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PRIVACY POLICY
1. INTRODUCTION
AXINAR SA (hereinafter “the Company”, “we”, “us”) respects the privacy of visitors and users of our website at www.axinar.com (hereinafter “Website”) and is committed to protecting their personal data.
This Privacy Policy (hereinafter “Policy”) explains the ways in which we collect, use, store, protect, and share your personal data when you visit our Website or purchase products from our online store.
This Policy complies with the General Data Protection Regulation (GDPR) 2016/679 of the European Union, Law 4624/2019, and the applicable Greek legislation on personal data protection.
Please read this Policy carefully. Using our Website implies acceptance of the terms of this Policy.
2. DATA CONTROLLER
As data controllers, we are committed to protecting your personal data and complying with all legal obligations in accordance with the General Data Protection Regulation (GDPR) and applicable Greek legislation.
Contact details of the data controller:
Company Name: AXINAR SA
Address: VIPA ORAIOKASTROU 57013 Thessaloniki, Greece
Phone: 2310808159
Email: [email protected]
Data Protection Officer (DPO): Anastasia Housmekeridou
3. WHAT PERSONAL DATA WE COLLECT
3.1 Data you provide voluntarily
We collect the following personal data that you provide voluntarily:
For creating a user account: full name, email address, password.
For processing orders: full name, shipping address, billing address, phone number, email address, payment details.
For communication via contact form: full name, email address, phone number, message content.
For newsletter subscription: email address.
3.2 Data collected automatically
During your browsing on our Website, we automatically collect certain information using cookies and similar technologies, such as:
IP address
Browser type and version
Device type and operating system
Pages you visit on our Website
Date and time of your visit
Time spent on each page
Links you follow
Browsing preferences
For more information about the cookies we use, please refer to the “Cookies” section below.
4. HOW WE USE YOUR PERSONAL DATA
We use your personal data for the following purposes:
4.1 Contract execution and service provision
Creating and managing your account
Processing and fulfilling your orders
Shipping the products you purchased
Issuing invoices and receipts
Providing customer support
Managing returns and warranties
4.2 Legitimate interests of the Company
Improving the Website and our products/services
Analyzing user behavior to optimize the user experience
Managing and resolving legal disputes
Preventing fraud and Website security
Internal administration and operation of the Company
4.3 Consent
Sending newsletters and advertising messages
Conducting customer satisfaction surveys
Using cookies that are not necessary for the operation of the Website
4.4 Legal obligations
Compliance with tax and accounting obligations
Compliance with other legal obligations provided by applicable legislation
5. LEGAL BASIS FOR PROCESSING
We process your personal data based on the following legal grounds:
Contract execution (Article 6 para. 1 point b GDPR): when processing is necessary for the performance of a sales contract or provision of services to which you are a party.
Legitimate interest (Article 6 para. 1 point f GDPR): when processing is necessary for the purposes of the legitimate interests pursued by our Company, except where such interests are overridden by your interests or fundamental rights and freedoms.
Consent (Article 6 para. 1 point a GDPR): when you have given your consent to the processing of your personal data for one or more specific purposes.
Legal obligation (Article 6 para. 1 point c GDPR): when processing is necessary for compliance with a legal obligation of our Company.
6. RETENTION PERIOD OF PERSONAL DATA
We retain your personal data only for as long as necessary to fulfill the purposes described in this Policy or as required by law:
User account data: For as long as you maintain an active account on our Website and for 12 months after your last activity.
Order and transaction data: For 10 years in accordance with tax and accounting obligations.
Communication data via contact form: For 2 years from the last communication.
Marketing data (newsletter): Until you withdraw your consent.
Browsing data and cookies: Depending on the type of cookie, from one session to 2 years (see “Cookies” section).
After the expiration of the above time periods, your personal data is deleted or anonymized in a secure manner.
7. DISCLOSURE AND TRANSFER OF PERSONAL DATA
7.1 Disclosure to third parties
We may disclose your personal data to the following categories of recipients:
Service providers: we collaborate with third-party companies that provide us with services such as website hosting, database management, payment processing, product shipping, email marketing services, etc.
Professional advisors: accountants, lawyers, auditors, and other advisors who provide us with professional services.
Public authorities: as required by law or in the context of legal proceedings (e.g., judicial authorities, tax authorities).
