Terms of Use

1. Introduction

Welcome to the website of AXINAR S.A. (hereinafter the “Company”, “we”, “us”). Our Company operates in the field of metal fabrication and manufacturing, including photovoltaic mounting systems, pellet and wood-fired boilers, and various metal structures up to 1 tonne in weight and up to 3 metres in length. We also manufacture automation systems such as thermostats, SolBox units, and micro-automation devices for photovoltaic applications.

These Terms of Use (hereinafter “Terms”) govern the use of our website at www.axinar.com (hereinafter “Website”) and the online store (e-shop) hosted therein. Please read these Terms carefully before using our Website.

By using our Website, you fully and unconditionally accept these Terms. If you do not agree with any of these Terms, please do not use our Website.

2. Definitions

“Content”: refers to all content on the Website, including texts, images, videos, software, graphics, designs, and any other material displayed or made available through the Website.

“User”: any natural or legal person who visits, browses, or uses the Website in any way.

“Account”: the registration and creation of a user profile on the Website for the purpose of making purchases or other transactions.

“Products”: all goods available for sale through the Website.

“Services”: any services offered through the Website, including custom fulfilment services.

3. User Registration

3.1 Account Creation

To make purchases through our Website, you are required to create an Account. Upon registration, you must provide accurate, complete, and up-to-date information. You are solely responsible for maintaining the confidentiality of your password and for all activities carried out through your Account.

3.2 Age Restrictions

Account creation and purchases are permitted only to individuals aged 18 or over, or to minors who have the explicit consent of their parents or guardians.

3.3 Account Suspension and Termination

We reserve the right to suspend or terminate your Account at our sole discretion, without prior notice, if we determine that these Terms have been violated or that any suspicious activity has taken place.

4. Purchases and Payments

4.1 Products and Prices

All information regarding Products, including descriptions, specifications, and prices, is provided with the greatest possible accuracy. However, we do not guarantee absolute accuracy and reserve the right to correct any errors.

Product prices are quoted in Euros (€) and include VAT unless otherwise stated. Shipping costs are calculated and displayed separately prior to order completion.

4.2 Order Process

To complete an order, follow the steps on the Website: select your Products, add them to the shopping cart, and complete all required order and delivery information.

Submitting an order constitutes an offer to purchase. Your order is considered accepted only when we send you an email confirmation.

4.3 Payment Methods

The available payment methods and details regarding payment procedures are described in a separate document entitled “Payment Methods”, available on our Website. The information in that document forms an integral part of these Terms.

4.4 Shipping and Delivery

Delivery times vary significantly depending on the type of product. For products held in stock, we endeavour to dispatch within 1–3 working days. For custom-made products or large metal structures, delivery time depends on complexity, dimensions, weight, materials, production workload, and raw material availability, and cannot be determined in advance.

For each order we will contact you and provide an estimated delivery time. This estimate is indicative; deviations may occur due to unforeseen circumstances. In the event of a significant delay, we will notify you promptly and provide a revised completion date.

4.5 Order Cancellation

You may cancel your order within 24 hours of submission, provided that shipping or production (for custom products) has not yet commenced.

4.6 Resale Prohibition

Products available through our Website are intended exclusively for use by the purchaser or as a gift to a third party, and not for commercial resale. Specifically:

– General prohibition: Purchasing products with the intent to resell, distribute, or use commercially without the prior written consent of the Company is strictly prohibited.
– Custom-made products: Resale or commercial exploitation of custom-made products is strictly forbidden. These products are designed and manufactured exclusively for the specific customer.
– Intellectual property: Designs, specifications, and technical details of our products — especially custom orders — constitute intellectual property of the Company and are protected by applicable law.
– Commercial partnerships: Businesses interested in reselling our products must enter into a separate written distribution or agency agreement. Contact sales@axinar.com for information.
– Consequences of breach: Violation may result in immediate termination of the business relationship, cancellation of orders, rejection of future purchases, and legal action.
– Purchase monitoring: The Company reserves the right to monitor unusual purchasing patterns and restrict or refuse suspected resale orders at its sole discretion.

This resale prohibition is intended to safeguard the quality and reputation of our products, protect our intellectual property, and maintain the integrity of our distribution network.

5. Right of Withdrawal

5.1 General Information on Right of Withdrawal

In accordance with Greek law and Directive 2011/83/EU on consumer rights, you have the right to withdraw from the sales contract within 14 calendar days of receiving the Products, without stating reasons and without penalty.

The withdrawal period expires 14 calendar days from the day on which you, or a third party other than the carrier indicated by you, take physical possession of the products.

5.2 Exceptions to the Right of Withdrawal

The right of withdrawal does not apply in the following cases:

– Products manufactured according to the consumer’s specifications or clearly personalised (custom-made products)
– Products that have been used and whose value has been diminished as a result
– Products that have been damaged after receipt
– Products that cannot be returned for hygiene or health protection reasons where the seal has been removed
– Products that, by their nature, are inseparably mixed with other items after delivery
– Sealed products not suitable for return due to health or hygiene reasons whose seal has been broken after delivery

5.3 Procedure for Exercising the Right of Withdrawal

To exercise the right of withdrawal, notify us by a clear statement before the 14-day deadline expires. You may use the model withdrawal form attached to these Terms, but this is not mandatory.

