cannot guarantee their accuracy. The actual charges are determined by the customs authorities of the destination country upon arrival of the shipment.<\/p><p><strong>2.3 Value Added Tax (VAT)<\/strong><\/p><p>For orders within the European Union, VAT is included in the final price. For orders outside the European Union, VAT or an equivalent sales tax may be imposed by the destination country and is the responsibility of the recipient.<\/p><p><strong>2.4 Non-Receipt Due to Customs Duties<\/strong><\/p><p>In the event that the customer refuses to pay the required customs duties and taxes, resulting in the return of the order, our Company reserves the right to withhold the costs of shipping and return from the amount of the refund.<\/p><p><strong>3. Currency and Payment Methods<\/strong><\/p><p><strong>3.1 Transaction Currency<\/strong><\/p><p>All prices on our website are displayed in Euros (EUR). For international customers, the charge will be in Euros and the conversion to the local currency will be carried out by the customer&#8217;s bank or credit card provider based on the current exchange rate and possibly with additional currency conversion fees.<\/p><p><strong>3.2 Accepted Payment Methods<\/strong><\/p><p>We accept international credit and debit cards (Visa, Mastercard, American Express), as well as payments via PayPal for international transactions. Some payment methods may not be available for all countries.<\/p><p><strong>4. Returns and Replacements for International Orders<\/strong><\/p><p><strong>4.1 Returns Policy<\/strong><\/p><p>Our general returns policy also applies to international customers, with the following additional clarifications:<\/p><p>The return period remains 14 calendar days from receipt of the product.<\/p><p>The customer is responsible for the costs of returning the products, unless the products are defective or have been shipped in error.<\/p><p>The customs duties, taxes and customs clearance fees paid for the initial shipment are not refunded by our Company.<\/p><p><strong>4.2 Returns Procedure<\/strong><\/p><p>To return a product, international customers must first contact our customer service team via email at<\/p><p>e-commerce@axinar.com to receive instructions and a Return Merchandise Authorization (RMA) code. Products returned without prior approval may not be accepted.<\/p><p><strong>4.3 Replacement of Defective Products<\/strong><\/p><p>In the event of defective products, our Company will cover the costs of shipping for the return and replacement. However, customers may have to re-pay customs duties and taxes for the replacement product, depending on the regulations of the destination country.<\/p><p><strong>5. Applicable Law and Dispute Resolution<\/strong><\/p><p><strong>5.1 Applicable Law<\/strong><\/p><p>All transactions with international customers are governed by the laws of the Hellenic Republic, without regard to its principles of conflict of laws. The United Nations Convention on Contracts for the International Sale of Goods (CISG) applies to international transactions, unless expressly excluded.<\/p><p><strong>5.2 Jurisdiction<\/strong><\/p><p>In the event of a disagreement or dispute arising from or in connection with your order, the parties will make every effort to resolve it amicably through negotiations. If no amicable solution is reached, the competent courts of Thessaloniki, Greece, will have exclusive jurisdiction for the resolution of the dispute.<\/p><p><strong>5.3 Online Dispute Resolution (ODR)<\/strong><\/p><p>In accordance with Regulation (EU) No 524\/2013, customers residing in the European Union have the right to use the European Commission&#8217;s Online Dispute Resolution (ODR) platform for the resolution of disputes related to online purchases.<\/p><p><strong>6. Compliance with Local Regulations<\/strong><\/p><p><strong>6.1 Customer Responsibility<\/strong><\/p><p>International customers are responsible for ensuring that the products they purchase from our Company comply with the local laws and regulations of their country. We are not responsible for products that may infringe local import restrictions or other regulations.<\/p><p><strong>6.2 Import Restrictions<\/strong><\/p><p>Certain products may be subject to import restrictions or be prohibited in specific countries. It is the customer&#8217;s responsibility to verify that the products can be lawfully imported into the destination country before completing the order.