Shipping Methods
SHIPPING METHODS
AXINAR SA offers various shipping options for your products, aiming to meet the needs of every customer. Below you will find the available shipping and pickup methods.
Available Shipping Methods
1. Shipping via Courier (ACS Courier)
For parcels up to 25 kg, we partner with ACS Courier to ship your products throughout Greece.
Delivery time: Delivery times are indicative and may vary depending on product availability, delivery area and other factors. You will be informed of the estimated delivery time upon confirmation of your order.
Shipping cost: The shipping cost is calculated automatically during the order process and depends on:
The weight and volume of the product
The delivery area
Any special handling requirements (e.g. fragile products)
The exact shipping cost is always displayed in the shopping cart before you complete your order.
Note: For some products, additional charges may apply due to special packaging or transport requirements. In such cases, the additional charges are stated in the product description and/or in the shopping cart.
2. Freight Carrier for Large Parcels
Important: For custom builds and large products, the transport cost may differ significantly depending on the special requirements of the product (weight, dimensions, special handling, etc.). In such cases, we will contact you to inform you of the exact transport cost before your order is finalised.
The delivery time for large parcels and especially for metal constructions cannot be precisely determined, as it depends on various factors such as the complexity of the build, size, weight, delivery area and availability of the carrier. We will contact you after you submit your order to provide you with an estimated delivery time.
For hard-to-access areas (e.g. islands, mountain areas) or special cases, the transport cost is set by mutual agreement.
For in-home or above-ground-floor delivery, an additional charge may apply and prior arrangement is required.
Delivery is made to the entrance of the building or to the pavement.
**Important clarification:** The above charges apply exclusively to online orders placed through the e-shop. For any other transport (such as shipments without an order, pickups, installation projects, etc.), it is necessary to contact the company, as we operate under the trade term Ex Works (EXW) and transport arrangements are made on a case-by-case basis.
Base charge: €30 – applies to deliveries within Greece to the nearest city, and specifically to purchases made through our online store (e-shop).
For parcels over 25 kg or for bulky products and metal constructions, shipping is carried out by a specialised freight company.
3. Pickup from the Store
You have the option to collect your order free of charge from our company premises.
Pickup address: VIPA ORAIOKASTROU 57013 THESSALONIKI
Pickup hours: Monday – Friday: 08:00 – 15:00
Saturday & Sunday: Closed
Pickup procedure:
You will receive an email or phone notification when your order is ready for pickup.
When collecting, please bring your order confirmation and ID.
If collection is made by a third party, an authorisation is required.
Preparation time for pickup:
For products in stock: You will be informed of availability upon confirmation of your order.
For custom builds and large-dimension metal constructions: Preparation time depends on various factors, such as the complexity of the build, dimensions and production workload. We will contact you to provide an estimate.
Special Cases
Shipping to Islands and Remote Areas
For shipments to islands and remote areas, additional charges and longer delivery times may apply. The final cost is displayed during the checkout process, or we will inform you by phone after you submit your order.
Shipping of Large Constructions
For large-dimension metal constructions or those with special requirements, the transport cost and shipping method are determined on a case-by-case basis. We will contact you to agree on the best delivery method and the related cost.
International Shipping
For international shipments, please contact us before submitting your order. The cost and available shipping methods vary by country and product type.
Order Tracking
For shipments via Courier, you will receive an email with the tracking number as soon as your order is dispatched. You can track the status of your order via the link sent to you.
For shipments by freight carrier, we will keep you informed about the progress of the delivery by email or phone.
Liability for Damage During Transport
1.1 Allocation of Liability
Based on the “Ex Works” term, the allocation of liability for damage during transport is as follows:
Our company is responsible for:
The appropriate packaging of products for transport
The good condition of the products up to the moment of delivery at our premises
Providing the necessary documents for inspection of the condition of the products at pickup
The buyer is responsible for:
Inspecting the products before collection
Loading the products onto the means of transport
Transporting the products from our premises to their destination
Customs clearance for export and import (where required)
All costs and risks of transport
Insurance of the products during transport
1.2 Transfer of Risk
Based on the “Ex Works” term:
Risk is transferred from our company to the buyer at the moment the products are placed at the buyer’s disposal at our premises.
From that point onwards, all damages that may occur during loading, transport, unloading or storage are borne exclusively by the buyer.
Our company bears no liability for damages occurring after delivery of the products at our premises.
2. Damage Reporting Procedure
2.1 Inspection at Pickup
We recommend that the buyer or their representative carefully inspect the condition of the products before collecting them from our premises. In particular:
Inspect the packaging for external damage
Sample-check the products for any defects
Confirm that the quantity and types of products match those stated in the documents
2.2 Immediate Damage Reporting at Our Premises
If the buyer identifies any damage or defects in the products upon collection from our premises:
They must immediately notify the delivery officer of our company.
The damage must be recorded in detail in a damage report signed by both parties.