The withdrawal notice may be sent by one of the following methods:

– By email: e-commerce@axinar.com — Subject: “Withdrawal from sales contract”
– By post: AXINAR S.A., ViPa Oraiokastrou 57013, Thessaloniki, Greece
– Via contact form: On our website under “Contact”, selecting “Withdrawal” as the subject

5.4 Consequences of Withdrawal

If you withdraw, we will reimburse all payments received, including standard delivery costs (excluding supplementary costs from your choice of a more expensive delivery method), without undue delay and within 14 days of being informed of your decision. Reimbursement will use the same payment method as the original transaction, at no charge to you.

We may withhold reimbursement until we have received the products back or until you supply proof of having returned them, whichever is the earliest.

5.5 Return of Products

Return products without undue delay and within 14 days of notifying us of your withdrawal. Products must be returned to the following address:

AXINAR S.A.
ViPa Oraiokastrou 57013
Thessaloniki, Greece
Attn: Returns Department
Tel: +30 2310808159

5.6 Cost of Return

The direct cost of returning products is borne by you. For bulky items or metal structures that cannot be returned by standard post, the estimated maximum return cost is approximately equal to the original shipping cost. Contact us for a specific estimate.

5.7 Condition of Returned Products

You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the products. Returned products must:

– Be in excellent condition
– Be in their original packaging, where possible
– Include all accessories and documents from the original delivery
– Not have been used beyond what is strictly necessary to establish their nature and characteristics

5.8 Model Withdrawal Form

In accordance with Directive 2011/83/EU, a standard model withdrawal form is attached to these Terms as “Annex A – Model Withdrawal Form”. Its use is not mandatory. It is also available for download in the “Returns & Withdrawal” section of our website.

5.9 Acknowledgement of Withdrawal

Upon receipt of your withdrawal notice, we will send you a confirmation without delay on a durable medium (e.g. by email).

5.10 Progress Updates on Withdrawal

After receiving and inspecting the returned products, we will inform you of the acceptance of the withdrawal and the commencement of the refund process, or of any issues that may affect the refund amount.

The inspection of returned products and the processing of the refund is typically completed within 7 working days of the Company’s receipt of the products.

5A. Special Policy for Custom-Made Products

5A.1 Definition of Custom-Made Products

For the purposes of these Terms, “Custom-Made Products” means products designed, configured, or manufactured specifically to the customer’s specifications or clearly personalised to the customer’s individual needs. These include, without limitation:

– Metal structures of special dimensions or specifications
– Photovoltaic systems with special configuration or adaptation
– Pellet and wood-fired boilers modified to customer requirements
– Automation systems with special specifications or functions
– Any other product adapted to specific customer instructions that does not form part of the Company’s standard production

5A.2 Exclusion from the Right of Withdrawal

5A.2.1 Legal Framework

Pursuant to Article 16(c) of Directive 2011/83/EU and corresponding Greek legislation (Law 2251/1994 as amended), the 14-day right of withdrawal does NOT apply to: “contracts for the supply of goods made to the consumer’s specifications or clearly personalised.”

5A.2.2 Express Exclusion of Custom-Made Products

On the basis of the above legal framework, it is expressly stated that for Custom-Made Products produced upon customer order, the right of withdrawal does not apply, because:

– Products are manufactured specifically for the individual customer based on their specifications and requirements
– They are not standardised products that could be sold to other customers without significant loss of value
– The production process commences immediately after order confirmation and payment of the applicable deposit
– The Company invests significant resources (materials, labour, design) specifically for each Custom-Made Product

5A.3 Order Process for Custom-Made Products

5A.3.1 Confirmation of Exclusion from Right of Withdrawal

Prior to the customer’s final commitment, the Company:

– Clearly informs the customer that the right of withdrawal does not apply to their order
– Requests the customer’s express confirmation that they have acknowledged and accept the loss of the right of withdrawal
– Provides the customer with a copy of the order confirmation stating the exclusion

5A.3.2 Quotation and Specification Approval

For each Custom-Made Product, the Company:

– Sends the customer a detailed quotation with specifications, features, dimensions, and technical details
– Requests the customer’s written approval of the specifications and designs
– Commences production only after approval and payment of the required deposit

5A.4 Limited Right of Order Cancellation

5A.4.1 Cancellation Prior to Commencement of Production

The customer may cancel the order within 24 hours of confirmation, provided the Company has not yet commenced production or procurement of special materials. In this case, the deposit is refunded in full, retaining only any transaction fees associated with the original payment.

5A.4.2 Cancellation After Commencement of Production

After production or procurement of special materials has commenced:

– Cancellation is not possible unless the Company expressly agrees
– If the Company accepts the cancellation, it may retain all or part of the deposit depending on the stage of production and costs already incurred
– The amount retained corresponds to actual costs incurred (materials, labour, design) and does not constitute a penalty

5A.5 Non-Conformity with Specifications

5A.5.1 Inspection Upon Receipt

Upon receipt, the customer must immediately verify that the Custom-Made Product conforms to the agreed specifications and approved designs.