<\/p><p><strong>7. Protection of Personal Data and GDPR<\/strong><\/p><p><strong>7.1 International Data Transfer<\/strong><\/p><p>For the processing of international customer orders, we may transfer personal data to third countries outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are applied for the protection of the data in accordance with the General Data Protection Regulation (GDPR).<\/p><p><strong>7.2 Rights of International Customers<\/strong><\/p><p>International customers have the same rights as EEA customers regarding the processing of their personal data, including the rights of access, rectification, erasure and data portability, in accordance with our Privacy Policy.<\/p><p><strong>8. Language and Communication<\/strong><\/p><p><strong>8.1 Official Language<\/strong><\/p><p>Greek and English are the official languages of communication for these terms and conditions. In the event of a conflict between the Greek and English versions, the Greek version shall prevail.<\/p><p><strong>8.2 Customer Support<\/strong><\/p><p>We provide support to our international customers in Greek and English. Customer service is available via email and telephone during our business hours (Monday-Friday, 9:00-17:00 Greek Time).<\/p><p><strong>9. Amendments to the Terms<\/strong><\/p><p>We reserve the right to amend these terms and conditions for international customers at any time. Any changes will be posted on our website and will take effect immediately upon their publication. We recommend that international customers regularly check these terms for any updates.<\/p><p>By completing an order on our website, international customers accept and agree to the above terms and conditions.<\/p><p>Last update: 14\/05\/2025<\/p><p><strong>WARRANTY AND AFTER-SALES SUPPORT TERMS<\/strong><\/p><p><strong>1. General Warranty Terms<\/strong><\/p><p><strong>1.1 Warranty Coverage<\/strong><\/p><p>Our Company provides a warranty for its products, covering defects in materials and workmanship under conditions of normal use. Each product is accompanied by its own specific warranty, which is described in detail in the warranty document provided with the product at the time of purchase.<\/p><p><strong>1.2 Warranty Duration<\/strong><\/p><p>The duration of the warranty varies depending on the product:<\/p><p>The exact warranty duration is stated in the warranty document accompanying each product.<\/p><p><strong>1.3 Proof of Purchase<\/strong><\/p><p>To activate and use the warranty, presentation of the original proof of purchase (invoice or retail sales receipt) is required, which clearly states:<\/p><p>The date of purchase<\/p><p>The name and address of the seller<\/p><p>The model and serial number of the product (where available)<\/p><p><strong>2. Warranty Claim Procedure<\/strong><\/p><p><strong>2.1 Contacting the Company<\/strong><\/p><p>In the event that you identify a defect or malfunction in one of our products during the warranty period, please follow the steps below:<\/p><p>Immediate contact: Contact our customer service department via:<\/p><p>Telephone: +30 2310808159<\/p><p>Email: sales@axinar.com<\/p><p>Provision of information: When you contact us, please have the following information available:<\/p><p>The model and serial number of the product<\/p><p>A copy of the proof of purchase<\/p><p>A detailed description of the problem<\/p><p>Photographs or videos depicting the problem (where possible)<\/p><p><strong>2.2 Assessment of the Problem<\/strong><\/p><p>After your contact, our technical department will assess the problem and propose the appropriate solution:<\/p><p>Telephone support: In many cases, problems can be resolved with simple guidance from our technical department.<\/p><p>Shipping of the product: If the problem cannot be resolved remotely, you will be given instructions for shipping the product to our repair center.<\/p><p>On-site technician visit: For specific products and cases (mainly for large-sized or permanently installed products), an on-site technician visit may be scheduled.<\/p><p><strong>2.3 Repair or Replacement<\/strong><\/p><p>After receipt and inspection of the product:<\/p><p>Repair: If the problem is covered by the warranty, we will repair the product at no cost.<\/p><p>Replacement: If repair is not feasible, we will replace the product with the same model or, if this is not available, with an equivalent model of equal or greater value.<\/p><p>Refund: In exceptional cases where repair or replacement is not feasible, we may offer a full or partial refund, at the Company&#8217;s discretion.<\/p><p><strong>2.4 Repair and Return Time<\/strong><\/p><p>The time for completing repairs typically ranges from 5 to 15 business days, depending on the nature of the problem and the availability of spare parts.