{"id":9204,"date":"2026-10-08T14:13:07","date_gmt":"2026-10-08T11:13:07","guid":{"rendered":"https:\/\/axinar.com\/retours"},"modified":"2026-10-08T14:13:07","modified_gmt":"2026-10-08T11:13:07","slug":"retours","status":"publish","type":"page","link":"https:\/\/axinar.com\/fr\/retours","title":{"rendered":"Retours et r\u00e9tractation"},"content":{"rendered":"\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Barlow+Condensed:wght@300;400;500;600;700&#038;family=Barlow:wght@300;400;500;600&#038;display=swap\" rel=\"stylesheet\">\n<link rel=\"stylesheet\" href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.5.1\/css\/all.min.css\">\n<style>.ax-ret-hero{position:relative !important;height:600px !important;display:flex !important;align-items:flex-end !important;overflow:hidden !important;margin:0 !important;padding:0 !important;}.ax-ret-hero-bg{position:absolute !important;inset:0 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!important;color:#fff !important;max-width:500px !important;line-height:1.2 !important;text-transform:uppercase !important;letter-spacing:1px !important;border:none !important;padding:0 !important;margin:0 !important;}.ax-ret-cta-inner h2 span{color:#DD2B1C !important;text-transform:none !important;font-family:'Barlow',sans-serif !important;font-weight:500 !important;font-style:italic !important;}.ax-ret-cta-btn{display:inline-flex !important;align-items:center !important;gap:10px !important;padding:clamp(12px,0.89vw,18px) clamp(22px,2.00vw,41px) !important;background:#232425 !important;color:#fff !important;border:1px solid rgba(255,255,255,0.15) !important;border-radius:8px !important;font-family:'Barlow Condensed',sans-serif !important;font-size:15px !important;font-weight:600 !important;text-decoration:none !important;transition:all 0.3s !important;white-space:nowrap !important;text-transform:uppercase !important;letter-spacing:1px !important;}.ax-ret-cta-btn:hover{background:#DD2B1C !important;color:#fff !important;border-color:#DD2B1C !important;}@media (max-width:768px){.ax-ret-hero{height:320px !important;}.ax-ret-hero-content{padding:0 24px 35px !important;}.ax-ret-hero-title{font-size:40px !important;}.ax-ret-wrap{padding:50px 24px 70px !important;}.ax-ret-wrap h2{color:#fff !important;font-size:24px !important;}.ax-ret-wrap h3{font-size:20px !important;}.ax-ret-cta-inner{flex-direction:column !important;text-align:center !important;padding:0 24px !important;}.ax-ret-cta-inner h2{font-size:26px !important;}}@media (max-width:480px){.ax-ret-hero-title{font-size:34px !important;}.ax-ret-wrap h2{color:#fff !important;font-size:22px !important;margin:40px 0 14px !important;}}<\/style>\n<section class=\"ax-ret-hero\">\n<img fetchpriority=\"high\" fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/axinar.com\/wp-content\/uploads\/2026\/01\/Oi-vaseis-fotovoltaikon-poy-paragei-i-AXINAR.webp\" alt=\"Axinar, retours et r\u00e9tractation\" class=\"hero-img-seo\" style=\"position:absolute;inset:0;width:100%;height:100%;object-fit:cover;z-index:0;\" width=\"1920\" height=\"800\" loading=\"eager\" srcset=\"https:\/\/axinar.com\/wp-content\/uploads\/2026\/01\/Oi-vaseis-fotovoltaikon-poy-paragei-i-AXINAR-300x105.webp 300w, https:\/\/axinar.com\/wp-content\/uploads\/2026\/01\/Oi-vaseis-fotovoltaikon-poy-paragei-i-AXINAR-600x210.webp 600w, https:\/\/axinar.com\/wp-content\/uploads\/2026\/01\/Oi-vaseis-fotovoltaikon-poy-paragei-i-AXINAR-768x268.webp 768w, https:\/\/axinar.com\/wp-content\/uploads\/2026\/01\/Oi-vaseis-fotovoltaikon-poy-paragei-i-AXINAR.webp 945w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\n<div class=\"ax-ret-hero-bg\"><\/div>\n<div class=\"ax-ret-hero-content\">\n<div class=\"ax-ret-hero-breadcrumb\"><a href=\"\/fr\">Accueil<\/a><span>&rsaquo;<\/span><span class=\"current\">Retours et r\u00e9tractation<\/span><\/div>\n<h1 class=\"ax-ret-hero-title\">Retours et r\u00e9tractation<\/h1>\n<span class=\"ax-ret-hero-accent\"><\/span>\n<\/div><\/section>\n<div class=\"ax-ret-wrap\">\n<p>Vous avez achet\u00e9 dans notre boutique en ligne et vous avez chang\u00e9 d&rsquo;avis ? Vous avez le droit de vous r\u00e9tracter <strong>dans un d\u00e9lai de 14 jours calendaires<\/strong> \u00e0 compter de la r\u00e9ception du produit, sans avoir \u00e0 donner de motif et sans aucune p\u00e9nalit\u00e9.