{"id":495,"date":"2026-04-01T08:00:00","date_gmt":"2026-04-01T05:00:00","guid":{"rendered":"https:\/\/plain-shop-multilingual-template.gr.178-21-171-246.oramacms1.gr\/?page_id=495"},"modified":"2026-06-04T08:33:08","modified_gmt":"2026-06-04T05:33:08","slug":"shipping-methods","status":"publish","type":"page","link":"https:\/\/axinar.com\/en\/shipping-methods","title":{"rendered":"Shipping Methods"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"495\" class=\"elementor elementor-495 elementor-493\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d0c9a2d e-flex e-con-boxed e-con e-parent\" data-id=\"d0c9a2d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-038d1ad elementor-widget elementor-widget-html\" data-id=\"038d1ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- \u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\r\n\r\n     BLOCK 1: HERO + COMPANY INFO + GLOBAL CSS\r\n\r\n     Copy-paste into Custom HTML block (first block on the page)\r\n\r\n     \r\n\r\n     After this, write normally with the Gutenberg editor:\r\n\r\n     - Heading blocks (H2, H3)\r\n\r\n     - Paragraph blocks\r\n\r\n     - List blocks\r\n\r\n     CSS is applied automatically.\r\n\r\n     \u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588\u2588 -->\r\n\r\n\r\n\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Barlow+Condensed:wght@300;400;500;600;700&family=Barlow:wght@300;400;500;600&display=swap\" rel=\"stylesheet\">\r\n\r\n<link rel=\"stylesheet\" href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.5.1\/css\/all.min.css\">\r\n\r\n\r\n\r\n<style>\r\n\r\n    \/* ===== SCOPE: we add a class to body via script ===== *\/\r\n\r\n\r\n\r\n    \/* ---------- HERO ---------- *\/\r\n\r\n    .ax-terms-hero {\r\n\r\n        position: relative !important;\r\n\r\n        height: 600px !important;\r\n\r\n        display: flex !important;\r\n\r\n        align-items: flex-end !important;\r\n\r\n        overflow: hidden !important;\r\n\r\n        margin: 0 !important;\r\n\r\n        padding: 0 !important;\r\n\r\n    }\r\n\r\n    .ax-terms-hero-bg {\r\n\r\n        position: absolute !important;\r\n\r\n        inset: 0 !important;\r\n\r\n        background: url('https:\/\/axinar.com\/wp-content\/uploads\/2026\/01\/\u039f\u03b9-\u03b2\u03ac\u03c3\u03b5\u03b9\u03c2-\u03c6\u03c9\u03c4\u03bf\u03b2\u03bf\u03bb\u03c4\u03b1\u03ca\u03ba\u03ce\u03bd-\u03c0\u03bf\u03c5-\u03c0\u03b1\u03c1\u03ac\u03b3\u03b5\u03b9-\u03b7-AXINAR.webp') center 40% \/ cover no-repeat !important;\r\n\r\n    }\r\n\r\n    .ax-terms-hero-bg::after {\r\n\r\n        content: '' !important;\r\n\r\n        position: absolute !important;\r\n\r\n        inset: 0 !important;\r\n\r\n        background: linear-gradient(to top, rgba(21,22,22,0.95) 0%, rgba(21,22,22,0.55) 45%, rgba(21,22,22,0.35) 100%) !important;\r\n\r\n    }\r\n\r\n    .ax-terms-hero-content {\r\n\r\n        position: relative !important;\r\n\r\n        z-index: 2 !important;\r\n\r\n        width: 100% !important;\r\n\r\n        max-width: 1200px !important;\r\n\r\n        margin: 0 auto !important;\r\n\r\n        padding: 0 clamp(25px, 2.22vw, 46px) clamp(31px, 2.78vw, 57px) !important;\r\n\r\n    }\r\n\r\n    .ax-terms-hero-breadcrumb {\r\n\r\n        display: flex !important;\r\n\r\n        align-items: center !important;\r\n\r\n        gap: 8px !important;\r\n\r\n        margin-bottom: 14px !important;\r\n\r\n        font-family: 'Barlow', sans-serif !important;\r\n\r\n        font-size: 13px !important;\r\n\r\n        font-weight: 400 !important;\r\n\r\n        color: rgba(255,255,255,0.5) !important;\r\n\r\n        letter-spacing: 0.3px !important;\r\n\r\n    }\r\n\r\n    .ax-terms-hero-breadcrumb a {\r\n\r\n        color: rgba(255,255,255,0.5) !important;\r\n\r\n        text-decoration: none !important;\r\n\r\n        transition: color 0.3s !important;\r\n\r\n    }\r\n\r\n    .ax-terms-hero-breadcrumb a:hover { color: #DD2B1C !important; }\r\n\r\n    .ax-terms-hero-breadcrumb .current { color: #fff !important; }\r\n\r\n    .ax-terms-hero-title {\r\n\r\n        font-family: 'Barlow Condensed', sans-serif !important;\r\n\r\n        font-size: clamp(48px, 3.65vw, 71px) !important;\r\n\r\n        font-weight: 700 !important;\r\n\r\n        color: #fff !important;\r\n\r\n        line-height: 1.05 !important;\r\n\r\n        text-transform: uppercase !important;\r\n\r\n        letter-spacing: 2px !important;\r\n\r\n        margin: 0 !important;\r\n\r\n        padding: 0 !important;\r\n\r\n    }\r\n\r\n    .ax-terms-hero-accent {\r\n\r\n        display: block !important;\r\n\r\n        width: 60px !important;\r\n\r\n        height: 4px !important;\r\n\r\n        background: #DD2B1C !important;\r\n\r\n        margin-top: clamp(12px, 1.00vh, 21px) !important;\r\n\r\n        border-radius: 2px !important;\r\n\r\n    }\r\n\r\n    @keyframes axFadeInUp { from { opacity: 0; transform: translateY(20px); } to { opacity: 1; transform: translateY(0); } }\r\n\r\n    .ax-terms-hero-content > * { animation: axFadeInUp 0.7s ease-out forwards !important; }\r\n\r\n    .ax-terms-hero-breadcrumb { animation-delay: 0.1s !important; }\r\n\r\n    .ax-terms-hero-title { animation-delay: 0.2s !important; }\r\n\r\n    .ax-terms-hero-accent { animation-delay: 0.3s !important; }\r\n\r\n\r\n\r\n    \/* ---------- COMPANY INFO BOX ---------- *\/\r\n\r\n    .ax-terms-company {\r\n\r\n        background: #F0F0F0 !important;\r\n\r\n        border-left: 4px solid #DD2B1C !important;\r\n\r\n        padding: clamp(15px, 1.33vw, 28px) clamp(19px, 1.67vw, 35px) !important;\r\n\r\n        border-radius: 0 8px 8px 0 !important;\r\n\r\n        margin-bottom: 10px !important;\r\n\r\n        max-width: 80vw !important;\r\n\r\n        margin-left: auto !important;\r\n\r\n        margin-right: auto !important;\r\n\r\n    }\r\n\r\n    .ax-terms-company p {\r\n\r\n        margin-bottom: 4px !important;\r\n\r\n        font-family: 'Barlow', sans-serif !important;\r\n\r\n        font-size: 14px !important;\r\n\r\n        color: #151616 !important;\r\n\r\n        line-height: 1.6 !important;\r\n\r\n    }\r\n\r\n    .ax-terms-company strong {\r\n\r\n        font-weight: 600 !important;\r\n\r\n        color: #151616 !important;\r\n\r\n    }\r\n\r\n\r\n\r\n    \/* ---------- GLOBAL STYLES FOR GUTENBERG BLOCKS ---------- *\/\r\n\r\n    \/* Scoped via .ax-terms-page on body *\/\r\n\r\n\r\n\r\n    \/* Wrapper padding *\/\r\n\r\n    .ax-terms-page .entry-content,\r\n\r\n    .ax-terms-page .wp-block-post-content,\r\n\r\n    .ax-terms-page .page-content {\r\n\r\n        padding-top: clamp(43px, 3.89vh, 81px) !important;\r\n\r\n        padding-bottom: clamp(56px, 5.00vh, 103px) !important;\r\n\r\n    }\r\n\r\n\r\n\r\n    \/* Headings (H2) *\/\r\n\r\n    .ax-terms-page .wp-block-heading:where(h2),\r\n\r\n    .ax-terms-page .entry-content h2,\r\n\r\n    .ax-terms-page .wp-block-post-content h2 {\r\n\r\n        font-family: 'Barlow Condensed', sans-serif !important;\r\n\r\n        font-size: clamp(22px, 1.65vw, 32px) !important;\r\n\r\n        font-weight: 600 !important;\r\n\r\n        color: #151616 !important;\r\n\r\n        text-transform: uppercase !important;\r\n\r\n        letter-spacing: 0.5px !important;\r\n\r\n        margin-top: clamp(34px, 3.06vh, 63px) !important;\r\n\r\n        margin-bottom: clamp(12px, 1.00vh, 21px) !important;\r\n\r\n        padding-bottom: 12px !important;\r\n\r\n        border-bottom: 2px solid #DD2B1C !important;\r\n\r\n        line-height: 1.2 !important;\r\n\r\n        max-width: 80vw !important;\r\n\r\n        margin-left: auto !important;\r\n\r\n        margin-right: auto !important;\r\n\r\n    }\r\n\r\n\r\n\r\n    \/* Headings (H3) *\/\r\n\r\n    .ax-terms-page .wp-block-heading:where(h3),\r\n\r\n    .ax-terms-page .entry-content h3,\r\n\r\n    .ax-terms-page .wp-block-post-content h3 {\r\n\r\n        font-family: 'Barlow Condensed', sans-serif !important;\r\n\r\n        font-size: clamp(17px, 1.29vw, 25px) !important;\r\n\r\n        font-weight: 600 !important;\r\n\r\n        color: #151616 !important;\r\n\r\n        margin-top: clamp(22px, 1.94vh, 40px) !important;\r\n\r\n        margin-bottom: 14px !important;\r\n\r\n        letter-spacing: 