5A.5.2 Right of Rejection

If the product presents material deviations from the agreed and approved specifications, the customer retains the right to:

– Reject delivery and request correction or replacement so that the product conforms to the agreed specifications
– Accept the product at a reduced price, by agreement with the Company
– If conformity is impossible and no price reduction is agreed, cancel the order and receive a full refund

5A.5.3 Non-Material Deviations

Minor deviations that do not affect the functionality, safety, or overall appearance of the product are not considered material and do not confer a right of rejection. Such minor deviations may include:

– Minor variations in the shade or texture of material
– Small dimensional differences within permitted industrial tolerances (generally ±2mm)
– Differences arising from the handcrafted nature of certain processes

5A.6 Warranty for Custom-Made Products

Notwithstanding the exclusion from the right of withdrawal, all Custom-Made Products are covered by the standard performance warranty applicable to the equivalent standard products, in accordance with Section 6 of these Terms.

6. Returns and Warranties

6.1 Returns

You may return Products in the event of a defect or non-conformity with description within 30 days of receipt. Please contact us for instructions. Return costs are borne by the Company only in the case of a defective product; otherwise they are borne by the customer.

6.2 Warranties

Our Products are covered by the statutory warranties under Greek and European law. In addition, we provide additional commercial warranties for certain products, details of which are stated in the product description or the warranty document accompanying the product.

6.3 Protection Against Warranty Abuse

The Company is committed to providing high-quality products and after-sales service. This section clarifies what constitutes abuse of our warranty policy and the measures applied in such cases.

6.3.1 Cases Constituting Warranty Abuse

As cases of abusive warranty claims we consider, by way of example and not limitation:

a) Deliberate Damage
– Any intentional infliction of damage with the aim of obtaining a replacement under warranty
– Mechanical stress significantly exceeding normal use and product specifications
– Use of tools or methods aimed at causing controlled damage resembling a manufacturing defect

b) False or Misleading Statements
– Providing false information about how damage occurred
– Concealing material information relating to the cause of the damage
– False statements about the purchase date or period of use
– Presenting a used product as new

c) Breach of Usage Specifications
– Using the product in a manner that expressly contradicts the user manual and manufacturer specifications
– Installing or operating the product in an environment incompatible with its specifications (e.g. inappropriate temperatures, humidity, dust)
– Using the product for purposes expressly stated as impermissible

d) Unauthorised Modifications or Repairs
– Modifying the product without the Company’s written approval
– Repair or attempted repair by unauthorised personnel
– Removal or breach of security seals or markings indicating unauthorised intervention
– Use of non-approved spare parts or consumables that damage the product

e) Claims Outside Warranty Coverage
– Claiming compensation for damage not covered by the warranty terms
– Invoking the warranty for a product whose warranty period has expired, with falsified proof of purchase
– Repeated unsubstantiated claims for the same or different products

f) Abuse of the DOA (Dead On Arrival) Process
– Claiming the product was defective on arrival when it has in fact been used
– Tampering with the packaging or product to make it appear as delivered in that condition
– Attempting to return a different product from the one purchased, claiming a wrong item was delivered

g) Systematic Abuse
– A pattern of repeated returns or warranty claims indicating bad faith
– Coordinated efforts by groups to exploit the warranty policy
– Use of multiple accounts or identities to conceal repeated claims

6.3.2 Investigation Procedure

In cases of suspected warranty abuse, the Company follows a strict and fair investigation process:

– Technical inspection: Detailed examination by specialist staff to determine the actual cause of the defect.
– Request for additional evidence: The customer may be asked to provide supporting information or proof.
– Cross-checking: Review of the customer’s purchase and warranty claim history.
– External expertise: In disputed cases, independent expert opinion from an approved third party may be sought.
– Customer notification: Detailed notification to the customer of the findings and final decision.

6.3.3 Consequences of Warranty Abuse

Where warranty abuse is established, the Company reserves the right to:

– Rejection of the claim: Refusal to cover the specific claim under warranty.
– Inspection fee: Imposition of a reasonable charge for the diagnostic process performed.
– Warranty cancellation: Partial or full cancellation of the remaining warranty period for the specific product.
– Refusal of future transactions: In cases of serious or repeated abuse, refusal of future transactions with the specific customer.
– Legal action: In cases of attempted fraud or systematic abuse, legal action to protect the Company’s interests.

6.3.4 Right of Appeal

If the customer disagrees with the Company’s decision, they may submit a written, reasoned appeal within 10 days of receiving notification. The appeal will be reviewed by a senior level of the Company or, where necessary, by an independent expert.

6.3.5 Good-Faith Treatment of Legitimate Claims

All legitimate, good-faith warranty claims will be reviewed with care and addressed in accordance with the warranty terms and applicable law. The purpose of this policy is solely to protect against abusive and bad-faith conduct, not to restrict consumers’ legitimate rights.

