{"id":499,"date":"2024-08-27T10:39:02","date_gmt":"2024-08-27T07:39:02","guid":{"rendered":"https:\/\/plain-shop-multilingual-template.gr.178-21-171-246.oramacms1.gr\/?page_id=499"},"modified":"2026-10-08T14:13:05","modified_gmt":"2026-10-08T11:13:05","slug":"returns","status":"publish","type":"page","link":"https:\/\/axinar.com\/en\/returns","title":{"rendered":"Returns &#038; Withdrawal"},"content":{"rendered":"\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Barlow+Condensed:wght@300;400;500;600;700&#038;family=Barlow:wght@300;400;500;600&#038;display=swap\" rel=\"stylesheet\">\n<link rel=\"stylesheet\" href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.5.1\/css\/all.min.css\">\n<style>.ax-ret-hero{position:relative !important;height:600px !important;display:flex !important;align-items:flex-end !important;overflow:hidden !important;margin:0 !important;padding:0 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!important;text-transform:uppercase !important;letter-spacing:1px !important;}.ax-ret-cta-btn:hover{background:#DD2B1C !important;color:#fff !important;border-color:#DD2B1C !important;}@media (max-width:768px){.ax-ret-hero{height:320px !important;}.ax-ret-hero-content{padding:0 24px 35px !important;}.ax-ret-hero-title{font-size:40px !important;}.ax-ret-wrap{padding:50px 24px 70px !important;}.ax-ret-wrap h2{color:#fff !important;font-size:24px !important;}.ax-ret-wrap h3{font-size:20px !important;}.ax-ret-cta-inner{flex-direction:column !important;text-align:center !important;padding:0 24px !important;}.ax-ret-cta-inner h2{font-size:26px !important;}}@media (max-width:480px){.ax-ret-hero-title{font-size:34px !important;}.ax-ret-wrap h2{color:#fff !important;font-size:22px !important;margin:40px 0 14px !important;}}<\/style>\n<section class=\"ax-ret-hero\">\n<img fetchpriority=\"high\" fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/axinar.com\/wp-content\/uploads\/2026\/01\/Oi-vaseis-fotovoltaikon-poy-paragei-i-AXINAR.webp\" alt=\"Axinar, returns and withdrawal\" class=\"hero-img-seo\" style=\"position:absolute;inset:0;width:100%;height:100%;object-fit:cover;z-index:0;\" width=\"1920\" height=\"800\" loading=\"eager\" srcset=\"https:\/\/axinar.com\/wp-content\/uploads\/2026\/01\/Oi-vaseis-fotovoltaikon-poy-paragei-i-AXINAR-300x105.webp 300w, https:\/\/axinar.com\/wp-content\/uploads\/2026\/01\/Oi-vaseis-fotovoltaikon-poy-paragei-i-AXINAR-600x210.webp 600w, https:\/\/axinar.com\/wp-content\/uploads\/2026\/01\/Oi-vaseis-fotovoltaikon-poy-paragei-i-AXINAR-768x268.webp 768w, https:\/\/axinar.com\/wp-content\/uploads\/2026\/01\/Oi-vaseis-fotovoltaikon-poy-paragei-i-AXINAR.webp 945w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\n<div class=\"ax-ret-hero-bg\"><\/div>\n<div class=\"ax-ret-hero-content\">\n<div class=\"ax-ret-hero-breadcrumb\"><a href=\"\/en\">Home<\/a><span>&rsaquo;<\/span><span class=\"current\">Returns &#038; Withdrawal<\/span><\/div>\n<h1 class=\"ax-ret-hero-title\">Returns &#038; Withdrawal<\/h1>\n<span class=\"ax-ret-hero-accent\"><\/span>\n<\/div><\/section>\n<div class=\"ax-ret-wrap\">\n<p>Bought something from our online shop and changed your mind? You have the right to withdraw from your purchase <strong>within 14 calendar days<\/strong> of receiving the product, without giving a reason and without any penalty.<\/p>\n<p>This page summarises the procedure. The full text is in section 5 of our <a href=\"https:\/\/axinar.com\/en\/terms-of-use\">Terms of Use<\/a>.<\/p>\n<div class=\"ax-ret-divider\"><\/div>\n<h2>The deadline<\/h2>\n<p>The 14 days start on the day you, or a person you nominated other than the carrier, take physical possession of the product. To meet the deadline it is enough to send your withdrawal notice before the 14 days are up, the product does not have to be back with us by then.<\/p>\n<h2>How to declare withdrawal<\/h2>\n<p>A clear statement through any of the channels below is enough. You are not obliged to use the standard form, which you will find as Annex A to our <a href=\"https:\/\/axinar.com\/en\/terms-of-use\">Terms of Use<\/a>.