0.3px !important;\r\n\r\n        line-height: 1.3 !important;\r\n\r\n        max-width: 80vw !important;\r\n\r\n        margin-left: auto !important;\r\n\r\n        margin-right: auto !important;\r\n\r\n    }\r\n\r\n\r\n\r\n    \/* Paragraphs *\/\r\n\r\n    .ax-terms-page .wp-block-paragraph,\r\n\r\n    .ax-terms-page .entry-content p,\r\n\r\n    .ax-terms-page .wp-block-post-content p {\r\n\r\n        font-family: 'Barlow', sans-serif !important;\r\n\r\n        font-size: 15px !important;\r\n\r\n        color: #5a6577 !important;\r\n\r\n        line-height: 1.7 !important;\r\n\r\n        margin-bottom: 14px !important;\r\n\r\n        max-width: 80vw !important;\r\n\r\n        margin-left: auto !important;\r\n\r\n        margin-right: auto !important;\r\n\r\n    }\r\n\r\n\r\n\r\n    \/* Lists *\/\r\n\r\n    .ax-terms-page .wp-block-list,\r\n\r\n    .ax-terms-page .entry-content ul,\r\n\r\n    .ax-terms-page .entry-content ol,\r\n\r\n    .ax-terms-page .wp-block-post-content ul,\r\n\r\n    .ax-terms-page .wp-block-post-content ol {\r\n\r\n        font-family: 'Barlow', sans-serif !important;\r\n\r\n        font-size: 15px !important;\r\n\r\n        color: #5a6577 !important;\r\n\r\n        line-height: 1.7 !important;\r\n\r\n        margin-bottom: 14px !important;\r\n\r\n        padding-left: clamp(12px, 1.11vw, 23px) !important;\r\n\r\n        max-width: 80vw !important;\r\n\r\n        margin-left: auto !important;\r\n\r\n        margin-right: auto !important;\r\n\r\n    }\r\n\r\n    .ax-terms-page .wp-block-list li,\r\n\r\n    .ax-terms-page .entry-content li,\r\n\r\n    .ax-terms-page .wp-block-post-content li {\r\n\r\n        margin-bottom: 6px !important;\r\n\r\n    }\r\n\r\n\r\n\r\n    \/* Links inside paragraphs *\/\r\n\r\n    .ax-terms-page .wp-block-paragraph a,\r\n\r\n    .ax-terms-page .entry-content p a {\r\n\r\n        color: #DD2B1C !important;\r\n\r\n        text-decoration: none !important;\r\n\r\n        font-weight: 500 !important;\r\n\r\n    }\r\n\r\n    .ax-terms-page .wp-block-paragraph a:hover,\r\n\r\n    .ax-terms-page .entry-content p a:hover {\r\n\r\n        text-decoration: underline !important;\r\n\r\n    }\r\n\r\n\r\n\r\n    \/* Separator block *\/\r\n\r\n    .ax-terms-page .wp-block-separator {\r\n\r\n        border: none !important;\r\n\r\n        height: 1px !important;\r\n\r\n        background: #e2e6ec !important;\r\n\r\n        margin: clamp(37px, 3.33vw, 69px) auto !important;\r\n\r\n        max-width: 80vw !important;\r\n\r\n        opacity: 1 !important;\r\n\r\n    }\r\n\r\n\r\n\r\n    \/* Group block (for highlighted sections) *\/\r\n\r\n    .ax-terms-page .wp-block-group.has-background {\r\n\r\n        background: #F0F0F0 !important;\r\n\r\n        border-radius: 8px !important;\r\n\r\n        padding: clamp(19px, 1.67vw, 35px) !important;\r\n\r\n        margin: clamp(19px, 1.67vw, 35px) auto !important;\r\n\r\n        max-width: 80vw !important;\r\n\r\n    }\r\n\r\n\r\n\r\n    \/* ---------- RESPONSIVE ---------- *\/\r\n\r\n    @media (max-width: 768px) {\r\n\r\n        .ax-terms-hero { height: 320px !important; }\r\n\r\n        .ax-terms-hero-content { padding: 0 24px 35px !important; }\r\n\r\n        .ax-terms-hero-title { font-size: 40px !important; }\r\n\r\n        .ax-terms-hero-breadcrumb { font-size: 11px !important; }\r\n\r\n\r\n\r\n        .ax-terms-page .wp-block-heading:where(h2),\r\n\r\n        .ax-terms-page .entry-content h2 { font-size: 24px !important; }\r\n\r\n        .ax-terms-page .wp-block-heading:where(h3),\r\n\r\n        .ax-terms-page .entry-content h3 { font-size: 20px !important; }\r\n\r\n    }\r\n\r\n    @media (max-width: 480px) {\r\n\r\n        .ax-terms-hero-title { font-size: 34px !important; }\r\n\r\n        .ax-terms-page .wp-block-heading:where(h2),\r\n\r\n        .ax-terms-page .entry-content h2 { font-size: 22px !important; margin-top: 40px !important; }\r\n\r\n    }\r\n\r\n<\/style>\r\n\r\n\r\n\r\n<!-- Script: adds class to body for scoping -->\r\n\r\n<script>document.body.classList.add('ax-terms-page');<\/script>\r\n\r\n\r\n\r\n<!