Corporate successors: in the event of a merger, acquisition, or transfer of all or part of the Company’s assets.
We require all third parties to respect the security of your personal data and to process it in accordance with applicable data protection legislation. We do not allow our service providers to use your personal data for their own purposes and only permit them to process your personal data for specific purposes and in accordance with our instructions.
7.2 International Transfers
Some of the service providers we work with may be located outside the European Economic Area (EEA). Specifically, we may transfer personal data to the following countries/organizations:
United States of America: Google LLC (Analytics services), Amazon Web Services (data hosting), Stripe (payment processing)
United Kingdom: MetaPack (shipping management)
Switzerland: ProtonMail (email services)
In these cases, we ensure that the transfer of your personal data is done in accordance with the GDPR and applicable legal provisions, using appropriate safeguards such as:
Adequacy decisions of the European Commission (e.g., for Switzerland)
Standard contractual clauses approved by the European Commission (for the USA and the United Kingdom)
Binding corporate rules for transfers within a group
EU-US Data Privacy Framework certification (for certain providers in the USA)
For more information about the transfers of your personal data outside the EEA and the safeguards we apply, you can contact us using the contact details provided at the end of this Policy.
8. COOKIES
8.1 What are cookies
Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit our Website. Cookies help us provide a better and more personalized user experience.
8.2 Types of cookies we use
We use the following types of cookies on our Website:
Necessary cookies: these are essential for the operation of the Website and cannot be disabled in our systems. They are usually set only in response to actions you take, such as setting your privacy preferences, logging into your account, or filling out forms. You can set your browser to block these cookies, but some parts of the Website will not work properly.
Preference cookies: allow the Website to remember choices you make (such as username, language, or region you are in) and provide enhanced, more personalized features.
Statistics/analytics cookies: help us understand how visitors interact with our Website by collecting and reporting information anonymously. We use services such as Google Analytics to analyze Website usage data.
Marketing cookies: are used to track visitors across various websites. The purpose is to display advertisements that are relevant and engaging to the individual user and therefore more valuable for publishers and third-party advertisers.
8.3 Control and disabling cookies
Upon your first visit to our Website, you will be asked to accept or reject the use of non-essential cookies via the cookies banner.
You can change your cookie preferences at any time via the “Cookie Settings” link at the bottom of the Website.
Additionally, most browsers allow you to control most cookies through their settings. Learn more about how you can manage cookies at the following links:
Please note that disabling certain cookies may affect the functionality of our Website.
9. SECURITY OF PERSONAL DATA
We take appropriate technical and organizational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include, but are not limited to:
Data encryption where necessary
Regular testing, assessment, and evaluation of the effectiveness of security measures
Limited access to your personal data only by authorized personnel
Training our staff on data protection
Security policies and breach management procedures
However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we make every effort to protect your personal data, we cannot guarantee its absolute security.
10. YOUR RIGHTS
According to the GDPR and applicable data protection legislation, you have the following rights regarding your personal data:
Right of access: you have the right to obtain a copy of your personal data that we maintain and to verify the lawfulness of the processing.
Right to rectification: you have the right to request the correction of inaccurate or incomplete personal data concerning you.
Right to erasure: you have the right to request the deletion of your personal data under certain conditions.
Right to restriction of processing: you have the right to request the restriction of processing of your personal data under certain conditions.
Right to data portability: you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to object: you have the right to object to the processing of your personal data under certain conditions, particularly when the data is processed for direct marketing purposes.
Right to withdraw consent: you have the right to withdraw your consent to the processing of your personal data at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Right to lodge a complaint with the supervisory authority: you have the right to lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr) if you believe that the processing of your personal data violates the provisions of the GDPR or other data protection laws.
To exercise any of the above rights, you can contact us using the contact details provided at the end of this Policy. We will respond to your request within one month of receiving it, unless more time is required due to the complexity of the request, in which case we will inform you accordingly.
11. PROTECTION OF MINORS
Our Website is not directed at individuals under the age of 16, and we do not knowingly collect personal data from minors under the age of 16 without parental or guardian consent.
11.1 Parental/guardian consent
In cases where a minor under the age of 16 wishes to use our services (e.g., to make purchases), the explicit consent of a parent or guardian is required. The consent process includes:
Completion of a special consent form by the parent/guardian
Verification of the parent/guardian’s identity (e.g., through email verification or other method)
Secure recording of consent
Possibility to withdraw consent at any time
When we have received consent from a parent/guardian, we limit the collection and processing of the minor’s personal data to what is absolutely necessary for the provision of our services.