7. Intellectual Property and Trademarks

7.1 Website Intellectual Property

All Content on the Website — including trademarks, logos, texts, graphics, images, photographs, designs, videos, and software — is the intellectual property of the Company or its licensors and is protected by Greek, European, and international law. Reproduction, distribution, modification, or commercial exploitation without prior written consent is strictly prohibited.

7.2 Intellectual Property in Products and Fabrications

7.2.1 Designs and Technical Specifications

All designs, technical specifications, manufacturing details, methods, and production processes — particularly for custom-made fabrications — are the exclusive intellectual property of the Company. Specifically:

– Product and component designs, whether displayed on the Website or provided to the customer in any manner, remain the exclusive property of the Company
– Technical specifications, detailed dimensions, characteristics, and manufacturing methods constitute confidential information and intellectual property of the Company
– Designs created for custom orders, although incorporating the customer’s requirements, remain the Company’s intellectual property unless otherwise agreed in a specific written agreement

7.2.2 Know-How and Innovations

The Company’s know-how, innovative solutions, manufacturing methods, and special techniques are protected by: intellectual property laws; trade secret laws; confidentiality agreements; and unfair competition provisions. Customers undertake not to disclose or use this know-how for any purpose other than the intended use of the products purchased.

7.2.3 Patents and Industrial Designs

The Company holds various patents, industrial designs, and other industrial property rights relating to its products, including photovoltaic mounting systems, pellet and wood-fired boilers, and automation systems. These rights are registered with the Industrial Property Organisation (OBI) and/or corresponding European and international organisations. Unauthorised copying, reproduction, or exploitation is subject to criminal and civil prosecution.

7.3 Customer Usage Rights

7.3.1 Scope of Licence

Purchase of a product grants only the right to use that specific product for its intended purpose — not any intellectual property rights over its design, manufacture, or technology. For custom-made products, the Company retains all IP rights in the design, manufacturing methods, and technical solutions developed, unless otherwise agreed in writing.

7.3.2 Restrictions

The customer is not permitted to:

– Copy, reproduce, or manufacture copies of our products
– Modify products without our written consent
– Conduct reverse engineering of our products
– Use products as templates for developing similar products
– Remove or alter any IP markings, labels, or indications relating to intellectual property rights
– Transfer or assign to third parties any technical designs, specifications, or other material provided to them

7.4 Customer Contribution to Design

In cases where the customer contributes ideas, designs, or specifications to a custom product:

– If such contributions concern adaptation of existing Company designs and technologies, IP rights remain with the Company
– If the customer provides original designs constituting their own intellectual property, rights in those specific contributions remain with the customer unless otherwise agreed
– In all cases, the Company retains rights over the know-how and methods used to implement any custom-made fabrication

7.5 Reporting Infringements

If you become aware of any violation of the Company’s intellectual property rights — such as unauthorised copying of our products, reproduction of designs, or illegal use of trademarks — please notify us immediately by email at anastasia@axinar.com or by telephone at +30 2310808159.

7.6 Sanctions for Violations

The Company will take all necessary legal action to protect its rights, including:

– Civil claims for damages
– Applications for injunctive relief
– Criminal prosecution in cases of intellectual property infringement
– Complaints to competent regulatory authorities

8. Personal Data Protection

The collection and processing of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms and is available in the Privacy Policy section of the Website.

By using our Website, you consent to the collection and processing of your personal data in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR) of the European Union.

9. Limitation of Liability

9.1 Website Downtime

The Company makes every reasonable effort to ensure the continuous and uninterrupted operation of the Website. However, we do not guarantee that the Website will be available at all times without interruptions, delays, or defects. We reserve the right to suspend the Website temporarily for maintenance, upgrade, or repair purposes without prior notice.

9.2 Accuracy of Information

Although we make every effort to ensure the accuracy of the information provided on the Website, we cannot guarantee the completeness, accuracy, or currency of such information.

9.3 Limitation of Compensation

To the maximum extent permitted by applicable law, the Company is not liable for any direct, indirect, incidental, special, or consequential damage arising from the use or inability to use the Website or the Products purchased through it.

In any event, the Company’s total liability to the User for any claim relating to the use of the Website or the purchase of Products shall not exceed the amount paid by the User for the specific Product.

9.4 Limitation of Liability for Third-Party Content

Our Website may contain links to third-party websites or incorporate third-party content. In this regard:

– Links to third-party websites are provided for convenience and information only. We do not control, endorse, or adopt their content, policies, or practices
– We bear no responsibility for the accuracy, completeness, suitability, or legality of third-party content
– We do not guarantee that third-party websites are safe or free from viruses or malware
– Any transaction with third parties via links on our Website takes place solely between you and that third party
– We reserve the right to remove third-party links at any time without notice
– We recommend reading the terms and privacy policies of any third-party website before use
– If you discover problematic or illegal content on a link from our Website, please notify us immediately

10. Changes to the Terms of Use

We reserve the right to modify, revise, or update these Terms at our sole discretion and without prior notice. Changes take effect from the time they are published on the Website.

Continued use of the Website after publication of amended Terms constitutes acceptance of the changes. We recommend checking the Terms regularly for any updates.

11. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with Greek law. Any dispute arising from or in connection with these Terms is subject to the exclusive jurisdiction of the courts of Thessaloniki.