-- HERO -->\r\n\r\n<section class=\"ax-terms-hero\">\r\n  <img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/axinar.com\/wp-content\/uploads\/2026\/01\/\u039f\u03b9-\u03b2\u03ac\u03c3\u03b5\u03b9\u03c2-\u03c6\u03c9\u03c4\u03bf\u03b2\u03bf\u03bb\u03c4\u03b1\u03ca\u03ba\u03ce\u03bd-\u03c0\u03bf\u03c5-\u03c0\u03b1\u03c1\u03ac\u03b3\u03b5\u03b9-\u03b7-AXINAR.webp\" alt=\"Axinar - Shipping methods and delivery information\" class=\"hero-img-seo\" style=\"position:absolute;inset:0;width:100%;height:100%;object-fit:cover;z-index:0;\" width=\"1920\" height=\"800\" loading=\"eager\">\r\n\r\n\r\n    <div class=\"ax-terms-hero-bg\"><\/div>\r\n\r\n    <div class=\"ax-terms-hero-content\">\r\n\r\n        <div class=\"ax-terms-hero-breadcrumb\">\r\n\r\n            <a href=\"\/en\/\">Home<\/a>\r\n\r\n            <span>\u203a<\/span>\r\n\r\n            <span class=\"current\">Shipping Methods<\/span>\r\n\r\n        <\/div>\r\n\r\n        <h1 class=\"ax-terms-hero-title\">Shipping Methods<\/h1>\r\n\r\n        <span class=\"ax-terms-hero-accent\"><\/span>\r\n\r\n    <\/div>\r\n\r\n<\/section>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n<!-- ================================================\r\n\r\n     FROM HERE ONWARDS:\r\n\r\n     Add Gutenberg blocks normally:\r\n\r\n     - Heading (H2) for section titles\r\n\r\n     - Heading (H3) for sub-sections\r\n\r\n     - Paragraph for body text\r\n\r\n     - List for lists\r\n\r\n     - Separator for separators\r\n\r\n     - Group block (with background) for highlighted sections\r\n\r\n     ================================================ -->\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56ffca5 elementor-widget elementor-widget-text-editor\" data-id=\"56ffca5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>SHIPPING METHODS<\/b><\/p><p align=\"justify\">AXINAR SA offers various shipping options for your products, aiming to meet the needs of every customer. Below you will find the available shipping and pickup methods.<\/p><p><b>Available Shipping Methods<\/b><\/p><p><b>1. Shipping via Courier (ACS Courier)<\/b><\/p><p align=\"justify\">For parcels up to 25 kg, we partner with ACS Courier to ship your products throughout Greece.<\/p><p align=\"justify\">Delivery time: Delivery times are indicative and may vary depending on product availability, delivery area and other factors. You will be informed of the estimated delivery time upon confirmation of your order.<\/p><p align=\"justify\">Shipping cost: The shipping cost is calculated automatically during the order process and depends on:<\/p><ul><li><p align=\"justify\">The weight and volume of the product<\/p><\/li><li><p align=\"justify\">The delivery area<\/p><\/li><li><p align=\"justify\">Any special handling requirements (e.g. fragile products)<\/p><\/li><\/ul><p align=\"justify\">The exact shipping cost is always displayed in the shopping cart before you complete your order.<\/p><p align=\"justify\">Note: For some products, additional charges may apply due to special packaging or transport requirements. In such cases, the additional charges are stated in the product description and\/or in the shopping cart.<\/p><p><b>2. Freight Carrier for Large Parcels<\/b><\/p><p align=\"justify\"><b>Important<\/b>: For custom builds and large products, the transport cost may differ significantly depending on the special requirements of the product (weight, dimensions, special handling, etc.). In such cases, we will contact you to inform you of the exact transport cost before your order is finalised.<\/p><p align=\"justify\">The delivery time for large parcels and especially for metal constructions cannot be precisely determined, as it depends on various factors such as the complexity of the build, size, weight, delivery area and availability of the carrier. We will contact you after you submit your order to provide you with an estimated delivery time.<\/p><p align=\"justify\">For hard-to-access areas (e.g. islands, mountain areas) or special cases, the transport cost is set by mutual agreement.