11.2 Special protection measures
We take additional measures to protect minors:
Disabling promotional activities and advertisements directed at minors
Limiting the collection of personal data to the minimum necessary
Additional security checks for minors’ accounts
Procedures for immediate response to parent/guardian requests
If you are a parent or guardian and believe that your minor child has provided us with personal data without your consent, please contact us, and we will take immediate measures to remove this information from our records.
12. CHANGES TO THE PRIVACY POLICY
We reserve the right to modify this Policy periodically to reflect changes in our business practices, legal requirements, or for other operational, legal, or regulatory reasons.
The latest update of the Policy will be indicated at the bottom of the page. We encourage you to visit this Policy regularly to stay informed about any changes.
In the case of material changes to the Policy that affect your rights or the way we process your personal data, we will notify you via the Website and/or via email before the changes take effect.
13. CONTACT
If you have any questions, comments, or concerns about this Policy or how we process your personal data, do not hesitate to contact us:
AXINAR SA
Data Protection Officer (DPO): Anastasia Housmekeridou
Address: VIPA ORAIOKASTROU 57013, Thessaloniki, Greece
Phone: 2310808159
Email: [email protected]
Last updated: 14/05/2025
AUTOMATED DECISION-MAKING AND PROFILING
1. Introduction and Definitions
As part of our commitment to transparency and compliance with the General Data Protection Regulation (GDPR), we provide the following information regarding automated decision-making and profiling on our website.
1.1 Definition of Automated Decision-Making
“Automated decision-making” means the process of making decisions by automated means without human intervention, based on the processing of personal data.
1.2 Definition of Profiling
According to Article 4(4) of the GDPR, “profiling” means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person’s preferences, interests, behavior, location, or movements.
2. Use of Automated Decision-Making and Profiling
2.1 Use Cases
Our company uses the following forms of automated decision-making and profiling:
Content personalization: We analyze users’ preferences and browsing behavior to adapt the content of our website to their interests.
Targeted advertising: We use browsing and interaction data to display relevant advertisements that may interest users.
User behavior analysis: We analyze usage patterns to improve our services and better serve users.
Request evaluation: [If applicable] We use automated systems to evaluate user requests (e.g., applications for specific services, eligibility for offers).
Fraud detection: We use automated systems to detect and prevent fraudulent activity and security breaches.
2.2 Data Used
For the above purposes, we may process the following types of data:
Browsing data (pages visited by the user, time spent, clicks)
Demographic information (such as age, gender, location, if provided)
Purchase history and/or interactions with our services
Preferences declared by the user
Technical details (device, operating system, internet provider)
3. Implications and User Rights
3.1 Implications for Users
The automated decision-making and profiling we conduct:
Affects the content and advertisements that the user sees on our website
May affect the notifications and offers they receive
We ensure that our automated processes:
Do not introduce discrimination
Are fair and transparent
Are based on accurate and up-to-date data
3.2 User Rights
According to the GDPR, you have the following rights regarding automated decision-making and profiling:
Right to information: To receive clear information about the use of automated processes.
Right to object: To object to profiling for direct marketing purposes (Article 21 GDPR).
Right not to be subject: Not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you (Article 22 GDPR).
Right to human intervention: To request human intervention in cases of significant decisions made automatically.
Right to express your opinion: Regarding decisions made automatically.
Right to contest: To contest an automated decision.
4. Exceptions and Legal Basis
In certain cases, we may use automated decision-making, including profiling, when:
It is necessary for entering into or performance of a contract between you and us
It is authorized by European Union or Member State law and appropriate measures have been put in place to safeguard your rights, freedoms, and legitimate interests
It is based on your explicit consent
5. Exercising Rights
To exercise any of the above rights regarding automated decision-making and profiling, you can contact us at the following details:
Email: [email protected]
Phone: 2310808159
We are committed to responding to your request within one (1) month of receiving it. In case of complex or multiple requests, we may need up to three (3) months to respond, but we will inform you accordingly within the first month.
6. Updates to This Policy
This policy regarding automated decision-making and profiling may be updated periodically. In case of material changes, we will notify you via our website or via email, if we have your contact details.
Last updated: 14/05/2025