11.1 Governing Law

These Terms are governed by Greek law. For users within the European Union, they additionally retain the mandatory rights afforded by the legislation of their country of residence.

11.2 Jurisdiction

Any dispute is subject to the exclusive jurisdiction of the courts of Thessaloniki, subject to any mandatory provisions granting alternative jurisdiction to consumers in other EU Member States.

11.3 Dispute Resolution and Arbitration

11.3.1 Escalating Dispute Resolution Process

In the event of any dispute arising from or in connection with these Terms, the parties agree to follow the following escalating process:

a) Amicable Settlement
The parties will first make good-faith efforts to resolve the dispute. The customer contacts the Company in writing; the Company responds within 15 days with a proposed solution or its reasoning.

b) Mediation
If unresolved within 30 days, either party may propose mediation under Law 4640/2019, conducted by an accredited mediator from the Ministry of Justice list. Each party bears its own costs; the mediator’s fee is shared equally unless otherwise agreed.

c) Arbitration
If unresolved within 60 days of mediation commencing, the parties agree to submit the dispute to arbitration under Article 867 et seq. of the Code of Civil Procedure, prior to resorting to the ordinary courts.

11.3.2 Arbitration Rules

– Sole arbitrator for disputes up to €50,000; three arbitrators for higher-value disputes
– If no agreement on the sole arbitrator within 15 days, appointed by the Thessaloniki Bar Association
– Seat of arbitration: Thessaloniki, Greece
– Language: Greek, unless otherwise agreed
– Applicable law: Greek substantive law
– Proceedings and award are confidential
– Award to be issued within six (6) months of the tribunal’s constitution
– Costs allocated by the tribunal in its award

11.3.3 Arbitration Award

The award is final and binding on both parties, who undertake to comply without delay. It may only be challenged on the limited grounds set out in Articles 897–903 of the Code of Civil Procedure.

11.3.4 Judicial Protection

Notwithstanding the arbitration agreement, either party retains the right to seek interim or precautionary measures from the competent courts where it considers its interests to be at immediate risk.

11.3.5 Exceptions to Arbitration

The following are excluded from mandatory arbitration:

– Disputes with a monetary value below €5,000
– Disputes involving personal injury or death
– Disputes for which mandatory arbitration is prohibited by applicable law

11.3.7 Online Dispute Resolution (ODR)

For consumer disputes, in accordance with EU Regulation No 524/2013, customers residing in the EU may use the European Commission’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/

11.4 GDPR Compliance

With regard to the processing of personal data, the provisions of the GDPR and Greek Law 4624/2019 apply. Further information is provided in our Privacy Policy.

11.5 E-Commerce Provisions

Our website complies with Presidential Decree 131/2003 on electronic commerce and Law 2251/1994 on consumer protection, as amended.

11.6 Severability

If any Term is found to be invalid, unlawful, or unenforceable, the validity and enforceability of the remaining Terms shall not be affected.

11.7 Limitation Period for Claims

Claims arising from the use of our website are subject to the five-year limitation period for contractual claims under Article 250 of the Civil Code, unless otherwise provided by special provisions.

12. Contact

For any questions regarding these Terms or the operation of the Website, please contact us at:

AXINAR S.A.
Address: ViPa Oraiokastrou 57013, Thessaloniki, Greece
Tel: +30 2310808159
Email: e-commerce@axinar.com

13. Force Majeure

13.1 Definition of Force Majeure

“Force Majeure” means any unforeseeable or unavoidable event beyond the reasonable control of the parties that could not have been avoided even with the utmost diligence. Such events include, without limitation, pandemics, epidemics, natural disasters (earthquakes, floods, fires), armed conflicts, terrorist acts, embargoes, strikes, power or telecommunications outages, cyberattacks, acts or omissions of public authorities, and any other extraordinary circumstance making the fulfilment of contractual obligations extremely difficult or impossible.

13.2 Suspension of Obligations

In the event of Force Majeure, we shall not be liable for any failure or delay in performance for the duration of the event. Affected contractual obligations are suspended without giving rise to any right of compensation for the user.

13.3 Notification

We will make reasonable efforts to notify you within a reasonable time of any Force Majeure event affecting our services, via an announcement on our website or by another appropriate means.

13.4 Alternative Measures

We will make every reasonable effort to limit consequences and find alternative means of fulfilment, but cannot guarantee uninterrupted service under Force Majeure conditions.

13.5 Prolonged Duration

Should Force Majeure last for more than three (3) months, we reserve the right to modify, restrict, or permanently discontinue certain services offered through the website, after notifying you accordingly.

13.6 Pre-Paid Services

If you have pre-paid for services that cannot be provided due to Force Majeure, we will offer, at our discretion, either an extension of the service period, a credit for future use, or a partial or full refund, depending on the nature of the service and the length of the interruption.

13.7 Termination Due to Prolonged Force Majeure

Either party may terminate the contractual relationship without compensation should Force Majeure last for more than six (6) months and render the performance of the essential contractual obligations impossible.

14. Final Provisions

14.1 Invalidity of Terms

If any Term is found to be invalid, unlawful, or unenforceable, the validity, legality, and enforceability of the remaining Terms shall not be affected.