<\/p><p align=\"justify\">For in-home or above-ground-floor delivery, an additional charge may apply and prior arrangement is required.<\/p><p align=\"justify\">Delivery is made to the entrance of the building or to the pavement.<\/p><p align=\"justify\"><b>**Important clarification:**<\/b> The above charges apply exclusively to online orders placed through the e-shop. For any other transport (such as shipments without an order, pickups, installation projects, etc.), it is necessary to contact the company, as we operate under the trade term <b>Ex Works (EXW)<\/b> and transport arrangements are made on a case-by-case basis.<\/p><p align=\"justify\"><b>Base charge:<\/b> \u20ac30 \u2013 applies to deliveries <b>within Greece<\/b> to the nearest city, and specifically to purchases made <b>through our online store (e-shop)<\/b>.<\/p><p align=\"justify\">For parcels over 25 kg or for bulky products and metal constructions, shipping is carried out by a specialised freight company.<\/p><p><b>3. Pickup from the Store<\/b><\/p><p align=\"justify\">You have the option to collect your order free of charge from our company premises.<\/p><p align=\"justify\">Pickup address: VIPA ORAIOKASTROU 57013 THESSALONIKI<\/p><p align=\"justify\">Pickup hours: Monday \u2013 Friday: 08:00 \u2013 15:00<\/p><p align=\"justify\">Saturday &amp; Sunday: Closed<\/p><p><b>Pickup procedure:<\/b><\/p><ul><li><p align=\"justify\">You will receive an email or phone notification when your order is ready for pickup.<\/p><\/li><li><p align=\"justify\">When collecting, please bring your order confirmation and ID.<\/p><\/li><li><p align=\"justify\">If collection is made by a third party, an authorisation is required.<\/p><\/li><\/ul><p><b>Preparation time for pickup:<\/b><\/p><ul><li><p align=\"justify\">For products in stock: You will be informed of availability upon confirmation of your order.<\/p><\/li><li><p align=\"justify\">For custom builds and large-dimension metal constructions: Preparation time depends on various factors, such as the complexity of the build, dimensions and production workload. We will contact you to provide an estimate.<\/p><\/li><\/ul><p><b>Special Cases<\/b><\/p><p><b>Shipping to Islands and Remote Areas<\/b><\/p><p align=\"justify\">For shipments to islands and remote areas, additional charges and longer delivery times may apply. The final cost is displayed during the checkout process, or we will inform you by phone after you submit your order.<\/p><p align=\"justify\"><b>Shipping of Large Constructions<\/b><\/p><p align=\"justify\">For large-dimension metal constructions or those with special requirements, the transport cost and shipping method are determined on a case-by-case basis. We will contact you to agree on the best delivery method and the related cost.<\/p><p align=\"justify\"><b>International Shipping<\/b><\/p><p align=\"justify\">For international shipments, please contact us before submitting your order. The cost and available shipping methods vary by country and product type.<\/p><p align=\"justify\"><b>Order Tracking<\/b><\/p><p align=\"justify\">For shipments via Courier, you will receive an email with the tracking number as soon as your order is dispatched. You can track the status of your order via the link sent to you.<\/p><p align=\"justify\">For shipments by freight carrier, we will keep you informed about the progress of the delivery by email or phone.<\/p><p><b>Liability for Damage During Transport<\/b><\/p><p><b>1.1 Allocation of Liability<\/b><\/p><p align=\"justify\">Based on the \u201cEx Works\u201d term, the allocation of liability for damage during transport is as follows:<\/p><p align=\"justify\">Our company is responsible for:<\/p><ul><li><p align=\"justify\">The appropriate packaging of products for transport<\/p><\/li><li><p align=\"justify\">The good condition of the products up to the moment of delivery at our premises<\/p><\/li><li><p align=\"justify\">Providing the necessary documents for inspection of the condition of the products at pickup<\/p><\/li><\/ul><p align=\"justify\">The buyer is responsible for:<\/p><ul><li><p align=\"justify\">Inspecting