Shipping Methods
AXINAR S.A. offers a range of shipping options for your products, aiming to meet every customer’s needs. Below you will find the available shipping and collection methods.
Available Shipping Methods
1. Courier Service (ACS Courier)
For parcels up to 25 kg, we work with ACS Courier to deliver your products throughout Greece.
Delivery times: Delivery times are indicative and may vary depending on product availability, delivery area, and other factors. You will be informed of the estimated delivery time upon order confirmation.
Shipping cost: Shipping costs are calculated automatically during the order process and depend on:
– The weight and volume of the product
– The delivery area
– Any special handling requirements (e.g. fragile items)
The exact shipping cost is always shown in the shopping cart before you complete your order.
Note: For certain products, additional charges may apply due to special packaging or transport requirements. In such cases, the additional charges are stated in the product description and/or in the shopping cart.
2. Freight Company for Large Items
Important: For custom fabrications and large products, transport costs may vary significantly based on the specific requirements of the product (weight, dimensions, special handling, etc.). In these cases, we will contact you to inform you of the exact transport cost before your order is finalised.
Delivery time for large items — and in particular for metal structures — cannot be determined precisely, as it depends on various factors such as the complexity of the fabrication, size, weight, delivery area, and freight availability. We will contact you after your order is submitted to provide an estimated delivery time.
For difficult-to-access areas (e.g. islands, mountainous regions) or special circumstances, transport costs are agreed on a case-by-case basis.
For delivery inside a building or to an upper floor, an additional charge may apply and must be arranged in advance.
Standard delivery is made to the building entrance or kerbside.
Important note: The charges above apply exclusively to online orders placed through the e-shop. For any other type of transport (such as shipments without an order, collections, installation projects, etc.), you must contact us directly, as we operate under the commercial term Ex Works (EXW) and transport arrangements are made on a case-by-case basis.
Base charge: €30 — applies to deliveries within Greece to the nearest city, specifically for purchases made through our online store (e-shop).
For parcels over 25 kg, or for bulky products and metal structures, shipment is carried out by a specialist freight company.
3. Collection from Our Premises
You have the option to collect your order free of charge from our company’s premises.
Collection address: ViPa Oraiokastrou 57013, Thessaloniki
Collection hours:
Monday – Friday: 08:00 – 15:00
Saturday & Sunday: Closed
Collection procedure:
– You will receive an email or telephone notification when your order is ready for collection.
– Please bring your order confirmation and a form of ID upon collection.
– If a third party is collecting on your behalf, a written authorisation is required.
Preparation time for collection:
– For products held in stock: you will be informed of availability upon order confirmation.
– For custom fabrications and large-scale metal structures: preparation time depends on various factors such as complexity, dimensions, and production workload. We will contact you to provide an estimate.
Special Cases
Delivery to Islands and Remote Areas
For deliveries to islands and remote areas, additional charges and longer delivery times may apply. The final cost is displayed during the checkout process or we will inform you by telephone after your order is submitted.
Delivery of Large Structures
For large-scale metal structures or items with special requirements, transport costs and delivery methods are determined on a case-by-case basis. We will contact you to agree on the best delivery method and associated costs.
International Shipping
For international shipments, please contact us before placing your order. Costs and available shipping methods vary by country and product type.
Order Tracking
For courier shipments, you will receive an email with a tracking number as soon as your order has been dispatched. You can track the status of your order via the link provided.
For freight company shipments, we will keep you updated on the progress of your delivery by email or telephone.
Liability for Damage During Transport
1.1 Allocation of Liability
Under the Ex Works term, liability for damage during transport is allocated as follows:
The Company is responsible for:
– Appropriate packaging of products for transport
– The condition of products up to the moment of handover at our premises
– Providing the necessary documents to verify the condition of products upon collection
The buyer is responsible for:
– Inspecting the products before collection
– Loading the products onto the means of transport
– Transporting the products from our premises to their destination
– Export and import customs clearance (where required)
– All transport costs and risks
– Insurance of the products during transport
1.2 Transfer of Risk
Under the Ex Works term:
– Risk transfers from the Company to the buyer at the moment the products are placed at the buyer’s disposal at our premises.
– From that point onwards, all damage that may occur during loading, transport, unloading, or storage is borne solely by the buyer.
– The Company bears no responsibility for damage arising after handover of the products at our premises.
2. Damage Reporting Procedure
2.1 Inspection Upon Collection
We recommend that the buyer or their representative carefully inspect the condition of the products before collecting them from our premises:
– Inspect the packaging for visible damage
– Spot-check products for any defects
– Confirm that the quantity and types of products match the accompanying documentation
2.2 Immediate Reporting of Damage at Our Premises
If the buyer identifies any damage or defects upon collection from our premises:
– The Company’s delivery representative must be informed immediately.
– The damage must be recorded in detail in a damage report signed by both parties.
– If confirmed that the damage existed prior to handover, the Company will arrange replacement or compensation in accordance with our product warranty terms.