14.2 Entire Agreement

These Terms, together with the Privacy Policy and any other terms expressly referenced herein, constitute the entire agreement between the User and the Company regarding the use of the Website and supersede any prior agreement.

14.3 No Waiver

14.3.1 Preservation of Rights

The Company’s failure to exercise or enforce any right or provision does not constitute a waiver. No delay or omission shall operate as a waiver of any right, power, or privilege. A single or partial exercise of any right does not preclude further exercise. Failure to enforce a provision in one instance does not waive the right to enforce it in any other instance.

14.3.2 Continuation of Terms

The Terms remain in full force regardless of any tolerance or leniency shown by the Company, any previous instances of non-strict enforcement, or any informal or oral agreement not formalised in writing.

14.3.3 Requirement for Written Waiver

Any waiver is valid only if expressly agreed in writing, bearing the signature of an authorised representative of the Company, and specifying the right being waived and the exact circumstances. Oral statements, conduct, or practices cannot constitute a waiver.

14.3.4 Limited Application of Waiver

Any written waiver applies exclusively to the specific case and circumstances stated therein, cannot be interpreted as a general waiver, does not affect the validity of the remaining Terms, and does not create a precedent or obligation to grant similar waivers in the future.

14.3.5 Preservation of Rights Against Third Parties

Any waiver against one User/Customer does not constitute a waiver against other Users/Customers and does not create rights for third parties to invoke similar treatment. The Company retains the right to enforce these Terms at its sole discretion regardless of previous practice.

14.4 Assignment Prohibition

14.4.1 Prohibition on Assignment by the User/Customer

The rights and obligations of the User/Customer are strictly personal and non-transferable. Specifically:

– Any assignment, transfer, or conveyance of rights or obligations to any third party without prior written Company consent is strictly prohibited
– Usage rights in products — particularly custom-made and specialist items — are granted exclusively to the purchasing customer and may not be transferred
– Warranties, special terms, membership privileges, or other benefits are strictly personal and non-transferable
– When ordering on behalf of a third party, the ordering customer remains solely responsible for all obligations arising from the transaction

14.4.2 Assignment in the Case of Legal Entities

Legal entity customers must immediately notify the Company in writing of any merger, acquisition, change of control, or other material structural change. The Company reserves the right to approve continuation under the same terms, require amended terms, or terminate the relationship.

14.4.4 Company’s Right of Assignment

The Company reserves the right to assign its rights and obligations to any affiliated company, subsidiary, successor entity, or third party assuming the provision of its products or services. The Company will make reasonable efforts to notify Users/Customers of any such assignment.

14.4.5 Consequences of Breach

Any attempted assignment in breach of the above is void and may result in immediate service suspension, account termination, legal action, and a claim for damages caused by the unauthorised assignment.

15. Confidentiality for Custom-Made Products

15.1 Definition of Confidential Information

In the context of custom-made products, “Confidential Information” means:

Customer Information: designs, technical specifications, models, prototypes, photographs, functionality requirements, architectural plans, ideas, innovations, and any other information provided by the customer to the Company for the implementation of custom-made products.

Company Information: technical solutions, methodologies, manufacturing processes, suppliers, cost estimates, schedules, and any other information disclosed by the Company to the customer during the design and production process.

Joint Information: the final designs, specifications, and details of the custom-made product resulting from the collaboration of both parties, including all documents, files, and communications created during the course of the collaboration.

15.2 Company’s Confidentiality Obligations

The Company undertakes to:

– Use the customer’s Confidential Information exclusively for the purposes of the specific custom-made product and for no other purpose without prior written consent
– Not disclose the customer’s Confidential Information to third parties, except to employees, partners, or subcontractors who need to know it for execution of the fabrication and who are bound by equivalent confidentiality obligations
– Take reasonable security measures at least equivalent to those used to protect its own Confidential Information
– Return or destroy, upon request, all Confidential Information of the customer after completion or termination, subject to the right to retain records for legal and administrative purposes

15.3 Customer’s Confidentiality Obligations

The customer undertakes to:

– Not disclose the Company’s Confidential Information to third parties, including technical solutions, manufacturing methods, and specifications developed specifically for their custom-made product
– Not use the Company’s Confidential Information to compete with the Company, reproduce similar fabrications through third parties, or for any purpose other than use of the specific custom-made product
– Promptly notify the Company of any unauthorised use or disclosure of Confidential Information

15.4 Joint Ownership and Restrictions on Use

For designs and specifications resulting from the collaboration of both parties (Joint Information):

– The intellectual property of Joint Information is governed in accordance with Section 7 of these Terms
– The Company retains the right to use general ideas, concepts, techniques, and know-how developed during implementation, provided no specific Customer Confidential Information is disclosed
– The customer retains the right to use the custom-made product for its intended purposes but does not acquire rights in the Company’s methods, techniques, or know-how

15.5 Exceptions to Confidentiality Obligations

Confidentiality obligations do not apply to information that:

– Was already known to the receiving party without a confidentiality obligation prior to disclosure
– Is or becomes publicly available through no fault of the receiving party
– Is lawfully received from a third party without a confidentiality obligation
– Is independently developed by the receiving party
– Must be disclosed by law, court order, or regulatory requirement, provided the receiving party gives timely notice to the other party where permitted

15.6 Duration of Confidentiality Obligations

Confidentiality obligations remain in force throughout the collaboration and for five (5) years after its completion or delivery of the product, whichever is later. For information constituting trade secrets, obligations are maintained for as long as the information remains a trade secret.