the products before collection<\/p><\/li><li><p align=\"justify\">Loading the products onto the means of transport<\/p><\/li><li><p align=\"justify\">Transporting the products from our premises to their destination<\/p><\/li><li><p align=\"justify\">Customs clearance for export and import (where required)<\/p><\/li><li><p align=\"justify\">All costs and risks of transport<\/p><\/li><li><p align=\"justify\">Insurance of the products during transport<\/p><\/li><\/ul><p><b>1.2 Transfer of Risk<\/b><\/p><p align=\"justify\">Based on the \u201cEx Works\u201d term:<\/p><ul><li><p align=\"justify\">Risk is transferred from our company to the buyer at the moment the products are placed at the buyer\u2019s disposal at our premises.<\/p><\/li><li><p align=\"justify\">From that point onwards, all damages that may occur during loading, transport, unloading or storage are borne exclusively by the buyer.<\/p><\/li><li><p align=\"justify\">Our company bears no liability for damages occurring after delivery of the products at our premises.<\/p><\/li><\/ul><p><b>2. Damage Reporting Procedure<\/b><\/p><p><b>2.1 Inspection at Pickup<\/b><\/p><p align=\"justify\">We recommend that the buyer or their representative carefully inspect the condition of the products before collecting them from our premises. In particular:<\/p><ul><li><p align=\"justify\">Inspect the packaging for external damage<\/p><\/li><li><p align=\"justify\">Sample-check the products for any defects<\/p><\/li><li><p align=\"justify\">Confirm that the quantity and types of products match those stated in the documents<\/p><\/li><\/ul><p><b>2.2 Immediate Damage Reporting at Our Premises<\/b><\/p><p align=\"justify\">If the buyer identifies any damage or defects in the products upon collection from our premises:<\/p><ol><li><p align=\"justify\">They must immediately notify the delivery officer of our company.<\/p><\/li><li><p align=\"justify\">The damage must be recorded in detail in a damage report signed by both parties.<\/p><\/li><li><p align=\"justify\">If it is confirmed that the damage existed before delivery, our company will proceed with replacement or compensation in accordance with the warranty terms of our products.<\/p><\/li><\/ol><p><b>2.3 Damage During Transport<\/b><\/p><p align=\"justify\">For damage occurring after collection of the products from our premises:<\/p><ol><li><p align=\"justify\">The buyer must immediately contact the carrier and the insurance company they have chosen.<\/p><\/li><li><p align=\"justify\">It is recommended to record and photograph the damage upon delivery at the final destination, in the presence of the carrier.<\/p><\/li><li><p align=\"justify\">Our company may, upon request, provide supporting documents proving the condition of the products at the initial delivery at our premises.<\/p><\/li><\/ol><p><b>2.4 Reporting Timeframes<\/b><\/p><ul><li><p align=\"justify\">For visible damage upon collection from our premises: Immediate reporting before the products are removed.<\/p><\/li><li><p align=\"justify\">For hidden damage identified after pickup: The buyer must follow the terms of the insurance coverage they have chosen.<\/p><\/li><\/ul><p><b>3. Recommendations to Buyers<\/b><\/p><p align=\"justify\">Based on the \u201cEx Works\u201d term and for better protection of your interests, we recommend:<\/p><ol><li><p align=\"justify\">Transport Insurance: Take out appropriate transport insurance that covers all risks from the moment of pickup until delivery at the final destination.<\/p><\/li><li><p align=\"justify\">Inspection by Specialists: Assign product inspection to specialised inspectors, especially for large or valuable orders.<\/p><\/li><li><p align=\"justify\">Choice of Reliable Carrier: Choose experienced and reliable carriers specialised in the type of products you are purchasing.<\/p><\/li><li><p align=\"justify\">Documentation: Keep detailed records and photographs of the condition of the products at each stage of transport.