<\/p>\n<p>Cette page r\u00e9sume la proc\u00e9dure. Le texte complet figure \u00e0 la section 5 de nos <a href=\"https:\/\/axinar.com\/fr\/conditions-d-utilisation\">Conditions d&rsquo;utilisation<\/a>.<\/p>\n<div class=\"ax-ret-divider\"><\/div>\n<h2>Le d\u00e9lai<\/h2>\n<p>Les 14 jours commencent le jour o\u00f9 vous, ou une personne que vous avez d\u00e9sign\u00e9e autre que le transporteur, prenez physiquement possession du produit. Pour respecter le d\u00e9lai, il suffit d&rsquo;envoyer la d\u00e9claration de r\u00e9tractation avant l&rsquo;expiration des 14 jours, le produit n&rsquo;a pas besoin de nous \u00eatre revenu \u00e0 cette date.<\/p>\n<h2>Comment d\u00e9clarer la r\u00e9tractation<\/h2>\n<p>Une d\u00e9claration claire par l&rsquo;un des moyens ci-dessous suffit. Vous n&rsquo;\u00eates pas oblig\u00e9 d&rsquo;utiliser le formulaire type, que vous trouverez en annexe A de nos <a href=\"https:\/\/axinar.com\/fr\/conditions-d-utilisation\">Conditions d&rsquo;utilisation<\/a>.<\/p>\n<div class=\"ax-ret-contact\"><i class=\"fas fa-envelope\"><\/i><span>E-mail : <a href=\"mailto:e-commerce@axinar.com\">e-commerce@axinar.com<\/a>, objet \u00ab R\u00e9tractation du contrat de vente \u00bb<\/span><\/div>\n<div class=\"ax-ret-contact\"><i class=\"fas fa-phone\"><\/i><span>T\u00e9l\u00e9phone : <a href=\"tel:+302310808159\">+30 2310 808 159<\/a><\/span><\/div>\n<div class=\"ax-ret-contact\"><i class=\"fas fa-location-dot\"><\/i><span>Par courrier : AXINAR SA, VIPA Oraiokastro, 57013 Thessalonique, Gr\u00e8ce<\/span><\/div>\n<div class=\"ax-ret-contact\"><i class=\"fas fa-file-lines\"><\/i><span>Depuis notre <a href=\"https:\/\/axinar.com\/fr\/contact\">formulaire de contact<\/a>, en choisissant l&rsquo;objet \u00ab R\u00e9tractation \u00bb<\/span><\/div>\n<p>D\u00e8s r\u00e9ception de votre d\u00e9claration, nous vous envoyons sans d\u00e9lai un accus\u00e9 de r\u00e9ception sur un support durable, en principe par e-mail.<\/p>\n<h2>Quand le droit ne s&rsquo;applique pas<\/h2>\n<p>Le droit de r\u00e9tractation ne s&rsquo;applique pas :<\/p>\n<ul>\n<li>Aux <strong>fabrications sur mesure<\/strong>, c&rsquo;est-\u00e0-dire aux produits con\u00e7us ou fabriqu\u00e9s sp\u00e9cialement pour vous. Cela comprend les structures m\u00e9talliques aux dimensions particuli\u00e8res, les syst\u00e8mes photovolta\u00efques de configuration particuli\u00e8re, les chaudi\u00e8res \u00e0 granul\u00e9s et \u00e0 bois modifi\u00e9es, et les syst\u00e8mes d&rsquo;automatisation r\u00e9alis\u00e9s sur cahier des charges.<\/li>\n<li>Aux produits utilis\u00e9s d&rsquo;une mani\u00e8re qui a r\u00e9duit leur valeur.<\/li>\n<li>Aux produits endommag\u00e9s apr\u00e8s la livraison.<\/li>\n<li>Aux produits scell\u00e9s descell\u00e9s apr\u00e8s la livraison, lorsqu&rsquo;ils ne peuvent \u00eatre retourn\u00e9s pour des raisons de protection de la sant\u00e9 ou d&rsquo;hygi\u00e8ne.<\/li>\n<li>Aux produits qui, par leur nature, ont \u00e9t\u00e9 m\u00e9lang\u00e9s de fa\u00e7on indissociable avec d&rsquo;autres articles apr\u00e8s la livraison.<\/li>\n<\/ul>\n<div class=\"ax-ret-warn\"><p><strong>\u00c0 propos du sur mesure :<\/strong> l&rsquo;exclusion d\u00e9coule de l&rsquo;article 16(c) de la directive 2011\/83\/UE, car le produit est fabriqu\u00e9 uniquement pour vous et ne peut \u00eatre propos\u00e9 \u00e0 personne d&rsquo;autre. Nous vous en informons explicitement avant la confirmation d&rsquo;une telle commande.