15.7 Damages and Remedies

The parties acknowledge that a breach may cause irreparable harm for which monetary compensation may not be adequate. In the event of an actual or threatened breach, the injured party may seek injunctive relief, specific performance, or other appropriate judicial protection without being required to post a bond or prove actual damage.

15.8 Return or Destruction of Confidential Information

Upon expiry or termination of the collaboration, or upon written request, the other party shall promptly return or destroy (with written certification) all Confidential Information in its possession. Either party may retain one copy for compliance with legal, regulatory, or professional obligations, provided confidentiality obligations are maintained.

15.9 General Provisions

This confidentiality section constitutes the entire agreement between the parties regarding confidentiality for custom-made products. No amendment is binding unless made in writing and signed by an authorised representative of each party. In the event of conflict with another confidentiality agreement, the provisions affording the highest level of protection shall prevail.

Last updated: 14/05/2025

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Clarification for International Customers

1. Orders from Abroad

1.1 Product Availability

Our Company accepts orders from international customers. Certain products may not be available for shipment to specific countries due to export restrictions, local regulations, or other legal limitations. We reserve the right to decline or cancel orders where we are unable to supply the products to the destination country.

1.2 Delivery Times

Delivery times for international orders are generally longer than for domestic orders and may range from 7 to 30 working days, depending on the destination, the chosen shipping method, and customs clearance procedures. Delays due to customs are beyond our control.

2. Duties, Taxes, and Additional Charges

2.1 Customer Responsibility

The customer is solely responsible for the payment of all import duties, taxes, customs clearance fees, and other local charges imposed by the destination country. These charges are not included in the product price or the shipping costs displayed at checkout.

2.2 Charge Estimates

While we try to provide estimates for potential duties and taxes, these are indicative and we cannot guarantee their accuracy. Actual charges are determined by the customs authorities of the destination country upon arrival of the shipment.

2.3 Value Added Tax (VAT)

For orders within the European Union, VAT is included in the final price. For orders outside the EU, VAT or equivalent sales tax may be levied by the destination country and is the responsibility of the recipient.

2.4 Non-Collection Due to Duties

Should the customer refuse to pay the applicable duties and taxes, resulting in the return of the order, the Company reserves the right to retain the original and return shipping costs from the refund amount.

3. Currency and Payment Methods

3.1 Currency

All prices on our website are displayed in Euros (€). International customers will be charged in Euros; currency conversion will be handled by their bank or card provider at the applicable exchange rate, potentially with additional conversion fees.

3.2 Accepted Payment Methods

We accept international credit and debit cards (Visa, Mastercard, American Express) and PayPal for international transactions. Certain payment methods may not be available in all countries.

4. Returns and Replacements for International Orders

4.1 Returns Policy

Our general returns policy applies to international customers with the following additional clarifications:

– The return period remains 14 calendar days from receipt of the product
– The customer is responsible for return shipping costs, unless the product is defective or was incorrectly dispatched
– Duties, taxes, and customs fees paid for the original shipment are not refunded by the Company

4.2 Return Procedure

International customers must first contact our customer service team by email at e-commerce@axinar.com to receive instructions and a Return Merchandise Authorisation (RMA) code. Products returned without prior authorisation may not be accepted.

4.3 Replacement of Defective Products

For defective products, the Company covers return and replacement shipping costs. However, customers may need to pay duties and taxes again for the replacement product, depending on destination country regulations.

5. Governing Law and Dispute Resolution

5.1 Governing Law

All transactions with international customers are governed by the laws of the Hellenic Republic. The UN Convention on Contracts for the International Sale of Goods (CISG) applies unless expressly excluded.

5.2 Jurisdiction

In case of dispute, the courts of Thessaloniki, Greece, have exclusive jurisdiction.

5.3 Online Dispute Resolution (ODR)

EU customers may also use the European Commission’s ODR platform: https://ec.europa.eu/consumers/odr/

6. Compliance with Local Regulations

6.1 Customer Responsibility

International customers are responsible for ensuring that products comply with the local laws and regulations of their country. We bear no responsibility for products that may violate local import restrictions.

6.2 Import Restrictions

It is the customer’s responsibility to confirm that products can be lawfully imported into the destination country before completing the order.

7. Personal Data Protection and GDPR

7.1 International Data Transfer

Where processing international customer orders involves transfer of personal data outside the EEA, we ensure that appropriate GDPR safeguards are in place.

7.2 Rights of International Customers

International customers have the same rights as EEA customers regarding their personal data, including rights of access, rectification, erasure, and data portability, in accordance with our Privacy Policy.