<\/p><\/li><\/ol><p><b>4. Contact<\/b><\/p><p align=\"justify\">For any questions regarding shipping methods or for special arrangements, please contact our customer service department:<\/p><p align=\"justify\">Phone: 2310808159<\/p><p align=\"justify\">Email: <u><a href=\"mailto:sales@axinar.com\">sales@axinar.com<\/a><\/u><\/p><p><b>5. Legal Validity<\/b><\/p><p align=\"justify\">These terms regarding liability for damage during transport form an integral part of our company\u2019s general sales terms and are governed by Greek law and the internationally recognised Incoterms\u00ae 2020 terms of the International Chamber of Commerce.<\/p><p align=\"justify\">Last updated: 14\/05\/2025<\/p><p align=\"justify\"><b>PROCEDURE FOR UNCOLLECTED PARCELS<\/b><\/p><p align=\"justify\"><b>1. Introduction<\/b><\/p><p align=\"justify\">As part of our commitment to effective service, we describe below the procedure followed in the event of non-collection or return of shipped products.<\/p><p align=\"justify\"><b>2. Cases of Non-Collection of Products<\/b><\/p><p align=\"justify\">As all our orders are prepaid, cases of non-collection are rare, but they can arise in the following cases:<\/p><ul><li><p align=\"justify\">Absence of the recipient during the delivery attempt<\/p><\/li><li><p align=\"justify\">Incorrect or incomplete shipping details<\/p><\/li><li><p align=\"justify\">Refusal of acceptance due to visible damage to the packaging<\/p><\/li><li><p align=\"justify\">Inability to deliver due to access restrictions at the address<\/p><\/li><li><p align=\"justify\">Return by customs authorities (for international shipments)<\/p><\/li><\/ul><p align=\"justify\"><b>3. Notification Procedure<\/b><\/p><p align=\"justify\"><b>3.1 Customer Notification<\/b><\/p><p align=\"justify\">In the event that a parcel cannot be delivered:<\/p><ol><li><p align=\"justify\">The partner courier will attempt to contact the recipient in accordance with its practices.<\/p><\/li><li><p align=\"justify\">Our company will be informed by the carrier and will contact the customer by email and\/or phone within 1-2 business days.<\/p><\/li><li><p align=\"justify\">The customer will be informed about the status of their order and the available options.<\/p><\/li><\/ol><p><b>3.2 Contact Details<\/b><\/p><p>In the event that you do not receive your order or if you know in advance that you will not be available for collection, please contact us immediately:<\/p><ul><li><p>Email: <u><a href=\"mailto:sales@axinar.com\"><span lang=\"en-US\">sales@axinar.com<\/span><\/a><\/u><\/p><\/li><li><p>Phone: <span lang=\"en-US\">2310808159<\/span><\/p><\/li><\/ul><p><b>4. Reshipment<\/b><\/p><p><b>4.1 Scheduling a New Delivery<\/b><\/p><p align=\"justify\">In the event of a failed delivery due to absence of the recipient:<\/p><ul><li><p align=\"justify\">We will work with the courier to schedule a new delivery attempt.<\/p><\/li><li><p align=\"justify\">The customer may request delivery to an alternative address within the same city, provided they inform us in time.<\/p><\/li><li><p align=\"justify\">For certain areas, there is the option to collect from the courier\u2019s shop\/agency.<\/p><\/li><\/ul><p align=\"justify\"><b>4.2 Correction of Shipping Details<\/b><\/p><p align=\"justify\">In the event of incorrect shipping details:<\/p><ul><li><p align=\"justify\">The customer is requested to provide the correct details as soon as possible.<\/p><\/li><li><p align=\"justify\">Our company will forward the new details to the courier.<\/p><\/li><li><p align=\"justify\">A small delivery delay may occur due to the change.<\/p><\/li><\/ul><p><b>5. Return of Products to Our Company<\/b><\/p><p><b>5.1 Handling of Returned Products<\/b><\/p><p align=\"justify\">In the event that a parcel is returned to our company:<\/p><ol><li><p align=\"justify\">We will notify the customer by email within 2 business days from receipt of the returned parcel.<\/p><\/li><li><p align=\"justify\">We will inspect the parcel to determine the condition of the products.