<\/p>\n<div class=\"ax-ret-contact\"><i class=\"fas fa-envelope\"><\/i><span>Email: <a href=\"mailto:e-commerce@axinar.com\">e-commerce@axinar.com<\/a>, subject &#8220;Withdrawal from sales contract&#8221;<\/span><\/div>\n<div class=\"ax-ret-contact\"><i class=\"fas fa-phone\"><\/i><span>Phone: <a href=\"tel:+302310808159\">+30 2310 808 159<\/a><\/span><\/div>\n<div class=\"ax-ret-contact\"><i class=\"fas fa-location-dot\"><\/i><span>By post: AXINAR SA, VIPA Oraiokastro, 57013 Thessaloniki, Greece<\/span><\/div>\n<div class=\"ax-ret-contact\"><i class=\"fas fa-file-lines\"><\/i><span>Through our <a href=\"https:\/\/axinar.com\/en\/contact\">contact form<\/a>, selecting &#8220;Withdrawal&#8221; as the subject<\/span><\/div>\n<p>As soon as we receive your notice we send you an acknowledgement on a durable medium, normally by email.<\/p>\n<h2>When the right does not apply<\/h2>\n<p>The right of withdrawal does not apply to:<\/p>\n<ul>\n<li><strong>Custom builds<\/strong>, meaning products designed or manufactured specifically for you. This includes metal structures in special dimensions, photovoltaic systems in special configurations, pellet and wood boilers with modifications, and automation systems built to special specifications.<\/li>\n<li>Products that have been used in a way that reduced their value.<\/li>\n<li>Products damaged after delivery.<\/li>\n<li>Sealed products that have been unsealed, where they cannot be returned for health protection or hygiene reasons.<\/li>\n<li>Products that, by their nature, became inseparably mixed with other items after delivery.<\/li>\n<\/ul>\n<div class=\"ax-ret-warn\"><p><strong>About custom builds:<\/strong> the exclusion comes from article 16(c) of Directive 2011\/83\/EU, because the product is made solely for you and cannot be offered to anyone else. We tell you explicitly before you confirm an order of this kind.<\/p><\/div>\n<h2>Cost of returning<\/h2>\n<p>You bear the direct cost of returning the goods. It depends on the size, weight and nature of the product and on the carrier you choose. For bulky items and metal structures, which cannot be returned by post, the maximum estimated cost is roughly equal to the shipping paid on the original order. Contact us for an estimate before you ship anything back.<\/p>\n<h2>Condition of returned products<\/h2>\n<p>You may examine the product as you would in a physical shop, no more than that. You are liable only for any loss of value resulting from handling beyond what is necessary. Returned products must:<\/p>\n<ul>\n<li>Be in perfect condition.<\/li>\n<li>Be in their original packaging where that is feasible.<\/li>\n<li>Come with all the accessories and documents included in the original delivery.<\/li>\n<\/ul>\n<h2>Refunds<\/h2>\n<p>We refund everything we received from you, including delivery costs, except any supplementary cost arising from your choice of a delivery method other than the cheapest standard one we offer. The refund is made <strong>within 14 days<\/strong> of the day we are informed of your decision, using the same means of payment you used. Inspection of the returned goods and the refund are normally completed within 7 working days of their arrival. If the inspection reveals anything that affects the amount, we tell you first.<\/p>\n<h2>Faulty or damaged products<\/h2>\n<p>Withdrawal is not the same thing as liability for defects. If a product arrives damaged or develops a fault, contact us straight away at <a href=\"mailto:e-commerce@axinar.com\">e-commerce@axinar.com<\/a>. Your rights over faulty goods and the warranty are set out in our <a href=\"https:\/\/axinar.com\/en\/terms-of-use\">Terms of Use<\/a>.<\/p>\n<\/div>\n<section class=\"ax-ret-cta\"><div class=\"ax-ret-cta-pattern\"><\/div><div class=\"ax-ret-cta-inner\"><h2>Have a question? <span>We are here to help<\/span><\/h2><a href=\"https:\/\/axinar.com\/en\/contact\" class=\"ax-ret-cta-btn\"><i class=\"fas fa-envelope\"><\/i> Contact us<\/a><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Home&rsaquo;Returns &#038; Withdrawal Returns &#038; Withdrawal Bought something from our online shop and changed your mind? 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