8. Language and Communication

8.1 Official Language

Greek and English are the official languages for these Terms. In case of conflict between versions, the Greek version prevails.

8.2 Customer Support

Customer support for international customers is available in Greek and English, Monday–Friday 09:00–17:00 (Greek time), by email and telephone.

9. Modifications to Terms

We reserve the right to modify these terms for international customers at any time. Changes will be posted on our website and take effect immediately upon publication. We recommend that international customers check these terms regularly for updates.

By completing an order on our website, international customers accept and agree to these terms and conditions.

Last updated: 14/05/2025

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Warranty and After-Sales Support Terms

1. General Warranty Terms

1.1 Warranty Coverage

Our Company provides a warranty for its products, covering defects in materials and workmanship under conditions of normal use. Each product is accompanied by its own specific warranty, described in detail in the warranty document provided with the product at the time of purchase.

1.2 Warranty Duration

The warranty period varies depending on the product. The exact warranty duration is stated in the warranty document accompanying each product.

1.3 Proof of Purchase

To activate and use the warranty, presentation of the original proof of purchase (invoice or retail receipt) is required, clearly stating:

– Date of purchase
– Name and address of the seller
– Model and serial number of the product (where available)

2. Warranty Claim Procedure

2.1 Contact the Company

If you discover a defect or malfunction during the warranty period, please follow these steps:

Contact us immediately: by telephone at +30 2310808159 or by email at sales@axinar.com

Provide information: please have available the product model and serial number, a copy of the proof of purchase, a detailed description of the problem, and photographs or video illustrating the issue (where possible).

2.2 Problem Assessment

Our technical team will assess the problem and propose the appropriate solution:

– Telephone support: In many cases, issues can be resolved with simple guidance from our technical team.
– Product shipment: If the issue cannot be resolved remotely, instructions for shipping to our repair centre will be provided.
– On-site visit: For large or permanently installed products, an on-site technical visit may be arranged.

2.3 Repair or Replacement

After receiving and inspecting the product:

– Repair: If the problem is covered by warranty, we will repair the product free of charge.
– Replacement: If repair is not feasible, we will replace the product with the same model or, if unavailable, an equivalent model of equal or greater value.
– Refund: In exceptional cases where neither repair nor replacement is feasible, a full or partial refund may be offered at the Company’s discretion.

2.4 Repair and Return Times

Repairs typically take 5–15 working days, depending on the problem and spare parts availability. Parts sourced internationally may extend this period. The customer will be regularly updated on progress and expected completion.

2.5 Shipping and Transport Costs

– In-warranty repairs: Outbound shipping (customer to Company) is borne by the customer; return shipping is covered by the Company.
– Out-of-warranty repairs: All shipping costs are borne entirely by the customer.

3. Warranty Limitations

3.1 What the Warranty Does Not Cover

The warranty does not cover damage or malfunctions caused by:

– Misuse or use outside specifications: Use in a manner other than described in the user manual.
– Normal wear and tear: Wear resulting from normal use of the product.
– Accidents or external causes: Damage from drops, impacts, liquids, fire, earthquakes, or other natural disasters.
– Environmental conditions: Exposure to extreme temperatures, humidity, dust, or other conditions outside operating specifications.
– Unauthorised repairs: Repairs or modifications carried out by unauthorised personnel.
– Non-approved parts: Use of spare parts, consumables, or accessories not approved by the Company.
– Removal or tampering with markings: Removal, alteration, or tampering with the serial number or other product markings.
– Commercial use of domestic products: Use of products intended for domestic use in a professional environment.

4. After-Sales Support

4.1 Technical Support

The Company provides technical support for all its products, within and outside the warranty period:

– Telephone support: Available Monday–Friday 08:00–16:00 at +30 2310808159
– Email support: sales@axinar.com, response within 24–48 hours

4.2 Out-of-Warranty Repairs

For out-of-warranty products, paid repair services are available:

– Diagnostic check: A fixed fee applies for the diagnostic check, offset against the repair cost if the customer proceeds.
– Repair quotation: A detailed cost quote is provided after the diagnostic; the customer decides whether to proceed.
– Alternatives: Where repair is not cost-effective, alternatives such as replacement offers may be proposed.

4.3 Spare Parts Availability

The Company guarantees the availability of spare parts for all its products:

– Standard products: at least 5 years after discontinuation of the model
– Professional products: at least 7 years after discontinuation of the model
– Special category products: spare parts availability is stated explicitly in the product specifications

5. Legal Validity and Consumer Rights

5.1 Statutory Rights

This commercial warranty is provided in addition to consumers’ statutory rights under Greek and European law and does not restrict or affect those rights in any way.

5.2 International Validity

The warranty applies fully within Greece and across all EU Member States for products sold within the EU. For international purchases outside the EU, please contact your local representative for applicable warranty terms.

5.3 Governing Law

These warranty terms are governed by Greek law. Any dispute arising from or relating to these warranty terms is subject to the exclusive jurisdiction of the courts of Thessaloniki.

6. Contact

Tel: +30 2310808159
Email: sales@axinar.com
Hours: Monday–Friday, 08:00–16:00
Website: www.axinar.com

Last updated: 14/05/2025