<\/p><\/div>\n<h2>Frais de retour<\/h2>\n<p>Les frais directs de retour sont \u00e0 votre charge. Ils d\u00e9pendent de la taille, du poids et de la nature du produit ainsi que du transporteur choisi. Pour les articles volumineux et les structures m\u00e9talliques, qui ne peuvent pas \u00eatre retourn\u00e9s par la poste, le co\u00fbt maximal estim\u00e9 est \u00e0 peu pr\u00e8s \u00e9gal aux frais de port pay\u00e9s sur la commande initiale. Demandez-nous une estimation avant de renvoyer quoi que ce soit.<\/p>\n<h2>Dans quel \u00e9tat le produit doit revenir<\/h2>\n<p>Vous pouvez examiner le produit comme vous le feriez en magasin, pas davantage. Vous n&rsquo;\u00eates responsable que de la perte de valeur r\u00e9sultant de manipulations allant au-del\u00e0 du n\u00e9cessaire. Les produits retourn\u00e9s doivent :<\/p>\n<ul>\n<li>\u00catre en parfait \u00e9tat.<\/li>\n<li>\u00catre dans leur emballage d&rsquo;origine, lorsque c&rsquo;est possible.<\/li>\n<li>\u00catre accompagn\u00e9s de tous les accessoires et documents de la livraison initiale.<\/li>\n<\/ul>\n<h2>Remboursement<\/h2>\n<p>Nous remboursons tout ce que nous avons re\u00e7u de vous, frais de livraison compris, \u00e0 l&rsquo;exception des frais suppl\u00e9mentaires dus \u00e0 votre choix d&rsquo;un mode de livraison autre que le mode standard le moins cher que nous proposons. Le remboursement intervient <strong>dans un d\u00e9lai de 14 jours<\/strong> \u00e0 compter du jour o\u00f9 nous sommes inform\u00e9s de votre d\u00e9cision, par le m\u00eame moyen de paiement que celui que vous avez utilis\u00e9. Le contr\u00f4le des produits retourn\u00e9s et le remboursement sont normalement achev\u00e9s dans les 7 jours ouvrables suivant leur arriv\u00e9e. Si le contr\u00f4le r\u00e9v\u00e8le un \u00e9l\u00e9ment qui influe sur le montant, nous vous en informons au pr\u00e9alable.<\/p>\n<h2>Produits d\u00e9fectueux ou endommag\u00e9s<\/h2>\n<p>La r\u00e9tractation n&rsquo;est pas la m\u00eame chose que la garantie des d\u00e9fauts. Si un produit arrive endommag\u00e9 ou pr\u00e9sente une panne, contactez-nous imm\u00e9diatement \u00e0 <a href=\"mailto:e-commerce@axinar.com\">e-commerce@axinar.com<\/a>. Vos droits sur les produits d\u00e9fectueux et la garantie sont d\u00e9crits dans nos <a href=\"https:\/\/axinar.com\/fr\/conditions-d-utilisation\">Conditions d&rsquo;utilisation<\/a>.<\/p>\n<\/div>\n<section class=\"ax-ret-cta\"><div class=\"ax-ret-cta-pattern\"><\/div><div class=\"ax-ret-cta-inner\"><h2>Une question ? <span>Nous sommes l\u00e0 pour vous aider<\/span><\/h2><a href=\"https:\/\/axinar.com\/fr\/contact\" class=\"ax-ret-cta-btn\"><i class=\"fas fa-envelope\"><\/i> Contactez-nous<\/a><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Accueil&rsaquo;Retours et r\u00e9tractation Retours et r\u00e9tractation Vous avez achet\u00e9 dans notre boutique en ligne et vous avez chang\u00e9 d&rsquo;avis ? [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"_eb_attr":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"rank_math_title":"Retours et r\u00e9tractation | Boutique Axinar","rank_math_description":"Droit de r\u00e9tractation de 14 jours : comment le d\u00e9clarer, exclusions pour les fabrications sur mesure, frais de retour et d\u00e9lais de remboursement.","footnotes":""},"class_list":["post-9204","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/axinar.com\/fr\/wp-json\/wp\/v2\/pages\/9204","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/axinar.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/axinar.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/axinar.com\/fr\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/axinar.com\/fr\/wp-json\/wp\/v2\/comments?post=9204"}],"version-history":[{"count":0,"href":"https:\/\/axinar.com\/fr\/wp-json\/wp\/v2\/pages\/9204\/revisions"}],"wp:attachment":[{"href":"https:\/\/axinar.com\/fr\/wp-json\/wp\/v2\/media?parent=9204"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}