<\/p><p>For products requiring spare parts from abroad, repair time may be extended.<\/p><p>The customer will be regularly informed of the progress of the repair and the expected time of completion.<\/p><p>2.5 Shipping and Transport Costs<\/p><p>For repairs within warranty: The costs of shipping the product to the repair center are borne by the customer, while the return costs are borne by our Company.<\/p><p>For repairs outside warranty: The shipping and return costs are borne entirely by the customer.<\/p><p><strong>3. Warranty Limitations<\/strong><\/p><p><strong>3.1 The Warranty Does Not Cover<\/strong><\/p><p>The warranty does not cover damage or malfunctions due to:<\/p><p>Misuse or use outside specifications: Use of the product in a manner other than that described in the user manual.<\/p><p>Normal wear and tear: Ordinary wear from the normal use of the product.<\/p><p>Accidents or external causes: Damage from falls, impacts, liquids, fire, earthquakes or other natural disasters.<\/p><p>Environmental conditions: Exposure to extreme temperatures, humidity, dust or other environmental conditions outside the operating specifications.<\/p><p>Unauthorized repairs: Repairs or modifications carried out by unauthorized personnel.<\/p><p>Use of unapproved components: Use of spare parts, consumables or components that are not approved by our Company.<\/p><p>Removal or alteration of markings: Removal, alteration or tampering with the serial number or other markings of the product.<\/p><p>Commercial use of household products: Use of products intended for household use in a professional environment.<\/p><p><strong>4. After-Sales Support<\/strong><\/p><p><strong>4.1 Technical Support<\/strong><\/p><p>Our Company provides technical support for all its products, both within and outside the warranty period:<\/p><p>Telephone support: Available Monday to Friday, 08:00 \u2013 16:00, at +30 2310808159<\/p><p>Email support: Available at sales@axinar.com with a response time within 24-48 hours.<\/p><p>4.2 Out-of-Warranty Repairs<\/p><p>For out-of-warranty products, our Company offers repair services with a charge:<\/p><p>Diagnostic inspection: There is a fixed charge for diagnostic inspection, which is offset against the cost of the repair if the customer proceeds with the repair.<\/p><p>Repair costing: After the diagnostic inspection, a detailed cost quotation for the repair is provided and the customer decides whether to proceed.<\/p><p>Alternative options: In cases where the repair is not economically advantageous, alternatives such as replacement offers with a new product are proposed.<\/p><p>4.3 Availability of Spare Parts<\/p><p>Our Company guarantees the availability of spare parts for all its products:<\/p><p>For basic products: at least for 5 years after the discontinuation of production of the model<\/p><p>For professional products: at least for 7 years after the discontinuation of production of the model<\/p><p>For products in special categories: availability of spare parts is expressly stated in their specifications<\/p><p><strong>5. Legal Force and Consumer Rights<\/strong><\/p><p><strong>5.1 Statutory Rights<\/strong><\/p><p>This commercial warranty is provided in addition to the statutory rights of consumers and does not limit or affect them in any way. Consumers have rights under Greek and European law concerning the sale of consumer goods.<\/p><p><strong>5.2 International Validity<\/strong><\/p><p>The warranty of our products applies:<\/p><p>Fully within Greece<\/p><p>For products sold within the European Union, the warranty applies in all member states<\/p><p>For international markets outside the EU, please contact the local representative for the applicable warranty terms<\/p><p><strong>5.3 Applicable Law<\/strong><\/p><p>These warranty terms are governed by Greek law. Any dispute arising from or relating to the warranty terms is subject to the exclusive jurisdiction of the courts of the company&#8217;s registered seat.<\/p><p><strong>6. Contact<\/strong><\/p><p>For any question or clarification regarding the warranty terms and after-sales support, please contact the customer service department:<\/p><p>Telephone: +30 2310808159<\/p><p>Email: sales@axinar.com<\/p><p>Business hours: Monday to Friday, 08:00 \u2013 16:00<\/p><p>Website: www.axinar.com<\/p><p>Last update: 14\/05\/2025<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home \u203a Terms of Use Terms of Use AXINAR A.E. 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