<\/p><\/li><li><p align=\"justify\">We will discuss with the customer the available options:<\/p><ul><li><p align=\"justify\">Reshipment of the parcel (see section 5.2)<\/p><\/li><li><p align=\"justify\">Cancellation of the order and refund (see section 5.3)<\/p><\/li><li><p>Replacement with other products of equal value<\/p><\/li><\/ul><\/li><\/ol><p><b>5.2 Reshipment<\/b><\/p><p align=\"justify\">In the event that the customer chooses reshipment:<\/p><ul><li><p align=\"justify\">For returns due to absence of the recipient or incorrect details, our company may charge additional shipping fees.<\/p><\/li><li><p align=\"justify\">For international shipments returned due to customs issues, additional documents or clarifications may be required before reshipment.<\/p><\/li><\/ul><p><b>5.3 Refund<\/b><\/p><p align=\"justify\">If the customer chooses to cancel the order after the return of the parcel:<\/p><ul><li><p align=\"justify\">The refund will be made to the original payment method within 14 days.<\/p><\/li><li><p align=\"justify\">The refunded amount may not include the original shipping costs, in particular if the non-collection is due to the customer\u2019s fault.<\/p><\/li><li><p align=\"justify\">For products manufactured to order or personalised, the possibility of a refund may be limited and will be assessed on a case-by-case basis.<\/p><\/li><\/ul><p><b>6. Storage of Uncollected Products<\/b><\/p><p align=\"justify\">Products returned to our premises are kept for a period of up to 30 days, during which the customer must decide on the options listed in section 5.1.<\/p><p align=\"justify\">If the customer does not contact us within this period despite our communication efforts, the company reserves the right to manage the products at its discretion, with no further obligation to the customer.<\/p><p><b>7. Recommendations to Avoid Delivery Problems<\/b><\/p><p align=\"justify\">To avoid problems during the delivery of products, we suggest:<\/p><ol><li><p align=\"justify\"><b>Accurate details:<\/b> Provide accurate and complete shipping details when placing the order.<\/p><\/li><li><p align=\"justify\"><b>Alternative address:<\/b> If you know that you will not be available at the main address, please indicate an alternative delivery address (e.g. workplace).<\/p><\/li><li><p align=\"justify\"><b>Contact details:<\/b> Provide a mobile phone number and an email address you use regularly.<\/p><\/li><li><p align=\"justify\"><b>Delivery instructions:<\/b> Include any special delivery instructions when placing the order (e.g. intercom code, hours of availability).<\/p><\/li><\/ol><p align=\"justify\"><b>8. Contact<\/b><\/p><p align=\"justify\">For any questions regarding the delivery or non-collection of our products, please do not hesitate to contact our customer service department:<\/p><ul><li><p align=\"justify\">Email: <span lang=\"en-US\">sales@axinar.com<\/span><\/p><\/li><li><p align=\"justify\">Phone: 2310808159<\/p><\/li><li><p align=\"justify\">Operating hours: Monday to Friday 08:00 \u2013 15:00<\/p><\/li><\/ul><p align=\"justify\"><i>Last updated: 14\/05\/2025<\/i><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home \u203a Shipping Methods Shipping Methods SHIPPING METHODS AXINAR SA offers various shipping options for your products, aiming to meet [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":4154,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"_eb_attr":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-495","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/axinar.com\/en\/wp-json\/wp\/v2\/pages\/495","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/axinar.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/axinar.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/axinar.com\/en\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/axinar.com\/en\/wp-json\/wp\/v2\/comments?post=495"}],"version-history":[{"count":0,"href":"https:\/\/axinar.com\/en\/wp-json\/wp\/v2\/pages\/495\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/axinar.com\/en\/wp-json\/wp\/v2\/media\/4154"}],"wp:attachment":[{"href":"https:\/\/axinar.com\/en\/wp-json\/wp\/v2\/media?parent=495"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}