If it is confirmed that the damage existed before delivery, our company will proceed with replacement or compensation in accordance with the warranty terms of our products.
2.3 Damage During Transport
For damage occurring after collection of the products from our premises:
The buyer must immediately contact the carrier and the insurance company they have chosen.
It is recommended to record and photograph the damage upon delivery at the final destination, in the presence of the carrier.
Our company may, upon request, provide supporting documents proving the condition of the products at the initial delivery at our premises.
2.4 Reporting Timeframes
For visible damage upon collection from our premises: Immediate reporting before the products are removed.
For hidden damage identified after pickup: The buyer must follow the terms of the insurance coverage they have chosen.
3. Recommendations to Buyers
Based on the “Ex Works” term and for better protection of your interests, we recommend:
Transport Insurance: Take out appropriate transport insurance that covers all risks from the moment of pickup until delivery at the final destination.
Inspection by Specialists: Assign product inspection to specialised inspectors, especially for large or valuable orders.
Choice of Reliable Carrier: Choose experienced and reliable carriers specialised in the type of products you are purchasing.
Documentation: Keep detailed records and photographs of the condition of the products at each stage of transport.
4. Contact
For any questions regarding shipping methods or for special arrangements, please contact our customer service department:
Phone: 2310808159
Email: sales@axinar.com
5. Legal Validity
These terms regarding liability for damage during transport form an integral part of our company’s general sales terms and are governed by Greek law and the internationally recognised Incoterms® 2020 terms of the International Chamber of Commerce.
Last updated: 14/05/2025
PROCEDURE FOR UNCOLLECTED PARCELS
1. Introduction
As part of our commitment to effective service, we describe below the procedure followed in the event of non-collection or return of shipped products.
2. Cases of Non-Collection of Products
As all our orders are prepaid, cases of non-collection are rare, but they can arise in the following cases:
Absence of the recipient during the delivery attempt
Incorrect or incomplete shipping details
Refusal of acceptance due to visible damage to the packaging
Inability to deliver due to access restrictions at the address
Return by customs authorities (for international shipments)
3. Notification Procedure
3.1 Customer Notification
In the event that a parcel cannot be delivered:
The partner courier will attempt to contact the recipient in accordance with its practices.
Our company will be informed by the carrier and will contact the customer by email and/or phone within 1-2 business days.
The customer will be informed about the status of their order and the available options.
3.2 Contact Details
In the event that you do not receive your order or if you know in advance that you will not be available for collection, please contact us immediately:
Email: sales@axinar.com
Phone: 2310808159
4. Reshipment
4.1 Scheduling a New Delivery
In the event of a failed delivery due to absence of the recipient:
We will work with the courier to schedule a new delivery attempt.
The customer may request delivery to an alternative address within the same city, provided they inform us in time.
For certain areas, there is the option to collect from the courier’s shop/agency.
4.2 Correction of Shipping Details
In the event of incorrect shipping details:
The customer is requested to provide the correct details as soon as possible.
Our company will forward the new details to the courier.
A small delivery delay may occur due to the change.
5. Return of Products to Our Company
5.1 Handling of Returned Products
In the event that a parcel is returned to our company:
We will notify the customer by email within 2 business days from receipt of the returned parcel.
We will inspect the parcel to determine the condition of the products.
We will discuss with the customer the available options:
Reshipment of the parcel (see section 5.2)
Cancellation of the order and refund (see section 5.3)
Replacement with other products of equal value
5.2 Reshipment
In the event that the customer chooses reshipment:
For returns due to absence of the recipient or incorrect details, our company may charge additional shipping fees.
For international shipments returned due to customs issues, additional documents or clarifications may be required before reshipment.
5.3 Refund
If the customer chooses to cancel the order after the return of the parcel:
The refund will be made to the original payment method within 14 days.
The refunded amount may not include the original shipping costs, in particular if the non-collection is due to the customer’s fault.
For products manufactured to order or personalised, the possibility of a refund may be limited and will be assessed on a case-by-case basis.
6. Storage of Uncollected Products
Products returned to our premises are kept for a period of up to 30 days, during which the customer must decide on the options listed in section 5.1.
If the customer does not contact us within this period despite our communication efforts, the company reserves the right to manage the products at its discretion, with no further obligation to the customer.
7. Recommendations to Avoid Delivery Problems
To avoid problems during the delivery of products, we suggest:
Accurate details: Provide accurate and complete shipping details when placing the order.
Alternative address: If you know that you will not be available at the main address, please indicate an alternative delivery address (e.g. workplace).
Contact details: Provide a mobile phone number and an email address you use regularly.
Delivery instructions: Include any special delivery instructions when placing the order (e.g. intercom code, hours of availability).
8. Contact
For any questions regarding the delivery or non-collection of our products, please do not hesitate to contact our customer service department:
Email: sales@axinar.com
Phone: 2310808159
Operating hours: Monday to Friday 08:00 – 15:00
Last updated: 14/05/2025