2.3 Damage During Transport
For damage arising after collection from our premises:
– The buyer must contact the carrier and the insurance company they have chosen immediately.
– It is recommended to document and photograph all damage upon delivery to the final destination, in the presence of the carrier.
– The Company can, upon request, provide supporting documents confirming the condition of the products at the time of original handover.
2.4 Reporting Deadlines
– For visible damage upon collection from our premises: immediate reporting before the products are removed.
– For hidden damage discovered after collection: the buyer must follow the terms of the insurance cover they have taken out.
3. Recommendations for Buyers
Under the Ex Works term and to best protect your interests, we recommend:
Transport insurance: take out appropriate all-risks transport insurance from the moment of collection until delivery to the final destination.
Expert inspection: engage specialist inspectors for large or high-value orders.
Reliable carrier: choose experienced and reliable carriers with expertise in the type of products you are purchasing.
Documentation: maintain detailed records and photographs of the condition of products at every stage of transport.
4. Contact
For any questions regarding shipping methods or for special arrangements, please contact our customer service team:
Telephone: +30 2310808159
Email: sales@axinar.com
5. Legal Validity
These terms regarding liability for damage during transport form an integral part of the Company’s general terms of sale and are governed by Greek law and the internationally recognised Incoterms® 2020 rules of the International Chamber of Commerce.
Last updated: 14/05/2025
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Procedure for Uncollected Parcels
1. Introduction
As part of our commitment to efficient service, we set out below the procedure that applies in the event of non-delivery or return of dispatched products.
2. Cases of Non-Delivery
As all our orders are prepaid, non-delivery cases are rare, but may arise in the following circumstances:
– Absence of the recipient at the time of delivery attempt
– Incorrect or incomplete shipping details
– Refusal to accept delivery due to visible damage to the packaging
– Inability to deliver due to access restrictions at the address
– Return by customs authorities (for international shipments)
3. Notification Procedure
3.1 Customer Notification
In the event of a failed delivery:
– The courier or freight company will attempt to contact the recipient in accordance with their standard procedures.
– Our Company will be informed by the carrier and will contact the customer by email and/or telephone within 1–2 working days.
– The customer will be informed of the status of their order and the available options.
3.2 Contact Details
If you have not received your order or know in advance that you will be unavailable for delivery, please contact us immediately:
Email: sales@axinar.com
Telephone: +30 2310808159
4. Re-shipment
4.1 Scheduling a New Delivery Attempt
In the event of a failed delivery due to the absence of the recipient:
– We will work with the carrier to schedule a new delivery attempt.
– The customer may request delivery to an alternative address within the same city, provided they notify us in good time.
– For certain areas, collection from a local depot of the carrier may be possible.
4.2 Correction of Shipping Details
In the event of incorrect shipping details:
– The customer is asked to provide the correct details as soon as possible.
– Our Company will forward the updated details to the carrier.
– A minor delay in delivery may result from the amendment.
5. Return of Products to Our Company
5.1 Handling Returned Products
In the event that a parcel is returned to our Company:
– We will notify the customer by email within 2 working days of receiving the returned parcel.
– We will inspect the parcel to assess the condition of the products.
– We will discuss the available options with the customer:
– Re-shipment of the parcel (see section 5.2)
– Cancellation of the order and refund (see section 5.3)
– Replacement with other products of equal value
5.2 Re-shipment
If the customer opts for re-shipment:
– For returns due to the absence of the recipient or incorrect shipping details, additional shipping charges may apply.
– For international shipments returned due to customs issues, additional documentation or clarification may be required before re-shipment.
5.3 Refund
If the customer opts to cancel the order following the return of the parcel:
– The refund will be processed to the original payment method within 14 days.
– The refunded amount may not include the original shipping costs, particularly where the non-delivery was due to the customer’s fault.
– For made-to-order or personalised products, the possibility of a refund may be limited and will be assessed on a case-by-case basis.
6. Storage of Uncollected Products
Products returned to our premises are held for a period of up to 30 days, during which time the customer must decide on one of the options set out in section 5.1.
If the customer fails to contact us within this period despite our attempts to reach them, the Company reserves the right to manage the products at its own discretion, without further obligation to the customer.
7. Tips for Avoiding Delivery Problems
To avoid issues with the delivery of your products, we recommend:
Accurate details: provide accurate and complete shipping information when placing your order.
Alternative address: if you know you will not be available at your primary address, please provide an alternative delivery address (e.g. your workplace).
Contact details: provide a mobile number and an email address that you check regularly.
Delivery instructions: include any special delivery instructions when submitting your order (e.g. entry phone code, available hours).
8. Contact
For any questions regarding delivery or non-receipt of your products, please do not hesitate to contact our customer service team:
Email: sales@axinar.com
Telephone: +30 2310808159
Business hours: Monday to Friday, 08:00 – 15:00
Last updated: 14/05/2025